Diamond Hills Auto Group - Service Center

Any dealership can sell a car, but how your service post sale is telling. I’ve lived in the area for over 21 years and have bought at least 3 trucks from your dealership with the last one June 15, 2024. My sale is telling. I’ve lived in the area for over 21 years and have bought at least 3 trucks from your dealership with the last one June 15, 2024. My dream truck by the way. A couple of weeks in I realized my truck I traded in had not been paid off. I called and left a message with Freddy the finance manager, no call back. I called Mario, my finance guy, no call back. I sent a message to my salesman and was told the check had been mailed when it had not. I sent another message to him, nothing. I had to make a payment after 3 weeks of nothing. I went in to the dealership, and was told by the business manager you had a computer issue and the check was going out, but they had got another payoff, so since my payment posted it was about $1,000 less than the contract. Two weeks ago the bank received my payoff and was told I would receive a reimbursement check from you for the difference on the contract and the payoff. No communication again from anyone. So I will start the calls to figure it out again. I do not think it’s a customers job to hold a business accountable, you should just have good customer service. We are going to be looking for another car. My wife is looking at gmc Yukon AT4, but we can buy that from any dealership. Your employees already showed their true colors with customer service, and I’m a local returning customer. It’s frustrating to spend so much on a car, and have to fight to get a little customer service. More

Super bad bad service I carry my truck two time for check engine never fixed check engine never fixed More

Love this dealership, it's close to home. They get the job done I don't have any problems with them. They get the job done I don't have any problems with them. More

The service was excellent the staff were beyond awesome. It was a great experience in all. Thanks It was a great experience in all. Thanks More

Very professional! Honest! Really like how they come out to your vehicle when you arrive to check you in. Honest! Really like how they come out to your vehicle when you arrive to check you in. More

The kind of customer service I experience from Ricky in the service department was outstanding. He went above and beyond. He purchased me a Dr. Pepper and a bag of chips from the vending machines. He made the service department was outstanding. He went above and beyond. He purchased me a Dr. Pepper and a bag of chips from the vending machines. He made the experience worth the trip! I cannot thank him enough for what he did for me. I hope Ricky gets the recognition that he deserves! I’ll definitely be returning. Thank you Ricky! More

The service is usually just fine. The staff is very friendly and professional. This time I called back with a concern and left a message. Two weeks later I still haven't received a re The staff is very friendly and professional. This time I called back with a concern and left a message. Two weeks later I still haven't received a reply. This is disappointing. More

Everyone is very nice and very knowledgeable and they keep a lot information regarding my car keep a lot information regarding my car More

We have bought many trucks from this dealer, they are very straight forward and easy to deal with. very straight forward and easy to deal with. More

David was Great. Very friendly and not pushy at all. Thank you for all your help Very friendly and not pushy at all. Thank you for all your help More