Diablo Subaru of Walnut Creek

New Car Purchase Dave helped us with the purchase of our new Outback. He made the process painless and easy. We haven't been on the car market for 17 years. We let hi Dave helped us with the purchase of our new Outback. He made the process painless and easy. We haven't been on the car market for 17 years. We let him know what we were looking for and why. He really listened. During the test drive he explained all the new features and how they worked. After the purchase was finished, he didn't just hand us the keys. He spent at least another 45 minutes with us going over this car and the features so thoroughly that we were completely comfortable with the car before leaving the dealership. (He also programmed our garage remote!) More

Diagnostic check I was kept informed of progress of diagnosing what was wrong with my Subaru Forester and why it was running erractically. Very courteous and efficie I was kept informed of progress of diagnosing what was wrong with my Subaru Forester and why it was running erractically. Very courteous and efficient. More

Efficient professional service You might consider constructing a more secure night drop box. We literally could easily pick up the whole box and remove it from the premises if w You might consider constructing a more secure night drop box. We literally could easily pick up the whole box and remove it from the premises if we were so inclined. Otherwise, we were quite pleased with the service. More

Customere satisfaction was their highest priority Went the "extra mile" to insure our satisfaction. Vehicle had some issues that needed to be corrected. Final product was excellent. Our salesperson Went the "extra mile" to insure our satisfaction. Vehicle had some issues that needed to be corrected. Final product was excellent. Our salesperson was very knowledgeable, honest, and pleasant. More

Very happy with my purchasing experience. I ordered a specifically optioned 2018 Subaru Legacy with a list of particular requirements. Tim Haley made the whole process effortless and everythin I ordered a specifically optioned 2018 Subaru Legacy with a list of particular requirements. Tim Haley made the whole process effortless and everything was exactly as promised. This was the best car-buying experience I've ever had. The communication was outstanding. More

Easy and No Hassles I haven't bought a car "in stock" since 1979, prefer to order the perfect car. Diablo Subaru found the almost perfect car in a day, didn't play games I haven't bought a car "in stock" since 1979, prefer to order the perfect car. Diablo Subaru found the almost perfect car in a day, didn't play games with the pricing after the car was on their lot, and delivered with no hassles. More

Took awhile but we got it done My drive home was pleasant. There haven't been any problems yet. I'll let you know if I need assistance. Daniel Moore Purchased 2004 Lexus GX 470 My drive home was pleasant. There haven't been any problems yet. I'll let you know if I need assistance. Daniel Moore Purchased 2004 Lexus GX 470 More

Permaplate appointment I arrived at 9 for my appointment and, thought the service parking area is very full and a bit of a jigsaw getting in and out, I was being taken care I arrived at 9 for my appointment and, thought the service parking area is very full and a bit of a jigsaw getting in and out, I was being taken care of immediately. The paperwork only took a few minutes, mostly to get a loaner car lined up, and I was back out the door in an Outback within about 15 minutes. I called later in the day and unfortunately had to wait on hold for quite a while but eventually all was good, and I picked up the car at 4:30 and again, only took 10 minutes to turn around with my Crosstrek. The Permaplate service looks amazing - like the day I drove it off the lot, only even shinier and the guarantee is that, if anything gets spilled in the car, they get it out as part of the service, With kids, that is a great bonus. More

I enjoy working with Subaru! I was having problems with my Subaru Hybrid Crosstrek, which was diagnosed as problems with the hybrid battery and the other battery. Even though I w I was having problems with my Subaru Hybrid Crosstrek, which was diagnosed as problems with the hybrid battery and the other battery. Even though I was just out of warranty, both were replaced at no charge. Staff are courteous and they tried to make sure I was not inconvenienced with having my car at the service center for a week. (We have just the one vehicle). Would definitely recommend. I have now bought a new Subaru. More

Very professional and knowledgeable. Matthew was excellent. As stated, the service was excellent including returning car on time and Matthew explained all that was done in clear detail. Washed the car also. As stated, the service was excellent including returning car on time and Matthew explained all that was done in clear detail. Washed the car also. More