Diablo Subaru of Walnut Creek

Why didn't you tell me you had Tekata airbag replacements? The recall letter about the airbag said there were no replacement parts available yet and that I would be contacted when they were available. Then I g The recall letter about the airbag said there were no replacement parts available yet and that I would be contacted when they were available. Then I got another recall letter about a wiper motor cover. So I scheduled that and when I dropped it off the service rep assumed I was there for the airbag as well. When did those become available? Why wasn't I notified? Wasn't it "lucky" that there was another recall so I brought my car in. For months I have made my passengers sit in the back seat because of this airbag and you had replacements and didn't tell me!!?!??! Otherwise, the service was done quickly and neatly and the staff are courteous and drove me to bart. More

buying experience Everyone was terrific, Robert Young sold us the car, Dave Nevitt helped Robert and Matt the financial person. We didn't have to negotiate we used the Everyone was terrific, Robert Young sold us the car, Dave Nevitt helped Robert and Matt the financial person. We didn't have to negotiate we used the costco membership which made it so easy. More

Easy, hassle free, very professional The whole process was easy, hassle free and very professional. Larry Peterson was one of the best car salesmen I have ever dealt with, ( I have bought The whole process was easy, hassle free and very professional. Larry Peterson was one of the best car salesmen I have ever dealt with, ( I have bought of least at least 20 vehicles over the years.) He was very accommodating and provided us with all the information and multiple test drives in various models until we found what we were looking for. All in all, a very pleasant experience. More

Great team in the service department Been going to the dealership for 5 years for service on my WRX and have had a very positive experience. Taylor Gaddis is my go-to guy there and always Been going to the dealership for 5 years for service on my WRX and have had a very positive experience. Taylor Gaddis is my go-to guy there and always takes care of me. More

New Car We had a great and stress free experience at Diablo Subaru. Ryan Gill helped us with our car search and purchase. He was professional, knowledgeable, We had a great and stress free experience at Diablo Subaru. Ryan Gill helped us with our car search and purchase. He was professional, knowledgeable, honest, and fair. He helped to make our experience easy, stress free, and fast. Matt Gregory also was very professional, knowledgeable, and efficient. Easily one of our best car buying experiences. More

No Hassle Experience Went into the dealership, after spending a considerable amount of time at a different dealer, and I only wanted to look at one car in particular. I w Went into the dealership, after spending a considerable amount of time at a different dealer, and I only wanted to look at one car in particular. I was directed towards Tim, who was extremely nice, and he actually listened to what I was saying. He didn't try to push me towards a different model, or another car with a high option package. I went in with a certain budget in mind, and a particular model. Tim quickly arranged a test drive and we were sold on the car in less than 20 min. Did all of the paper work, wrote the check and we left very happy customers. Extremely happy with the level of service of all of the staff, as well as the easy buying experience. More

BUYING SUBARU Highly professional fast service.Special thanks to Garen Kissoyan and financial team.Online service provided by Adam Chaudhry also very professional. Highly professional fast service.Special thanks to Garen Kissoyan and financial team.Online service provided by Adam Chaudhry also very professional. Thank You All Team Jacek Rak More

Went in to replace my low beams, both went out. Anthony determined that the front bumper had to be removed! He kept me informed and his estimate was $1200, but later ended up $800. He said he saved Anthony determined that the front bumper had to be removed! He kept me informed and his estimate was $1200, but later ended up $800. He said he saved me some money - I guess he did. He was "with a customer" when I picked up the car - I guess I am not really a customer. He seemed overworked and is hard to get a hold of because he is always with a customer. I sent him an email, replied with the original emailed estimate, to save the old headlamp fixture and give it to me. I did not happen. Still would like to get the fixture since I save these things for garden art. Service was pretty much as expected; as has been at previous times; and calling the "service guy" is difficult as it has been in the past. Of course the dealer (you guys) never has the parts so I always have to wait a day or two. So pretty much par for the course - satisfied yes but never completely satisfied since that is impossible. Your entire operation is one big mess esp. with the construction -you are selling a lot of cars why not get some more room. You have a lot of folks just shuttling cars around what does that cost? I understand you have no local competition but really? More

Great buying experience Diablo Subaru was very professional and helpful. They were easy to deal with and accommodating and honored our previously agreed upon price. The proce Diablo Subaru was very professional and helpful. They were easy to deal with and accommodating and honored our previously agreed upon price. The process went smoothly and quickly and we love our new Outback! More

Great Experience! Buying a car was so easy and no pressure. Elias could not have been nicer nor more knowledgeable. He found the right car for us and explained everythi Buying a car was so easy and no pressure. Elias could not have been nicer nor more knowledgeable. He found the right car for us and explained everything (and I mean everything) inside and outside. I will definitely recommend Elias to anyone and everyone looking for a new Subaru. More