Diablo Subaru of Walnut Creek

Assistant Director Great experience and my service rep was super helpful! It was hard to get an appointment but that had nothing to do with him. FYI: The girl answeri Great experience and my service rep was super helpful! It was hard to get an appointment but that had nothing to do with him. FYI: The girl answering the phones and doing the scheduling was not very accommodating or helpful and I had to wait a month to get my appointment. By that time the issue wasn't able to be found. However, Taylor was awesome once I was there and the shuttle driver was great too. More

Diablo Subaru goes the extra mile. Welcoming and accommodating service staff. Top class mechanical staff. Two more reasons why I love my Subaru. And when that time comes to replace Welcoming and accommodating service staff. Top class mechanical staff. Two more reasons why I love my Subaru. And when that time comes to replace my Outback, it definitely will be another Outback! More

VERY SATISFIED I got my car in less than 2 days, it's a fast and smooth experience, thanks folks! I will recommend you guys to my friends in the future. I got my car in less than 2 days, it's a fast and smooth experience, thanks folks! I will recommend you guys to my friends in the future. More

New Car Purchase We couldn't have been more pleased! David explained everything about the vehicle we were looking for,Forester, as well as available service plans. N We couldn't have been more pleased! David explained everything about the vehicle we were looking for,Forester, as well as available service plans. Never once did we feel pressured! Matt in financing was equally helpful and clear as to our purchase options as well as making the required paperwork a breeze to complete. Would we recommend Diablo Subaru - yes! We have already passed on our pleasant experience to several friends and it hasn't even been a week since our purchase. We will definitely use Diablo Subaru again! Bob & Diane More

Truly excellent customer service. After receiving a recall notification for a passenger side airbag problem, it took OVER A YEAR for Subaru to make the parts available for the required After receiving a recall notification for a passenger side airbag problem, it took OVER A YEAR for Subaru to make the parts available for the required service. This was intolerable. BUT Diablo Subaru in Walnut Creek, CA more than made up for the delay with completely cheerful and efficient customer service. I have never experienced a dealership of any kind that was as pleasant and efficient as this group. Everyone there was ready to do whatever was necessary to make the customer feel important and comfortable. They all seemed genuinely happy to be working there, and I felt their primary goal was to accommodate my needs, and get the work done as fast as possible. I felt no stress about the service, and every employee convinced me there was no place they would rather be working. Congratulations! More

Great Service Very professional and friendly. Wonderful and worry free experience. My Subaru was serviced on time and I was taken to and picked up from my house. Very professional and friendly. Wonderful and worry free experience. My Subaru was serviced on time and I was taken to and picked up from my house. More

Great Experience I went to several dealers but Diablo Subaru was by far the easiest to deal with. Less hassle and fair pricing. I wouldn't go anywhere else. I went to several dealers but Diablo Subaru was by far the easiest to deal with. Less hassle and fair pricing. I wouldn't go anywhere else. More

Great Purchase Experience Worked with Yoni who diligently tracked down a Crosstrek for me. Overall great experience and I left a very happy customer on pick-up day. Highly rec Worked with Yoni who diligently tracked down a Crosstrek for me. Overall great experience and I left a very happy customer on pick-up day. Highly recommend. More

Service Department Very accomadating and will in to listen to concerns. Under construction right now but working well with what they have. Positive experience whenever Very accomadating and will in to listen to concerns. Under construction right now but working well with what they have. Positive experience whenever I take the car in for service. More

Terrific so far I have seldom seen a dealer service department with more helpful, friendly staff. I can't single anyone out because everyone was so nice, helpful, an I have seldom seen a dealer service department with more helpful, friendly staff. I can't single anyone out because everyone was so nice, helpful, and downright cheerful--there was a vibe about the place that said the employees were treated nicely, which translates to excellent customer service. Thank you Diablo Subaru! More