Diablo Subaru of Walnut Creek

Everyone was super nice and helpful. I love my new car! My sales rep Chris was great. He was very helpful from the time I walked in the door until I left with my new car. My sales rep Chris was great. He was very helpful from the time I walked in the door until I left with my new car. More

Wrong date to have recall of coils taken care of Thought apptmnt was on 4/16 at 7:30 am. Went in and was told apptmnt was on 4/14 at 7:30 (my fault). . Sales rep Chris put me on schedule and even tho Thought apptmnt was on 4/16 at 7:30 am. Went in and was told apptmnt was on 4/14 at 7:30 (my fault). . Sales rep Chris put me on schedule and even though he told me might be 4 hours it ended up being 2 and 1/2 hours. Thanks guys. More

Excellent service department .Basma went beyond normal to accommodate us thanks very much for your help and repairing our Subaru.We are very happy with the service. accommodate us thanks very much for your help and repairing our Subaru.We are very happy with the service. More

All at the dealership were great Had a small issue a few All at the dealership were great Had a small issue a few days later. but the team worked to make the deal right. Top notch experience. All at the dealership were great Had a small issue a few days later. but the team worked to make the deal right. Top notch experience. More

Chris Deker was Awesome Chris was friendly, personable, respectful and knows his cars. He helped me in finding my dream Subaru Forester. I would recomend Chris for all Subaru Chris was friendly, personable, respectful and knows his cars. He helped me in finding my dream Subaru Forester. I would recomend Chris for all Subaru buying needs. More

Sparse precautions for Covid-19 I brought my car in yesterday for an oil change. Had an appointment. When I went to check in not many workers were wearing gloves or masks. I decid I brought my car in yesterday for an oil change. Had an appointment. When I went to check in not many workers were wearing gloves or masks. I decided to take a walk and come back in an hour to get my car. They informed me it would be 1.5 hours for an oil change...seems a bit long, but surprisingly, they were busy. I came back and had to wait an additional 40 minutes in the waiting area. There was no indication that any of the chairs had been sanitized or any means to do it yourself. There were three of us waiting so it was easy social distance. When my car was finished the cashier was not wearing a mask or gloves and they man who pulled my car out had no protective wear on either. I had no idea if my car had been wiped down or not. Luckily, I had wipes in my car and did it myself. Maybe they were all angry because they had to work!! Not great! Hopefully, it improves as the virus gets more under control. I don't think this is going to happen for sometime so I would like it if they adopted better guidelines now. More

Didn't do service that was scheduled & then lied about it! I took my Forrester in for a confirmed 10 am appt on April 9, 2020, for a recall repair & oil change. Basma Khan said it would take 2 1/2 hr. When I I took my Forrester in for a confirmed 10 am appt on April 9, 2020, for a recall repair & oil change. Basma Khan said it would take 2 1/2 hr. When I checked 3 hrs later, she was out to lunch but I was told she would call me in 1/2 hr. No call. I checked again after an hour. She then told it would be another 1 1/2 hr. It took 6 1/4 hours for this service....and they didn't even change the oil!!! When I picked it up & asked if they had changed the oil, Basma said "Yes" it had. When I didn't see it on the invoice, I called to ask what was going on. She didn't return my call until after I called the service manager to complain. She said it wasn't scheduled although I had signed the authorization for it on arrival! I love my Subaru...but their service stinks! More

On time with no surprises. Kept me informed along the way. Great service. Getting an online appointment was simple. When I was a couple of minutes late they texted to be sure I remembered. way. Great service. Getting an online appointment was simple. When I was a couple of minutes late they texted to be sure I remembered. More

I have had 2 recall repairs done at this dealership. Both were good experiences. Good communication and service. Basma Khan was very helpful. Thank you. were good experiences. Good communication and service. Basma Khan was very helpful. Thank you. More

This is the only place I’ve taken this car to for service.if it wasn’t good, I wouldn’t have been back. the service people are friendly and accommodating service.if it wasn’t good, I wouldn’t have been back. the service people are friendly and accommodating More