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Diablo Subaru of Walnut Creek

Walnut Creek, CA

4.0
600 Reviews

2646 N Main St

Walnut Creek, CA

94597

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Showing 600 reviews

January 17, 2024

Ashur was great help via email. Unfortunately, he was busy with another customer when I got there. He had Ladd ready and waiting though with the Solterra. Great service, very inform More

by jakotarivas
Recommend Dealer
Yes
Employees Worked With
Ashur, Ladd
Jan 17, 2024 -

Diablo Subaru of Walnut Creek responded

We're glad to know that our team, including Ashur and Ladd, provided you with great service during your visit at Diablo Subaru of Walnut Creek. We always aim for a no-pressure environment while helping our customers. Thanks for the positive feedback!

December 05, 2023

They communicate. clearly and efficiently. Everyone is very helpfuil. Prompt service and very complete service. More

by whcarstens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Dec 06, 2023 -

Diablo Subaru of Walnut Creek responded

Thanks for the feedback, whcarstens! We're glad to know that you found our communication and service at Diablo Subaru of Walnut Creek efficient and helpful.

November 17, 2023

We brought in our Subaru for a couple of recall updates and a scheduled maintenance. They performed all the work within a few hours and returned it to us washed and ready to go. They provide efficient an More

by Sue1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Nov 20, 2023 -

Diablo Subaru of Walnut Creek responded

We're glad to know that you had a positive experience with our service team at Diablo Subaru of Walnut Creek. We always aim for efficiency and courtesy in all we do! Thanks for your support, and happy driving!

November 03, 2023

Very thorough, efficient, and detail-oriented in the sales process, while making sure we understood everything. Good additional orientation service to the car and the dealership's Parts and Service depa More

by bobble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel (sales), Pedro (extra explanations), and the finance guy.
Nov 03, 2023 -

bobble responded

Everyone did a very good job!

Nov 06, 2023 -

Diablo Subaru of Walnut Creek responded

Thank you for your kind words! Our team is always happy to serve you. We will see you again next time.

August 22, 2023

Awesome experience in purchasing my new Subaru Forester, Wilderness Edition. I found EXACTLY what I wanted at this dealership. Entire staff was helpful and very experienced. Excellent. Five Stars ⭐️ ! More

by evelin.riley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle DelRio, , Dave Ingland
Aug 22, 2023 -

Diablo Subaru of Walnut Creek responded

Congrats on your Forester, Evelin! We're thrilled to hear you enjoyed the experience at Diablo Subaru of Walnut Creek and hope to see you again in the future. Safe travels and take care!

June 25, 2023

This isn't only the worst dealership in CA, it's the worst business. I purchased a used car there and it took me two weeks of constant phone calls and emails to get anyone to respond. They had left the More

by Huskywolves79
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kasey
Jun 27, 2023 -

Diablo Subaru of Walnut Creek responded

Hi Josh, I’m very sorry about the difficulties you’ve experienced trying to get ahold of us. Please reach out to me directly so I can work with you to address your concerns, thanks. Eric Truong Sales Manager erictruong@lithia.com

June 20, 2023

Four visits 1st Just needed a “soft ware update” 2nd That’s just “the way it is” 3rd Visit ordered a $800 part, waited two weeks for part to arrive. Did not fix the problem. 4th Visit to serv More

by Frank Remley
Service Time
Recommend Dealer
No
Employees Worked With
Dave Ingland
Jun 20, 2023 -

Diablo Subaru of Walnut Creek responded

Hi Frank, I apologize for how long it took to diagnose and resolve the issue. We strive to make this process as quick and easy as possible, however, this is not always the case. If you need anything else or would like to discuss your experience further, please feel free to contact me below, thanks. Johnny Epperson Parts and Service Director 925-937-6902 johnnyepperson@lithia.com

June 04, 2023

I don't know why I received this rating questions I bought this SUV in September 2018 the problem is break down on this Forrester SUV after only 26,000 miles and the cost Subaru me to pay. I have spoke More

by bmmwills
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't know who Dave is, Dave Ingland
Jun 05, 2023 -

Diablo Subaru of Walnut Creek responded

We apologize for the error in receiving this request for review and hope the issues with your Forester were resolved. Feel free to reach out to us any time.

Jun 07, 2023 -

bmmwills responded

The car problem I have with the Forester has not been resolved

April 25, 2023

I had my car serviced at my home. Great service and so convenient. On time and done very professionally. Oil change, tire rotation and fluid checks. All done and no clean up as More

by aj-cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefan Goins
Apr 25, 2023 -

Diablo Subaru of Walnut Creek responded

We're so happy to hear that! Thanks for taking the time to let us know your at-home service went well. Safe travels from Diablo Subaru!

March 13, 2023

Parts department made me wait four months and never called when I went in for service IT cut my bumper for a hitch backwards had to wait another day. They didn’t end up doing the service on the same da More

by Drue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard was only good one
Mar 13, 2023 -

Diablo Subaru of Walnut Creek responded

Please know that your feedback is very important to us, Drue. We pride ourselves on providing excellent customer satisfaction to our customers. Please contact me at a time that works best for you to discuss this in greater detail. I look forward to speaking with you. Thank you, Johnny Epperson Service Manager Johnnyepperson@lithia.com