Diablo Subaru of Walnut Creek

Good listeners, very accommodating and followed through with my concerns. Auto was ready on time and provided transport back to the dealership. with my concerns. Auto was ready on time and provided transport back to the dealership. More

My Service person was great called me a Lyft. Very happy with the service! Happy holidays Very happy with the service! Happy holidays More

I was very satisfied with the service of my car today! I really liked the video of my service. Everyone was very pleasant I really liked the video of my service. Everyone was very pleasant More

Awesome, timely, respectful service as stated in their pitch for keeping our car up to snuff... Thanks Diablo Subaru... CHA!! pitch for keeping our car up to snuff... Thanks Diablo Subaru... CHA!! More

We arrived via tow truck late in the day on a Saturday. Fortunately there was a very nice and very professional service person there who checked us in and gave us a loaner. Service was great, and I picke Fortunately there was a very nice and very professional service person there who checked us in and gave us a loaner. Service was great, and I picked up the car after the weekend. Diablo Subaru was great. But on the negative side, we discovered later that the battery in the car, which was a little over two years old, was too small. Diablo replaced it with a larger battery. This is a Subaru problem that should have been corrected with a recall. More

Mason explained what work would be done and after service described all results. The work was completed within his time estimate. described all results. The work was completed within his time estimate. More

Great experience! This dealership goes out of their way to give world class customer service! They provided Uber service to take me back to my home and then sent ano This dealership goes out of their way to give world class customer service! They provided Uber service to take me back to my home and then sent another uber to bring me back to pick up my car! My auto service was completed in a timely fashion! More

Everyone is polite and friendly. I especially loved working with Mason in the service department. He went far and above to do an excellent job. I would like to work with him every ti I especially loved working with Mason in the service department. He went far and above to do an excellent job. I would like to work with him every time I come in. Thank you, Carol mccarl More

Mason was extremely attentive and helpful, I make sure to book with him every time I come in! He’s hands down the best book with him every time I come in! He’s hands down the best More

It was easy to schedule a service appointment online. Reminder messages about the appointment were helpful, and so was the Lyft transportation provided. Updates about the car's status were sent frequentl Reminder messages about the appointment were helpful, and so was the Lyft transportation provided. Updates about the car's status were sent frequently, even with pictures of proposed repairs and a link for approval. When a repair took longer than expected because parts were not readily available, a loaner car was provided. The major maintenance checkpoint was quite expensive but they also found a nail in my tire and some brake issues, so I am grateful to have a safe and reliable vehicle now. A special shout out to Shyanne who was really great to work with. When my phone sent her an accidental text a few days after my service appointment saying "call me ASAP", she even called to make sure I was ok! Thank you. More