Diablo Subaru of Walnut Creek

Computer panel problems We brought the Forester in without an appointment because the computer panel lit up for no apparent reason. Taylor, the service rep, was great. He r We brought the Forester in without an appointment because the computer panel lit up for no apparent reason. Taylor, the service rep, was great. He read the panel, asked if there was anything else we needed, (time set on clock and car wash) and promised to have my car back as soon as possible. My Forester was done later that afternoon, computer problem diagnosed , panel reset, car washed, and the clock reset to daylight time for me. Taylor explained the cause of the problem and how to avoid it in the future. All very helpful Thumbs up! More

We were treated very well by the entire team Starting from the rep Garen Kissoyan to the financial manager we were given excellent service. They listened to our requirements and were a real help Starting from the rep Garen Kissoyan to the financial manager we were given excellent service. They listened to our requirements and were a real help in selecting our vehicle. They had superb product knowledge and answered our questions completely. We truly felt that they had our interests at heart More

Fair, Quick, and Efficient Sales Manager Gino was knowledgeable, patience, and efficient when it comes to putting the deal together. He got me pre-approved over email. When I ca Sales Manager Gino was knowledgeable, patience, and efficient when it comes to putting the deal together. He got me pre-approved over email. When I came in, he had all my info and was able to pre-fill the rest of my info into their database where all the paperwork came out of. thank you, Gino. More

Best car-buying experience I've had Relaxed, knowledgeable group of sales and finance personnel. They answered all of my questions, kept me informed at every step of the process, ensure Relaxed, knowledgeable group of sales and finance personnel. They answered all of my questions, kept me informed at every step of the process, ensured I understood everything having to do with the vehicle, credit application, financing, etc. I was dreading the whole process of "wheeling and dealing" for the vehicle I wanted and was beyond pleasantly surprised to find I didn't have to do any of that. More

New car purchase Our Costco sales rep David Nevitt was very professional and helpful with purchase of my new Forester. No surprises. Dealership being remodeled and so Our Costco sales rep David Nevitt was very professional and helpful with purchase of my new Forester. No surprises. Dealership being remodeled and so they always had to drive my car in and out as space was tight. But work is nearly done. More

Subaru Impreza Excellent customer service. Took the time to explain every step in the process and offered me several options. Highly recommend this dealership for a Excellent customer service. Took the time to explain every step in the process and offered me several options. Highly recommend this dealership for a professional, no hassle car buying experience. More

Frustrating experience purchasing a used car We bought a used car from Ryan Gill of Subaru of Walnut Creek on March 20, 2017. He was very eager to sell us the car, though it was missing a hub ca We bought a used car from Ryan Gill of Subaru of Walnut Creek on March 20, 2017. He was very eager to sell us the car, though it was missing a hub cab, 2nd key fob, an owner’s manual and the passenger side door wouldn’t open from the inside. The car was still under warranty and the price was right, so we agreed to purchase it. He said that he would install the hub cab for an additional $100, saving us the hassle of ordering one. We agreed. He implied that it would be put on immediately. After paying the $100, he told us that the hub cab was on order and that he would ship it to us directly. Yes, we should have realized he was dishonest at that point and cancelled the sale, but we figured it would still save us time. Well, after several emails and still no hubcap, we finally contacted the service department on April 5th and Aaron Ashley asked us to send a picture of one of the hub cabs so he would know what to order. Crazy that they didn’t know they had sold us a 2015 Prius and that with a quick Google search you could purchase a replacement hubcap, but yeah, whatever. Obviously, they had lied to us about having the part on order. On April 21st, the hub cab had still not arrived and we called yet again. On April 25th, they finally got back to us and said the hub cap was on its way. On April 27th, we received the hub cap, but it was the wrong size for the car we purchased. We informed them that it was the wrong hub cap and there was no response. Now over 30 days had passed since the original order and we could no longer get a refund for the hub cab. Lots of hassle, no hub cab and terrible customer service. Subarus are great cars, we have one, but take the time to shop somewhere else. We got burned, but you don’t have to. More

Great Buying Experience We were treated very fairly and we believe that we got a fair deal. We will definitely be back when we need another car. Thanks Mo! We were treated very fairly and we believe that we got a fair deal. We will definitely be back when we need another car. Thanks Mo! More

I'm glad I found this dealership I value honesty with prompt and straightforward communication. This is what I found working with Gino and David to buy my new car. I highly recomm I value honesty with prompt and straightforward communication. This is what I found working with Gino and David to buy my new car. I highly recommend this dealership, it was worth the 90min drive round trip. I did my shopping and ordering through email and phone conversations. They found the car I wanted and had it within a week. I was able to make an appointment to pick up my car, they were organized and did not try to upsell me anything I didn't want to buy! I recommend this dealership! More

Warranty service Made an effort to accommodate my comfort while there and coordinated shuttle service to and from. Nice customer service and communication skills, pro Made an effort to accommodate my comfort while there and coordinated shuttle service to and from. Nice customer service and communication skills, professional and personable. More