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Diablo Subaru of Walnut Creek

Walnut Creek, CA

4.0
600 Reviews

2646 N Main St

Walnut Creek, CA

94597

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Showing 600 reviews

February 08, 2023

The transaction was a breeze from the client advisor, sales, finance and parts department. Personnels were very accommodating and professional throughout. More

by rainviaxrainviax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ahmadi, Pedro Ruiz
Feb 09, 2023 -

Diablo Subaru of Walnut Creek responded

Our Sales Team here at Diablo Subaru is committed to going above and beyond to make every purchase seamless. Your feedback lets us know we're delivering on our promise of a superior experience. Congratulations on your new purchase!

February 07, 2023

I had a good experience with the service department. I have received good service during my 6 appointments that I purchased as part of my car acquisition in 2019. Hope the same level of service occurs w More

by Nancy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Feb 07, 2023 -

Diablo Subaru of Walnut Creek responded

Nancy, Thank you for the positive review. We are happy to see that our Service Team has consistently provided you with satisfactory service at each of your visits. Thank you for your loyalty. We hope you continue to choose Diablo Subaru for all your automotive needs.

January 02, 2023

Working with the dealership was a good experience. Thought one Issue that I had was that my car was on lease, I didn't good explanation on lease pricing. More

by Libi
Recommend Dealer
Yes
Employees Worked With
Michelle Del Rio, Dave Ingland
Jan 03, 2023 -

Diablo Subaru of Walnut Creek responded

Thank you, Libi, for the positive review and rating. We appreciate and welcome all feedback here at Diablo Subaru, and want to make your experiences as enjoyable as possible. Let us know if there is anything else we can assist you with, and take care!

October 31, 2022

Worst dealer ship ever they printed up a we owe you form for my brakes when I bought the car from them as they had notes on the brakes being worn still waiting to hear back. The service department has 200 v More

by joe_kellz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Ingland
Nov 22, 2022 -

Diablo Subaru of Walnut Creek responded

Hello, Thank you for bringing your experience to our attention. We would like to learn more about your time here and the level of customer service received. Please reach out to us directly when you have a moment. We hope to connect soon. Customer Care Team 855-887-9975

Nov 22, 2022 -

joe_kellz responded

I just called in got the voicemail after the receptionist this place is terrible

May 15, 2022

We had a great experience. Our salesman was not pushy, ver knowledgeable. Though it was very late at night, no one rushed us, made us and our young kids feel very comfortable. More

by p66love
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dionysios Tsirkas
May 16, 2022 -

Diablo Subaru of Walnut Creek responded

Congratulations on your new Subaru Forester! We are honored to have earned your business here at Diablo Subaru and happy to see you enjoyed a great experience working with our team. We look forward to welcoming you back again next time.

May 05, 2022

This is the worst car dealership I've ever been to. I'm in my 40s, I know the annoying aspects of buying a car, but customer service does not exist here. First we left the used lot to go to the new car More

by Huskywolves79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kasey and Steven the two sales managers.
April 19, 2022

Be aware of the salesperson in here they will try to stick their hands on your pockets. I took my car because it had a little noise on one of the coils (suspension) I have a warranty on it I ask for the More

by ramosalex044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mason, Dave Ingland
Apr 20, 2022 -

Diablo Subaru of Walnut Creek responded

Hello, Please know that your feedback is very important to me and I would like to speak with you in regard to the warranty on your vehicle and the experience you have shared. Please provide me with your preferred method of contact so we can discuss this in greater detail. Thank you, Seffie Kaur Sales Manager seffiekaur@lithia.com

March 22, 2022

All dealership employees were knowledgeable, professional, personable and accommodating in both the easy and the more challenging aspects of purchasing our new Subaru More

by lornastoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dionysios Tsirkas , Dave Ingland
Mar 22, 2022 -

Diablo Subaru of Walnut Creek responded

Hello, It's nice to hear about your professional and knowledgeable experience. We hope that you are enjoying your Subaru and thank you for choosing Diablo Subaru.

February 11, 2022

Purchased brand new Forrester on Saturday, January 22 had to take it to the service department for defective issues on 24 January with a bunch of excuses I have no fully paid for a car 3 weeks later! do not More

by autie12001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service and customer relations
Feb 11, 2022 -

Diablo Subaru of Walnut Creek responded

Hello, Thank you for taking the time to provide us with your review. We take our customer feedback very seriously and would love the opportunity to speak with you about your recent Forrester purchase and communication with our staff. Can you please email me your preferred contact method so we can discuss this further? Thank you. Seffie Kaur Sales Manager seffiekaur@lithia.com

Feb 11, 2022 -

autie12001 responded

You can call me tomorrow 707-567-6369 Thank you, Autumn

November 20, 2021

Be wary of buying or ordering a vehicle from here. We ordered a vehicle and we were lead to believe that the price would remain the same as when we ordered it. The vehicle came in after 3 months and wit More

by scubadivingkingsfan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashur Tracy
Nov 21, 2021 -

Diablo Subaru of Walnut Creek responded

Hello, We take your feedback very seriously, and I would appreciate the opportunity to speak with you to address all of your concerns further. Can you please reach out to me at a time that is convenient for you to discuss your situation? I appreciate your time and look forward to speaking with you. Thank you, Seffie Kaur Sales Manager seffiekaur@lithia.com

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