Diamond Chevrolet of San Bernardino | Page 20

Friendly service all the people there were very helpful and answered all My questions told me exactly what they could do the experience was perfect and answered all My questions told me exactly what they could do the experience was perfect More

I brought my car in for a problem. I never received any updates and had to go there 4 days later to get an answer. They said the care was done. When I picked up my car, the problem was I never received any updates and had to go there 4 days later to get an answer. They said the care was done. When I picked up my car, the problem was still there. I proceeded to bring the car back. Again, another 4 days with no word, the car still parked in the same place. I had to go there to get any answers. They told me it was going to be this specific part. I ordered the part and returned the car to them. Again, another 4 days with no response from them. Again, I went there and was told that there was another problem, and I needed another part. I ordered that part. The next day I get a call for the service manager saying the car was ready and that I didn't need that part, after I already ordered it. Every time I had to go to the dealer for answers, I was told" I was about ready to call you" and my paperwork was at the bottom of the stack. I got the car back and Quess what, the problem is still there. They also broke a part while doing the work and I had to buy and replace that part. They also left greasy fingerprints all over the hood and front bumper. They also spilt brake fluid on the fender where it meets the engine compartment and now part of the paint is messed up. This is the first and last time I come to this dealership. More

Really good costumer service made me feel Comfortable, they answered all my questions and made it possible for us to get a new car for real 2024 ! they answered all my questions and made it possible for us to get a new car for real 2024 ! More

I really like the help that I got from James who works with the Internet sales. He was wonderful and everything that he did. with the Internet sales. He was wonderful and everything that he did. More

Got the hard to find part that was needed haven’t had a chance to take it out on a long trip yet chance to take it out on a long trip yet More

Very clean and professional. Staff was awesome and easy to deal with. Sean and Sean were the best duo you guys can have! Thanks for everything Staff was awesome and easy to deal with. Sean and Sean were the best duo you guys can have! Thanks for everything More

Nice dealership awesome employees was offering water and they all did their best to make sure I got a good deal they all did their best to make sure I got a good deal More

My experience with Diamond Chevrolet was great, Nathan Cook is very knowledgeable and helpful. Thanks Cook is very knowledgeable and helpful. Thanks More

I was very pleased with Eddie, my service associate, whom listened to my concerns and saw to it that they followed through. I left out one star however because I am awaiting my spare fob delivery. Upon purch listened to my concerns and saw to it that they followed through. I left out one star however because I am awaiting my spare fob delivery. Upon purchasing my Trailblazer there was a mix up when they had to pick up my car at the Banning dealership-- one of the fobs was for another Trailblazer on that lot, which has since sold, so they were trying to track that owner down to get my correct fob and give them the incorrect fob I had for my Trailblazer and that one matches their vehicle. I don't understand why I couldn't just get a new reprogrammed fob right there and then when I took my car in for service. I hope I don't loose my one & only fob while I wait. More

I had the pleasure of working with Griselda Reyna at Diamond Chevy on this past Labor Day. From the get go I felt very comfortable & it didn't feel like I was actually at a car dealership as it was a 10 Diamond Chevy on this past Labor Day. From the get go I felt very comfortable & it didn't feel like I was actually at a car dealership as it was a 100% enjoyable, positive experience. Griselda not only made it a stress free experience, but she also listened to my concerns and she was very knowledgeable of the vehicles that may be a good fit for me. I would highly recommend seeking her out. It was actually the most pleasant experience that I've ever had buying a car, which most of us dread! Thank you again Griselda! More