Diamond Hills Auto Group - Service Center

The good experience begins before I reach the dealership because of the alert I received that I required an oil change. Then I reached the destination and find that my tire locks they ordered for me were R because of the alert I received that I required an oil change. Then I reached the destination and find that my tire locks they ordered for me were RIGHT THERE. No hassle. They meet me at the car and politely direct me in which feels like "old home week" as I know all of the agents! They speak, which is rare in today's "cold stare" society. I'm guided to a COMFORTABLE seat which is in the clean lobby, enjoy a hot cup of decaf coffee with my Equal and some creamer because they care. The bathroom is always so clean. The experience is nice. I then receive my car keys after paying for the wonderful service where they don't try making up stuff to charge me for in this Diamond experience. They point to my car which they placed so thoughtfully right there outside of the waiting room in the shade! So far I have had my Cadillac, my Chevy Cruz and now my Trailblazer there. Please stay in business because I intend on never going anywhere else, you Diamonds! THANK YOU! More

I called for a time to bring in my car and they were ready for me at my appointed time. The staff was courteous. ready for me at my appointed time. The staff was courteous. More

The service advisor listen and took care of me He helped me use rewards points to pay for service me use rewards points to pay for service More

Easy to schedule online. The car was taken for service as soon as I arrived and returned to me in about an hour. A very pleasant experience. The car was taken for service as soon as I arrived and returned to me in about an hour. A very pleasant experience. More

Ryan the service advisor is extremely helpful. Work was completed in a timely manner as promised. Shuttle was excellent. Work was completed in a timely manner as promised. Shuttle was excellent. More

Excellent customer service, very friendly and knowledgeable. They told me how long my would take and was done on time. knowledgeable. They told me how long my would take and was done on time. More

When I was there, getting my oil changed, and it was time to pick.up my car, I drove to the store. Got out of the car. Notice on the side of the driver seat was broke from them sitting on the edge and I’m st to pick.up my car, I drove to the store. Got out of the car. Notice on the side of the driver seat was broke from them sitting on the edge and I’m still waiting for the repair to get done from you guys and I haven’t heard a word yet, also when I was trying to get my car in the gentleman at the service desk was too busy making stickers instead of getting my car in for an oil change and tire rotation done because I had a appointment. And for him to tell me to hold on a second he’s trying to get this done. I stood there and waited too long so I went to the next service station and the young man got me in. That’s ridiculous that’s not Customer Service.!! More

Great fast service. Timely service performed with no issues. I’d recommend people to come here for service Timely service performed with no issues. I’d recommend people to come here for service More

Appreciate the ease of setting an appointment and getting a ride home. Car was finished in timely manner and I was picked up by shuttle service to get my car. Thanks for keeping me on the road. a ride home. Car was finished in timely manner and I was picked up by shuttle service to get my car. Thanks for keeping me on the road. More

As usual Ryan Hysinger was fantastic, courteous, welcoming and very personable. Likewise the shuttle driver Mark Ryan is always a delight to drive with. He is an excellent driver and conversationa welcoming and very personable. Likewise the shuttle driver Mark Ryan is always a delight to drive with. He is an excellent driver and conversationalist. The service was also first class. More