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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
322 Reviews

322 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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October 22, 2023

Work was done in a timely manner and the customer service was outstanding. Waiting area was comfortable. More

by PACOIMAMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Montes
Oct 26, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for visiting our service department and for leaving the kind words, Mike. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

October 20, 2023

Some confusion as how long the work would take. However, received shuttle service and the vehicle was done on the same day. More

by SXCALDERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Oct 26, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for your great review. I do appreciate your patience for the confusion that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

October 16, 2023

Francisco is an awesome service representative! He is very focused on customer satisfaction and keeping you informed. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Oct 26, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Gina, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Francisco does for Diamond Buick GMC Palmdale and our customers. Hope to see you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

October 15, 2023

robin in service is great. she keeps me updated with what my truck needs to have done to keep it working properly. More

by DHS2WIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
robin severino
Oct 26, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the awesome feedback! Robin is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she has been there to provide you with great service. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

October 12, 2023

Excellent experience ! Great customer service and helpful service department. A job well done. Thank you ! More

by LASQ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and mechanics
October 10, 2023

Iris is my serviced. Always has time to help me with my 3 vehicles. Thank you for all the great service More

by FLOWER.MENDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
October 07, 2023

Diego is the best service manager he took care of my truck in a timely manner More

by REDVINE4697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

picked up my car check engine light still after I took off they never fixed the problem I took it in for, I paid for a part that it probably did'nt need.,I never saw a report no their finding they checked More

by ENCHANTMENT2019@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martinez Iris
October 06, 2023

Great service provided by the service department, Robin Severino has always insured that I get the best service to my vehicles. I cannot say enough good things about the service I receive from Robin Sever More

by JOHNANDLOES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Severino
October 01, 2023

Terri is always awesome when I come in for my appointment. The service team is usually quick too. More

by LOKANI21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri McArthur-Service Dept
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