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Diablo Subaru of Walnut Creek

Walnut Creek, CA

4.0
600 Reviews

2646 N Main St

Walnut Creek, CA

94597

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Showing 600 reviews

June 18, 2024

Great service. Car returned in pristine condition. Did take longer than predicted due to many customers. More

by Lunwil88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Jun 18, 2024 -

Diablo Subaru of Walnut Creek responded

Lunwil88, thanks for your patience and understanding! We're glad to hear you were happy with the service at Diablo Subaru of Walnut Creek. Safe driving!

May 30, 2024

These guys were very honest, informative, and they listened to my questions carefully. They were able to fit the type of vehicle I needed based on my user requirements. More

by sam_begl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evard
May 31, 2024 -

Diablo Subaru of Walnut Creek responded

We're delighted to hear that our team at Diablo Subaru of Walnut Creek provided honest and informative service, fitting you with the perfect vehicle. Thanks for sharing your positive experience!

May 16, 2024

From the moment we walked into the showroom to the time we drove off with our new car, the process was seamless. Friendly staff made the time fly by! More

by Slcronin2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ladd, , Dave Ingland
May 16, 2024 -

Diablo Subaru of Walnut Creek responded

We're so glad to know that you had a seamless experience at Diablo Subaru of Walnut Creek! Our team always aims to provide friendly and efficient service. Enjoy your new car, and thanks for the review!

March 05, 2024

Our sales representative was not interested to help us at all from the beginning. After we purchased the car, he became nice and treated us as a person.We stayed in the store for almost 8 hours. More

by terryvry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ASHER
Mar 07, 2024 -

Diablo Subaru of Walnut Creek responded

Terry, I'm sorry to hear about your experience. We strive for excellent customer service from start to finish and it seems we fell short during your visit. Your feedback is important in helping us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please reach out directly. Chris Bongon - Sales Manager - christopherbongon@lithia.com

February 21, 2024

If you want to get talked down on by the financing department and get your calls ignored and sent to voice mail for weeks on end with no response this is the dealership to go to. 2 stars instead of More

by Harry B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dealership in general
Feb 27, 2024 -

Diablo Subaru of Walnut Creek responded

Harry, I'm sorry to read about your experience with our financing department. We aim for excellence in all areas of customer service and it's clear we've missed the mark here. Your feedback is valuable and will be used to improve future interactions. The parts and service team appreciate your kind words! If you'd like to discuss this further or have any other concerns, please reach out directly at the contact information below. Chris Bongon - Sales Manager - christopherbongon@lithia.com

February 14, 2024

Fast and efficient with good communications and accurate description of what would happen.... time taken was what was predicted More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Feb 15, 2024 -

Diablo Subaru of Walnut Creek responded

Frank, we're glad to know you found our service at Diablo Subaru of Walnut Creek fast and efficient. We always aim for clear communication with accurate predictions. Thanks for the review!

February 05, 2024

We purchased our Subaru Outback back in 2017. Since that time, we have had no problems with our vehicle. The service folks have always been very helpful, explained the service needed and took g More

by nanjokerst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Feb 06, 2024 -

Diablo Subaru of Walnut Creek responded

Thanks for sharing your positive experience with us, nanjokerst! We're glad to know that our team at Diablo Subaru of Walnut Creek has been helpful and reliable. Enjoy the ride in your Outback!

February 02, 2024

There was one little issue but overall I was very satisfied A big thank you for those people involved in my purchase. More

by Forester
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Feb 05, 2024 -

Diablo Subaru of Walnut Creek responded

Forester, we're glad to know you had a satisfying experience at Diablo Subaru of Walnut Creek. Thanks for your feedback and choosing us for your purchase!

February 01, 2024

Very helpful. Very friendly and easy to work way. I recommend this dealership to anyone wanting to purchase a new vehicle. More

by Gary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Feb 01, 2024 -

Diablo Subaru of Walnut Creek responded

Gary, we appreciate your recommendation and are glad to know you found our team at Diablo Subaru of Walnut Creek friendly and helpful. Enjoy your new vehicle!

January 28, 2024

BUYER BEWARE The most dishonest car dealership I have ever encountered. TL,DR: Don’t come here expecting to pay advertised prices. I came here ready to buy a used minivan in cash for the sticker pric More

by Sara.f
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Andrey
Jan 30, 2024 -

Diablo Subaru of Walnut Creek responded

Sara, I'm sorry to read about your experience. We aim for transparency and honesty in all our dealings, so it's concerning that you've felt otherwise. Your time is valuable, especially considering the circumstances you mentioned and we apologize if we fell short of expectations here. Please reach out directly as I'd like to discuss this further with you personally and see how best we can assist moving forward. Chris Bongon - Sales Manager - christopherbongon@lithia.com

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