Diablo Subaru of Walnut Creek

This Dealership goes above the average service you get from other competitors. They are good. from other competitors. They are good. More

My service representative Shyanne was extremely helpful. She explained the work that needed to be done on our car and was very kind and helpful. I appreciated her taking the time to check that I could get She explained the work that needed to be done on our car and was very kind and helpful. I appreciated her taking the time to check that I could get a loaner car and one that was not oversized. The work on the car was even completed sooner than was expected. More

Efren provided exceptional customer service and professionalism which is a lot better than my previous experiences from the same dealership professionalism which is a lot better than my previous experiences from the same dealership More

Excellent service and always completed within the estimated time given by the associate. Video provided by the technician is great information. estimated time given by the associate. Video provided by the technician is great information. More

I’ve only been here for vehicle service, and each time, Eric has taken great care of me. He provides excellent customer service, is highly knowledgeable, and thoroughly explains everything to me. He always Eric has taken great care of me. He provides excellent customer service, is highly knowledgeable, and thoroughly explains everything to me. He always ensures that I’m taken care of and that all my questions and concerns are addressed. While waiting for my vehicle, I spent some time upstairs talking to the sales team, specifically Ladd and Scott, and they were all really friendly. They shared insights about the features on my 2023 Subaru Ascent and mentioned how Subaru now leads in dependability and durability, surpassing Toyota. It made me even happier with my decision to own one More

Eric Holmstedt was my service advisor. Great communication and friendly service. Overall a great dealership with friendly, professional staff. Great communication and friendly service. Overall a great dealership with friendly, professional staff. More

The desk person helping me was professional, communicative, helpful, and nice. His name i think is Nick communicative, helpful, and nice. His name i think is Nick More

I am very happy with Diablo Subaru, it's conveniently located and the service staff have been very pleasant and I've had a good experience (even when the vehicle was there for repairs). The dealerships located and the service staff have been very pleasant and I've had a good experience (even when the vehicle was there for repairs). The dealerships in El Cerrito and Oakland are also possibilities for service, but the way the dealership in Walnut Creek is set up for access/easy in and out, waiting room; it is a much preferred location. More

Sometimes employees don’t get the recognition they deserve. I truly hope that isn’t the case for Shyanne Wills. She stepped up and championed my situation with a defective radio that was making me reg deserve. I truly hope that isn’t the case for Shyanne Wills. She stepped up and championed my situation with a defective radio that was making me regret having purchased a Subaru. She guided me to untangle the steps needed to resolve the problem with corporate. I’m truly grateful that she would do that for me. You are very lucky to have such a valuable employee. I now am very happy to be able to enjoy driving again in my Subaru. More

The service work is almost always done well. When I ask for extra checking it is always done. Sometimes the check-in process is slow and I have to wait. Once I am greeted and the check-in starts When I ask for extra checking it is always done. Sometimes the check-in process is slow and I have to wait. Once I am greeted and the check-in starts, it goes smoothly. More