Diamond Hills Auto Group - Service Center

No pressure listened to my needs and allowed me time to figure out what car worked best. pricing was good and when I had an issue, they took care of it. figure out what car worked best. pricing was good and when I had an issue, they took care of it. More

Took longer than I had anticipated but we got er done! Done after 2 hrs. Done after 2 hrs. More

I brought in my 2023 Colorado due to it being completely dead. I had googled info before bringing it in and apparently it was a software issue causing the battery to complete deplete charge. Ryan, the tech dead. I had googled info before bringing it in and apparently it was a software issue causing the battery to complete deplete charge. Ryan, the tech who assisted, was aware of the issue as well and he maintained communication with me while the truck was there. He had the truck ready the next day and so far so good! More

Ricky was very friendly and kept me informed regarding what the issue was with my vehicle and how much it was going to cost. Above all everyone i spoke to at Diamond were very friendly. what the issue was with my vehicle and how much it was going to cost. Above all everyone i spoke to at Diamond were very friendly. More

They messed up my care with a simple air filter change. They better fix it. They better fix it. More

Service department- couldn’t find my prepaid maintenance plan so I provided them with copies they worked on my vehicle the first time after spending multiple hours in there awaiting approval because they co plan so I provided them with copies they worked on my vehicle the first time after spending multiple hours in there awaiting approval because they couldn’t pull up my vehicle. However, they eventually did work on my vehicle which is a 2024 Duramax 2500 HD. Rolling forward coming in for my second service same thing happened. They couldn’t pull it up. They said that they had to eat the previous bill because they didn’t do any footwork in order to get paid. So with that being said, whenever I went in there for my second service, they didn’t wanna work on my vehicle so I had to call the previous dealership that I purchased my vehicle from get a number from them make a phone call to GM and do all of the footwork for the Right to even be seen. This is complete negligence and poor customer service relations. It’s very unfortunate that this is the closest dealership to me. They don’t wash my vehicle they don’t fill it up with DEF any other dealership washes vehicles and will fill them up with DEF clean a little bit of the interior mediocre wipe down. You would think when you spend $100k on a vehicle they would take care of you a little bit better. More

This is my second attempt bringing my new car in for squeaking brakes and the dealership refuses to do anything material about it. squeaking brakes and the dealership refuses to do anything material about it. More

It was a good experience. The service advisors were great especially Ryan. Wish the warranty was longer though. The service advisors were great especially Ryan. Wish the warranty was longer though. More

3 hours for Oil and Filter. Did not get requested tire rotation in that time frame. I had appointment for 7:00AM. Did not get requested tire rotation in that time frame. I had appointment for 7:00AM. More

This is the second time I used the service department. The first time my car broke down and Ricky (service writer) got my car in fast and the service technician made the repairs and got me back on the ro The first time my car broke down and Ricky (service writer) got my car in fast and the service technician made the repairs and got me back on the road. I received a $50.00 Christmas Gift Card and decided to let your dealership perform the next service. Again, Ricky got me in fast and I was done in less than an hour. Good Job both times. More