Diablo Subaru of Walnut Creek

Customer Oriented Dealership Our salesman, Larry, is friendly and knowledgeable about their products. We did not feel pressured but he was very helpful in pointing out important Our salesman, Larry, is friendly and knowledgeable about their products. We did not feel pressured but he was very helpful in pointing out important features to us. When we went for a test drive, he encouraged us to take our time and did not insist on riding along with us, which allowed my wife and I the freedom to talk to each other about the car driving experience. We got the exact color, interior and options we wanted. They made the price negotiation, financing and contract process painless and gave us a good deal. We would not hesitate to buy from them again in the future. More

Car service Very efficient shop, check in was quick and work done on schedule. Overall condition of the car explained well after the service and appreciated the f Very efficient shop, check in was quick and work done on schedule. Overall condition of the car explained well after the service and appreciated the follow up e-mail with the vehicle inspection report. More

Replace battery under warranty The car was towed to the service center, when they replaced the battery, that called me that the car is ready. When I picked up the car, I noticed the The car was towed to the service center, when they replaced the battery, that called me that the car is ready. When I picked up the car, I noticed they also did a 24 complementary point inspection. More

Subary Forester 2016 purchase The sales person Mo was the best ever. No pressure, very knowledgeable, fun to buy from. The service and the speed at which the documents were process The sales person Mo was the best ever. No pressure, very knowledgeable, fun to buy from. The service and the speed at which the documents were processed was stunning. Financial adviser answered all our questions and explained options. We got tons of freebies, including Tahoe ski passes and many more. Overall, 9 out of 10 experience. Highly recommended. More

Replacement of warranty part If it hadn't been for Kent's customer service, the time I was without my vehicle would have been unacceptable. He went above and beyond and represente If it hadn't been for Kent's customer service, the time I was without my vehicle would have been unacceptable. He went above and beyond and represented Diablo Subaru exceptionally well. Thank you Kent. More

Car service Car was serviced and a problem surfaced after leaving the dealership. The vehicle lost oil and became not operable. After several calls in a span of t Car was serviced and a problem surfaced after leaving the dealership. The vehicle lost oil and became not operable. After several calls in a span of two days I finally was able to contact someone. The feature on the chat feature on the website connected me with someone who took my information but never forwarded to the service department. No one contacted me. I was able to get the vehicle towed back to the dealership where the probl e m was corrected after two days at no charge. I have been a loyal customer for at least 10 years without any problems other than this one. More

great always enjoy coming buy good service and transportation people are courteous no surprises price good etc. I would recommend I purchased in Santa Rosa always enjoy coming buy good service and transportation people are courteous no surprises price good etc. I would recommend I purchased in Santa Rosa because your sales guy and manager wasted my time More

Excellent The sales staff at Diablo Subaru were all super helpful and knowledgeable. I would highly recommend this dealership (especially if you're considering The sales staff at Diablo Subaru were all super helpful and knowledgeable. I would highly recommend this dealership (especially if you're considering a WRX or STI!) More

Dealer does NOT meet Subaru's costumer and service promise! THE STAFF AT DIABLO SUBARU DOES NOT REPRESENT SUBARU'S COMMITMENT TO CUSTOMER SERVICE AND SATISFACTION. Invest your time and the mileage and drive th THE STAFF AT DIABLO SUBARU DOES NOT REPRESENT SUBARU'S COMMITMENT TO CUSTOMER SERVICE AND SATISFACTION. Invest your time and the mileage and drive the additional miles to the Subaru dealerships located in Oakland, Albany and Fairfield to find the attention and service Subaru promises. DOUG LECHNAR at Diablo Subaru IS A DISGRACE to Subaru's promise "by doing what is right and good, just for the sake of doing it." I have been a loyal Subaru customer for over 20 years. Most recently, I leased an Outback in another city and made an appointment with this dealership to return my car when the lease expired. In addition to returning the car, I was interested in finding a new Subaru that may fit my needs. Unfortunately, I had an encounter with their sales manager, Doug Lechnar, which changed my perception of Subaru and who they allow to sell and represent the Subaru name and promise. Mr. Lechnar had a bad attitude from the moment I met him and was obviously bothered to have to deal with returning my vehicle; NO COMMISSION - NO SERVICE! If he had done his job or even asked the magic question, "Are you interested in leasing or buying another Subaru," he may have made a sell. Instead, Mr. Lechnar immediately started an argument with me about how many keys I was given at the time I leased the vehicle. His unprofessionalism continued throughout the process, which should have been 15-30 minutes and lasted almost an hour. I wasn't familiar with the process, but Mr. Lechnar walked away from me twice without answering any of my questions and was bluntly rude and disrespectful. I found Doug Lechnar's attitude towards the entire process and me unprofessional and disingenuous. When I asked if I could talk to a manager, he said he was a manager. Apparently Kenny Giovannetti is a manager too - a SALES Manager! As I walked to my car (that I didn't return) in complete shock and misunderstanding of what just happened, Mr. Giovannetti told me to "leave the property (and that he) would call the police if (he) needed to". I was literally in tears and really upset, (not screaming or yelling as I should have been) and I get threatened by some random sales manager I didn't even see or speak to the entire time I was there? Where did he come from? Why did he get involved at the end? (I found his name from his picture from their website. ) THIS WAS ALL IN FRONT OF MY 8-YEARS-OLD SON! I have NEVER been treated so rudely for no reason, and so poorly by anyone at a Subaru dealership. My voicemail message left with the General Manager afterwards was unreturned as of my post time. I LOVE Subaru vehicles and so should you! But if you live in the East Bay, I would AVOID DIABLO SUBARU COMPLETELY! "Diablo Subaru of Walnut Creek is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions."..... at least that is what their website states. Unfortunately, honest, simple, straightforward information is only offered if their sales managers are making a commission and Doug Lechnar is not involved. Note: Diablo Subaru's only saving grace is Sales Manager, Mo Jammal, who was friendly, courteous and actually asked and answered my questions, the only gentlemen I met in this dealership. DON'T TAKE THE CHANCE! BUY FROM ANOTHER SUBARU! More

Dionysios Tsirkas I just worked with Dionysios Tsirkas and purchased my 2nd Outback. He is a very nice and knowledge customer oriented guy. The experience was great I just worked with Dionysios Tsirkas and purchased my 2nd Outback. He is a very nice and knowledge customer oriented guy. The experience was great and I highly recommend him. More