Diamond Hills Auto Group - Service Center

Service Advisor Ricky Ramirez was very friendly and competent. Ricky made me feel very valuable and needed. My 2014 Malibu was in excellent condition when I picked the car up. The car seems to be runni competent. Ricky made me feel very valuable and needed. My 2014 Malibu was in excellent condition when I picked the car up. The car seems to be running great. I left the car over night to be fixed. More

Customer service is great and work performed on my Chevrolet truck was top notch. Keep up the great work. Chevrolet truck was top notch. Keep up the great work. More

As usual experience, polite, and always putting customers first. Ricky ramirez always respectful and providing excellent customer service! first. Ricky ramirez always respectful and providing excellent customer service! More

Get things done quickly and employees are very friendly and helpful. Will tell others of the great service you do. and helpful. Will tell others of the great service you do. More

Had an appt at 1pm and I got out within an hour. Ryan was very courteous and professsional Ryan was very courteous and professsional More

I appreciated Ryans feedback. He did a great job of keeping me in the loop He did a great job of keeping me in the loop More

Quick and efficient and extremely friendly. They have put this dealership in a convenient location They have put this dealership in a convenient location More

By far the best service ever! This place always goes above and beyond. I do not take my car anywhere else. The staff is extremely friendly. This place always goes above and beyond. I do not take my car anywhere else. The staff is extremely friendly. More

They did what we asked him to do with no problems they took the coupon that we had with no problem overall was a good service. took the coupon that we had with no problem overall was a good service. More

My Chevy Silverado was in the shop over a month with no communication on how long it was going to take to be fixed. I never got a clear answer what was wrong with it. My service advisor would never commun communication on how long it was going to take to be fixed. I never got a clear answer what was wrong with it. My service advisor would never communicate with me on the status of my vehicle. Hertz was always contacting me saying I needed to return the vehicle I was provided due to my service advisor not communicating with them that I needed the car longer. I was always having to try and reach my advisor so I wouldn’t get charged for the vehicle. Hertz put 4 holds on my debit card until they were able to get a hold of my service advisor to clear the situation up. I was always calling the dealership to get updates on how things were going and would never get a call back. The operator would put notes on my advisors desk to call me back but I never would. When I did get a hold of someone to talk to every employee was completely rude.i asked to speak to a manager and was told they don’t have one. I had to come to the dealership on my day off to see what the status was and finally was able to talk to an advisor that was working. He was able to show me my truck in the shop being worked on and said it would be done within the week. Let alone my engine being replaced then mechanic had parts sitting on top of my tonneau cover. It was flipped up but still I thought that was very unprofessional to put parts on. But This was the first time i was able to get a clear answer on my vehicle. I definitely won’t be back to buy my next truck at this dealership or take it for service. I finally got my truck back close to two months. More