Dial Chevrolet of Chicago

UPDATE — SEPTEMBER 2026: After I escalated the protection-package cancellation and accounting issue, Richie Ruscitti of Dial Auto Group worked directly with me to reach a resolution. Dial reimburs protection-package cancellation and accounting issue, Richie Ruscitti of Dial Auto Group worked directly with me to reach a resolution. Dial reimbursed the full $2,495 protection-package charge reflected on my final purchase agreement. The check was sent by expedited delivery, and the payment has cleared. That specific protection-package cancellation and accounting dispute is now resolved. I appreciate Richie personally stepping in, agreeing to the full reimbursement, and following through promptly on the agreed payment. For clarification, the $1,995 amount referenced in my original review came from the separate DAS protection-contract document; the final vehicle purchase agreement charged me $2,495. This discrepancy was part of the original accounting dispute, and Dial ultimately reimbursed the full $2,495 charge. I have increased this review from one star to two stars to fairly reflect the eventual resolution and Richie’s assistance. The rating also reflects that obtaining the resolution required extensive escalation after the issue had remained unresolved for months. This update is limited to the protection-package dispute. The separate front-grille finish and warranty concern remains under review by General Motors and was expressly excluded from the settlement. The original review follows below for context. I am posting this review on Dial Chevrolet because it operates from the same location where I purchased my vehicle, and the same employees I approached for help are now working under the Dial name. I purchased a new 2022 Chevrolet Tahoe Z71 from Kingdom Chevrolet during the vehicle shortage. I paid approximately $7,000 over MSRP and another $1,995 for a five-year vehicle appearance protection package. The written agreement states that the package is non-cancelable and non-refundable except under narrowly defined circumstances. When I later attempted to use the coverage, Dealer Admin Services told me by phone that the contract had been voided by the dealership on May 16, 2022—only about two months after I purchased the vehicle. I was also told that no customer authorization for the cancellation was on file. I never asked to cancel it, never received notice that it was canceled, and never knowingly received a refund. I raised this directly with John Bogan, Kevin Campbell, and David Greathouse, who are now associated with Dial Chevrolet. Despite repeatedly asking for help, no one has provided: * A signed cancellation authorization * A legitimate reason for the cancellation * Proof that the $1,995 was refunded to me or my lender * The identity of the person who voided the contract * A transaction number or accounting trail showing where the money went David confirmed that the contract was canceled, said he did not know why, and later stated that Dial did not assume Kingdom Chevrolet’s liabilities. He nevertheless told me he was attempting to reach the former owners and committed to following up by March 16. I did not receive the promised follow-up, and the issue remains unresolved. I understand that Dial may be a different legal owner. However, the same location and several of the same employees continue operating there, and not one of them has helped produce the basic records necessary to identify who canceled my paid coverage or where my money went. From a customer’s perspective, paying $1,995 for five years of coverage, having the coverage quietly voided shortly after the sale without authorization or notice, receiving no identifiable refund, and then encountering months of deflection feels like a protection-package scam. The appropriate resolution is straightforward: produce the complete cancellation and refund audit trail, return the $1,995 if it was never credited to me or my lender, and provide a reasonable remedy for the grille issue. Until that happens, I cannot recommend Dial Chevrolet or the employees who have handled this matter. More

I walked into Dial Chevy thinking I was going to refinance the truck I had and have service done on it. But instead I was greeted by the one and only Ms. Alycea Ghee who gave me the best possible se refinance the truck I had and have service done on it. But instead I was greeted by the one and only Ms. Alycea Ghee who gave me the best possible service I could have ever imagined. Her level of professionalism and patient is unmatched. I also was able to be financed for a brand new 2026 Trax. I couldn’t be more happy. Thanks so much Aylcea from Dial Chevy. More

False advertising. The dealer had 2 Chevrolet Trax 2026. Priced at $18996. The other at ?19694. It turns out with mandatiry add ons the final price was at 29000. Nowher The dealer had 2 Chevrolet Trax 2026. Priced at $18996. The other at ?19694. It turns out with mandatiry add ons the final price was at 29000. Nowhere in the description on the vehicles dis it say there were mandatory addons. Why price it at that and waste peoples time. Be clear with your pricing not lure people to the dealership and waste their time. There was another trax priced at 21500 turns out that was not there either. Shady dealer by the way they advertise and do business. I would completely avoid this dealer. Please be professional with the way you do business. More

When I first arrived to my appointment the check in lady, and I'm not sure about her name, I believe it was Evelyn or Vanessa or some variable of that; she was rude from start to finish. her tone and her at and I'm not sure about her name, I believe it was Evelyn or Vanessa or some variable of that; she was rude from start to finish. her tone and her attitude was unpleasant and unnecessarily nasty. I will not come back to this place and get any service because of her. It doesn't cost to be nice; its free. There was an older gentlemen there who was very pleasant, he was trying to sell me a car but I just bought this, he was nice and charming. More

Great help got what I was looking for the color we talked like he care about what I wanted instead of selling me what he wanted very helpful all the way like he care about what I wanted instead of selling me what he wanted very helpful all the way More

George Mack, help me out once again. He's a nice Salesman come see him He's a nice Salesman come see him More

I had been here before to buy a car, and I returned since my experience was great. Little did I know Paul Willliams would put my family in a marvelous SUV! His courtesy and attention to detail was awesome h my experience was great. Little did I know Paul Willliams would put my family in a marvelous SUV! His courtesy and attention to detail was awesome he even took the time to explain the nuances to my mom and I. That's the way to go above and beyond. Thanks Paul! More

A place that’s going to get you what you want. They really work with you a when I say I don’t have the best credit at the moment. You want be disappointed at all. Come on down to kingdom on 66 & w They really work with you a when I say I don’t have the best credit at the moment. You want be disappointed at all. Come on down to kingdom on 66 & west and they have the best service department. More

Thanks Carl I really appreciate the hard work that you put in to get me the car that I wanted you’re the best put in to get me the car that I wanted you’re the best More

Thank you Hugo zarco and kingdom Chevy, I just got a 2025 Trax , my second vehicle from this dealership . Thank you Trax , my second vehicle from this dealership . Thank you More