Diablo Subaru of Walnut Creek

Incredible and attentive customer service experience! My salesperson; Gino Genrikh, was very easy to work with; no pressure sales tactics and keenly interested in delivering a smooth sales experience. He My salesperson; Gino Genrikh, was very easy to work with; no pressure sales tactics and keenly interested in delivering a smooth sales experience. He succeeded! More

Successful in getting CSAA to pay in advance for Windshield Because our Suburu has Eyesight lane departure and braking system I had trouble getting CSAA's windshield adjuster subcontractor to get the full cost Because our Suburu has Eyesight lane departure and braking system I had trouble getting CSAA's windshield adjuster subcontractor to get the full cost of replacement. Micah, the sales manager, assisted in getting AAA to pay the full cost in advance and then Diablo Suburu was a breeze to work with to get the windshield replaced and the Eyesight recalibrated. More

Good quick buying experience Found Laurence to be a genial, easy going sales person and appreciated that the dealership was willing to bargain against offer received from other de Found Laurence to be a genial, easy going sales person and appreciated that the dealership was willing to bargain against offer received from other dealer that had car we wanted at excellent price but different color than desired. Got car we wanted at price we could feel good about. In and out and off with a new car in under 1.5 hours. Finance guy Aaron friendly and easy to deal with too. More

Great experience buying a car So happy with our new Outback, and the experience making the purchase! Generally buying cars is not a fun experience, and it's usually quite exhausti So happy with our new Outback, and the experience making the purchase! Generally buying cars is not a fun experience, and it's usually quite exhausting. We spent the day, with our 7 month old baby at Diablo, and actually had a great time. The people were friendly, helpful and knowledgable. We will recommend this dealership to all our friends! More

car would not pass smog My problem was diagnosed and solved competently. I was well treated and respectfully treated while waiting. The staff was knowledgeable and friendly My problem was diagnosed and solved competently. I was well treated and respectfully treated while waiting. The staff was knowledgeable and friendly. I will return there for service in the future. More

Ordered a 2016/Outback Diablo Subaru participates in the Costco auto program and offers competitive pricing. When I was unable to find a vehicle color and options during th Diablo Subaru participates in the Costco auto program and offers competitive pricing. When I was unable to find a vehicle color and options during the black friday sales weekend, I was offered to be able to order a vehicle at the offered price. There were a couple little surprises, but we worked out alternatives that made me satisfied. They treated me well. More

Happy with my new Legacy Mo was on top of it. He did everything I needed for me to drive home with my new Subaru. So far so good. Thanks again. Mo was on top of it. He did everything I needed for me to drive home with my new Subaru. So far so good. Thanks again. More

Service complete faster than expected I expected to have to leave my new Forester overnight to be Perma Plated. Much to my surprise, my car was ready the very same day! I expected to have to leave my new Forester overnight to be Perma Plated. Much to my surprise, my car was ready the very same day! More

Customer Oriented Dealership Our salesman, Larry, is friendly and knowledgeable about their products. We did not feel pressured but he was very helpful in pointing out important Our salesman, Larry, is friendly and knowledgeable about their products. We did not feel pressured but he was very helpful in pointing out important features to us. When we went for a test drive, he encouraged us to take our time and did not insist on riding along with us, which allowed my wife and I the freedom to talk to each other about the car driving experience. We got the exact color, interior and options we wanted. They made the price negotiation, financing and contract process painless and gave us a good deal. We would not hesitate to buy from them again in the future. More

Car service Very efficient shop, check in was quick and work done on schedule. Overall condition of the car explained well after the service and appreciated the f Very efficient shop, check in was quick and work done on schedule. Overall condition of the car explained well after the service and appreciated the follow up e-mail with the vehicle inspection report. More