Diamond Hills Auto Group - Service Center
Banning, CA
370 Reviews of Diamond Hills Auto Group - Service Center
Ryan, Ricky, Shelby, and the new service manager greeted me at the door. They made me feel right at home and had amazing customer service! me at the door. They made me feel right at home and had amazing customer service! More
Great service and was fast. Close to my house. Which is a major plus. Will come back. Close to my house. Which is a major plus. Will come back. More
I took my vehicle in for a routine oil change and new windshield wipers and tire rotation. I dropped my vehicle off at 7:30 am, they provided a shuttle home. At 3:30 no one had called me to update me on windshield wipers and tire rotation. I dropped my vehicle off at 7:30 am, they provided a shuttle home. At 3:30 no one had called me to update me on my vehicle or to notify me if my car was ready. I called the dealership 5 times to check on my vehicle but I kept getting sent to my service reps (Ryan) voicemail. I left a message and 10 minutes later the Ryan called me back and said my vehicle was ready. I asked him why he had not called me sooner. Ryan flat out lied and said that he did call me earlier in the morning because my car was done a long time ago. I told him I have no phone calls from the dealership at all. I was picked up and when I spoke to Ryan at the service desk, I showed him my phone and asked which one of the 5 calls that were made (incoming and outgoing) belonged to him. He stated uuuuh well the one at 3:30, I responded yes that was him returning my call after trying to contact him 5 times. He said he would check his phone on "his end" to tell me exactly when he called. After 3 minutes or so waiting for him to find the proof that he called me. I said you didn't call me and he said "no I didn't I must've forgot". I received an invoice with no tire rotation and no windshield wipers, only an oil change. I had a coupon which was returned to me and I was instructed to schedule a return visit to have those services done. Needless to say I will not be returning. More
Robert was so nice and Mario really worked hard for me to get the car I wanted great service. get the car I wanted great service. More