Diamond Chevrolet GMC of Banning

Wonderful and very friendly people. I felt comfortable the whole time and never once was I pressured into anything I didn’t want. I felt comfortable the whole time and never once was I pressured into anything I didn’t want. More

Very helpful to fit my truck in same day and get it running again while I waited for it running again while I waited for it More

As always, my experience with Diamond Chevrolet was excellent. Rickey Ramirez handled my Air Conditioning repair with professionalism, knowledge and was very respectful. Mark the Courtesy Van Driver excellent. Rickey Ramirez handled my Air Conditioning repair with professionalism, knowledge and was very respectful. Mark the Courtesy Van Driver is quite a nice gentlemen. Thank you for such great service. Genie Peters More

The salesman could not remember me on follow up. He returned zero calls and emails after the sale when I had a question about something he told me, then when I finally thought I was getting a call b He returned zero calls and emails after the sale when I had a question about something he told me, then when I finally thought I was getting a call back he was actually calling to see if I still wanted to buy a car. Dude- you dodge me for two weeks and then call me to see if I want to buy when you won't return the calls and emails about the car I already bought from you? That is some great customer service. More

The service and personell were all great. However it was just too expensive for me to be able to get my car fixed after the diagnoses of the compresser needing replacing. However it was just too expensive for me to be able to get my car fixed after the diagnoses of the compresser needing replacing. More

Vehicle was there for two days with no communication and believed they over charged for the service. The service dept. was told what the matter was they said my vehicle would be available in about 4 to 5 ho believed they over charged for the service. The service dept. was told what the matter was they said my vehicle would be available in about 4 to 5 hours. Upon closing for that they the service failed to contact me and say they didn't get to my car. I contacted them the next day and said it wasn't ready yet, but they would get to it today which never happen during business hours which they contacted me afterwards and said your car will be available for pick-up tomorrow. Went to get car and price is totally different from what was quoted from the serviceman. So I contacted two other dealers for the same issue and their price came out the same. Diamond Chevrolet compounded the labor of the job to which made the quote price go up. I asked the service advisor how can you price point the labor cost with not doing the labor for that time. Which he didn't have an answer. Therefore Diamond Chevrolet can charge an individual two or three hours of labor, but in actuality the work only takes 45 minutes to 1 hour to complete. As a consumer I believe it is the automaker to provide a standard quality of service to its customers and I feel I wasn't provided with that quality. More

Didn't have a loaner for me. After 3 says problem not fixed. 2nd time I had brought it there After 3 says problem not fixed. 2nd time I had brought it there More

Too pricey for work done. It’s a total tip off. Hate to have to go back for any service It’s a total tip off. Hate to have to go back for any service More

I bought my GMC Sierra Denali truck new from this dealership. Taken my truck in 3 times for the same issue. Trailer plug was replaced during last visit. Problem still exist. :( Trailer lights remains dealership. Taken my truck in 3 times for the same issue. Trailer plug was replaced during last visit. Problem still exist. :( Trailer lights remains on even when engine has been turned off. My trailer works fine with other trucks. Service rep (Miguel) recommended taking my truck to another GMC dealership for repair and/or a second opinion. I’ve wasted a lot of work and personal time already and now back at square 1. More

Constantly leaves dirty hand prints inside car. Service reps are not friendly. Not always do good work. Service reps are not friendly. Not always do good work. More