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Diamond Chevrolet GMC of Banning

Banning, CA

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Employees
Reviews
Vehicles
4.4
585 Reviews
Diamond Chevrolet Buick GMC in BANNING - GM Dealership near Redlands and Hemet
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4545 W Ramsey St

Banning, CA

92220

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Showing 585 reviews

July 02, 2023

Brought my 2021 GMC Denali truck in again for the trailer plug repair. Waited nearly 2 hours and was told they had to order a couple parts. I will need to take time off work to bring the truck in again in 1 More

by TUFFLEATHERNECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
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Jul 05, 2023 -

Diamond Chevrolet GMC of Banning responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

July 01, 2023

Miguel always takes car of business. He has helped me the past 2 visits and gets my car in and out in no time. More

by BASEBALLGR13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel in service.
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Jul 05, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 29, 2023

Ryan always takes care of my vehicles. I wont go anywhere else. Upfront and honest. Highly recommend Ryan for your service needs! More

by desertcooling
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan, Bryan Mendes
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Jun 30, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 28, 2023

I recently purchased a 2024 Chevrolet Trax for my daughter and Ramon was very helpful, he answered all my questions and helped us make our decision. Albert made the deal with the car very easy and a More

by FERRIER26
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ramon, Albert & Mario
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Jul 03, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 28, 2023

Helpful, friendly, respectful and professional staff. Robert was great. He has a great personality for people. And he listened to my needs/wants. I would recommend this dealership to others. More

by analissa111314
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Diamond Hill, Freddie.
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Jun 30, 2023 -

Diamond Chevrolet GMC of Banning responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 27, 2023

I made appointment for a service coupon oil change tire rotation. they did oil change for more than the service coupon and did not get my tires rotated. I am not happy. will not be returning for service an More

by LEFTIE1948
Service Price Transparency
Recommend Dealer
No
Employees Worked With
unknown
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Jun 29, 2023 -

Diamond Chevrolet GMC of Banning responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jul 02, 2023 -

LEFTIE1948 responded

I tried calling several time never got to the person that sent email. Seems about right for your dealership.

June 24, 2023

The struggle of communication between the sales team all the way through the financial process was very difficult and difficult to get anyone to take the time to hear back from. More

by kirk.schweigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario
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Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

Kirk, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 23, 2023

Quick fix with my Tahoe… running great now. Gave me a rental I needed fast too… Thank you . More

by rpayne5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Mendes
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Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 23, 2023

Poor customer service, service department very unprofessional, phone calls screened and unanswered, contacted service department over a month ago for repairs, issues have not been taken addressed More

by SYLSANCHEZ56
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alberto
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Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

I can assure you it was not our intention to give you the runaround. At Diamond Chevrolet Buick GMC, we strive to provide an elite level of customer service. After reading your review, it appears that your business was not handled in the way our customers have come to expect. I would be more than happy to answer any other questions that you may have regarding the process. Please contact me directly so that we may begin to rebuild a trustworthy business relationship. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jul 03, 2023 -

SYLSANCHEZ56 responded

I bought this vehicle on 4/16, I noticed and felt a rattling and took it in for inspection I was told it was the struts and the exhaust, that they would order the struts. I came by and was told that they ordered the exhaust instead! I called and was told that it was on back order, it has been over a month since, the car feels very unsafe and I am not getting any solutions. My business have not been handled they way I expected! Please help me have my car serviced!

June 20, 2023

Ryan was great in setting up our 2 vehicles that were serviced with recalls. Mike Munoz More

by sierramunoz31
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan in Service Department
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Jun 22, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with Ryan and the rest of the staff. I pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

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