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Diamond Hills Auto Group - Service Center

Banning, CA

4.1
339 Reviews

339 Reviews of Diamond Hills Auto Group - Service Center

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August 31, 2024

Josie Martinez was excellent when we came to the service center. He listened to our concerns about our vehicle, took notes and followed up. The service was faster than we had expected and so far the truck i More

by COPPAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Martinez
Sep 04, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you, for your wonderful review! I'm thrilled to hear that you had a great experience at Diamond Chevrolet Buick GMC and that Josie provided excellent service for your truck. It's fantastic to know that the service exceeded your expectations and that everything is running smoothly. I look forward to seeing you again! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 29, 2024

just excellent good job david and others. in and out in 2 hours. thank you More

by sean.summerill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
david
Aug 30, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you, Sean! We’re thrilled to hear that you had an excellent experience at Diamond Chevrolet Buick GMC. It's great to know that David and the team were able to assist you efficiently. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 29, 2024

Had an appointment, but it still took all day for an oil change and alignment More

by BNGGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Aug 30, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. I understand that a long wait for an oil change and alignment is frustrating. Your feedback is important, and I strive to improve our service times. If you would like to discuss this further or have any specific concerns, please reach out to me at Diamond Chevrolet Buick GMC. I appreciate your input and hope to provide a quicker experience in the future. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 28, 2024

Idk why I continue to go there! Replaced my dash a few months back and broke my glove box. They broke my glove box. Now I have to leave my car there agine and they want me to pay fo More

by CISNEROSMOISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remeber
Aug 30, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. I understand your frustration regarding the issues you've faced with your truck's dash and glove box at Diamond Chevrolet Buick GMC. It's important for me to address these concerns properly. I appreciate your feedback and would like to encourage you to reach out directly so I can work towards a resolution that meets your expectations. Your satisfaction is valuable to me, and I want to ensure you receive the service you deserve. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 24, 2024

Had an appointment to change TPMS sensor and a recent recall check engine light that came back on TPMS sensor part was purchased online from dealers store parts and paid for installation online but when More

by Vinniehernandez21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor 12467 ANDREW AMEZQUITA
Aug 27, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. I understand the frustration you felt during your appointment regarding the TPMS sensor and the check engine light. I encourage you to reach out to me directly at Diamond Chevrolet Buick GMC to discuss your experience further. I want to make sure your concerns are addressed and that we maintain our commitment to customer satisfaction. Thank you for your time, and I hope to resolve this matter. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 24, 2024

The part department Josh was amazing. He kept us informed on every step of the way to get our car back in a timely manner. Thank you More

by MARSCHERRIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh (Parts Department)
Aug 27, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback! We're glad to hear that Josh in the parts department provided you with excellent service and kept you informed throughout the process. At Diamond Chevrolet Buick GMC, we strive for timely and efficient service, and we appreciate your recognition. We look forward to assisting you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 22, 2024

Everyone was great and we had a lovely experience with everyone at dealership especially our salesperson. More

by kum.sachin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Aug 23, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm thrilled to hear that you had a lovely experience with our team at Diamond Chevrolet Buick GMC, especially with your salesperson. I appreciate your kind words and look forward to assisting you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 22, 2024

Money hungry, lack of accountability for mistakes they made. Never buying a car here again. More

by Oop.
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Zlatan Pleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your feedback. I understand your concerns about accountability and your experience at Diamond Chevrolet Buick GMC. We value your input and would appreciate the opportunity to address any specific issues you encountered. Please feel free to reach out to me directly so we can work towards a resolution. Your satisfaction is important to us. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 21, 2024

Poor service and poor quality from all staff never thought I would be one to complain but here we are check my truck in numerous times to have it fixed countless times they told me it was repaired. It More

by JAYSENBERRIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Zamir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zlatan Pleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Maraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. We understand your concerns regarding the service and warranty issues you've faced with your truck at Diamond Chevrolet Buick GMC. We take these matters seriously and appreciate your feedback. I encourage you to contact me directly so we can assist you in resolving this issue. Your satisfaction is important to us, and we want to ensure that you receive the support you need. Thank you again for bringing this to our attention. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

August 18, 2024

All new staff? Service tech was very polite and helpful. Would have been a minimum five day delay if someone hadn’t cancelled. $60 parts, $730 labor seems very e More

by DOLPHMASON299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasn’t sales
Aug 20, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback! I appreciate your understanding regarding the scheduling situation. It's great to hear that our service tech provided you with polite and helpful assistance. At Diamond Chevrolet Buick GMC, I strive to offer competitive pricing and value for our services. If you have any specific concerns about the cost, I encourage you to reach out to me directly. I hope to serve you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

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