Diamond Chevrolet GMC of Banning

Thank u for living up to "be careful" when buying from a dealership. Terrible dealership. Bought a car in May, Just had one of the repairs finished this past Monday. xxxxxxxx after xxxxxxxx, from Sales to S dealership. Terrible dealership. Bought a car in May, Just had one of the repairs finished this past Monday. xxxxxxxx after xxxxxxxx, from Sales to Service. Rick, Ryan and Don...liars and not helpful. Only decent human there Carol. Thank u Carol for at least giving me the time of day. Will never be back to that dealership..so sad. More

Worst experience I've ever had with a sales department. Initial contact and test drive was good, but when I started questioning the $5200 add ons, and $3000 markup, Marcos became really aggressive, and co Initial contact and test drive was good, but when I started questioning the $5200 add ons, and $3000 markup, Marcos became really aggressive, and condescending "customer is always right but, screw you" (Not exact words, but that's how it came across). At that point my attitude changed as well. Never came close to a deal, and the general sales manager came in towards the end with an aggressive attitude as well. Please stay away from these guys. More

Fire everyone and Find a leader, awful sales dept. Guy greeted me told me everything was marked up and then dropped me when I wanted to look at the 2500 AT4 diesel which in his words was no less than 86k greeted me told me everything was marked up and then dropped me when I wanted to look at the 2500 AT4 diesel which in his words was no less than 86k and had a 5k mark up. It was parked on a back lot which was visible from where we were. I’ve owned 5 GMC trucks in the last 4 years and currently I own two 2021 GMC trucks both lifted and was looking to maybe replace one. Should have been a quick eval and maybe I would’ve bought something but walked in met the desk manager, same attitude. These guys do not care at all. Save yourself the hassle and go to Dutton, 100 time better service all the way around. More

Okay I just want to say that Diamond Hills used to be a great dealership. I even remembered when it was called Sunset Chevrolet. So anyway, I just don’t think the service and mechanics care, all they want great dealership. I even remembered when it was called Sunset Chevrolet. So anyway, I just don’t think the service and mechanics care, all they want is their paycheck. I’ve had some bad experiences there like damage to paint damage to enterior trim etc. Just makes me wonder what they really do behind the garage walls More

Well I don't know where to start. I used to like going to this dealership for service and purchases, but lately they have given really bad service on both ends. I am not sure what is going on with the overal this dealership for service and purchases, but lately they have given really bad service on both ends. I am not sure what is going on with the overall performance of this dealership. Doesn't feel like the customer is first when it comes to this place. They didn't service my vehicle correctly and when I expressed concern they were like oh well. So I guess that I'll have to take my business somewhere else. More

The price advertised on cars.com was not honored by this dealership. They added a $5,000 mark up plus we’re charging additional for dealer installed options. Classic case of false advertising in order to c dealership. They added a $5,000 mark up plus we’re charging additional for dealer installed options. Classic case of false advertising in order to coax you into the dealership. Highly recommend staying away from this unethical dealership. More

STAY AWAY AT ALL COSTS. DISHONEST. UNPROFESSIONALI am STAY AWAY AT ALL COSTS. DISHONEST. UNPROFESSIONAL I am beyond frustrated and disgusted with the experience I have had here. I inquired about a vehi STAY AWAY AT ALL COSTS. DISHONEST. UNPROFESSIONAL I am beyond frustrated and disgusted with the experience I have had here. I inquired about a vehicle and afterwards the price was increased. I was told if I went ahead and initiated the sale process today that they would honor the first price. I agreed and waited for wire instructions, though no one called me back. I have spent 3+ hours trying to get ahold of someone and have been told that they will not sell me the car if I'm having someone else finance for me outside of the dealership and who would be facilitating the deal. Trying to increase the price with "taxes" which is completely incorrect because they will not be registering the car for me at this dealership, therefore they get full asking price without taxes associated. Absolutely DISGUSTED with the service and lack of professionalism at this place! Laroy was extremely rude and condescending. Atrocious customer service. If you list the car at a specific price, then promise to honor it, then HONOR IT. If this isn't resolved by a supervisor tomorrow morning I will be sure to update this post further. Not resolved. Managers should be embarrassed about the staff they have and they way business is conducted. No calls back from any managers or GM. STAY AWAY. More