Diamond Buick GMC Cadillac Palmdale - Service Center

Every visit the people have been very professional and helpful! Robin is outstanding and has a way to make you feel at home. helpful! Robin is outstanding and has a way to make you feel at home. More

This was a rescheduled appointment for an oil change, the previous day was a disaster. Fortunately, the Service Advisor, Francisco Gomez, did an excellent job to ensure this appointment went without an issu previous day was a disaster. Fortunately, the Service Advisor, Francisco Gomez, did an excellent job to ensure this appointment went without an issue. He kept me informed on my vehicle progress and the job was completed in an hour. Thank you... The previous day appointment was not so good. I arrived on time for a 10:00 A.M. appointment and the back-up in the service department was extreme. After forty minutes a Service Advisor (not Francisco) finally asked me why I was there. I noted I had a 10:00 A.M. appointment for an oil change and asked if they can get me out of there by 12:00? I was asked what time did I get there? I got a weak yes answer to my question stating it would be 1 1/2 to 2 hours. I asked if that was from 10:00 or from now? Without a real answer, I was told by the Advisor they would get me next after taking care of another individual (also had a 10:00 appointment but came in after me at 10:20). I noted I needed to reschedule my appointment and after some hesitation was directed to the scheduling (?) desk. After purchasing 4 vehicles from this location (previous owners, Rally) I left telling myself never again. Francisco's service the following day, this appointment, has me considering Diamond for my next vehicle purchase. Suggestion. Have all customers sign-in when we arrive and for oil changes with appointments have an Advisor identified to speed those customers through the process. More

Not the service I expected. We were told the car would be ready in an hour so we decided to wait. Two and one half hours later the car was ready. In the past our Cadillac was wa We were told the car would be ready in an hour so we decided to wait. Two and one half hours later the car was ready. In the past our Cadillac was washed and ready to go. We were very disappointed in our service. Not the super service we have had in the past. Other high end automotive companies have treated us better. More

The issue (Lane Departure Warning, LDW, system not working completely correctly, specifically the audible or vibrating warning ) that prompted the visit was not resolved. The Technician reported that working completely correctly, specifically the audible or vibrating warning ) that prompted the visit was not resolved. The Technician reported that the issue was resolved, however further review by the Service Advisor Robin indicates that the failure of the warning components of the LDW system may be and unintended consequence of a recent Recall repair of the rear camera system. The LDW system warning beeps or seat vibrations were working correctly prior to the Recall repair. Other functions of the LDW system are working as indicated by the Technician. However the LDW System is ineffective without the audible or seat vibrations warnings. More

Iris is the best. She listens, is polite and seems to understand my needs. I She listens, is polite and seems to understand my needs. I More

My advisor took care of me. She identified an issue I was having with my IC and fixed it on the drive, then took care of my maintenance. She identified an issue I was having with my IC and fixed it on the drive, then took care of my maintenance. More

Service on my new 2023 GMC Sierra 2500 Denali HD was fast and efficient. Robin is always very professional and knowledgeable . and efficient. Robin is always very professional and knowledgeable . More

Best friendly staff, repairs are always done right and fast, nice dealership, very well maintained fast, nice dealership, very well maintained More

Reps seem kinda miserable at the end of the day just trying to get by trying to get by More