Diablo Subaru of Walnut Creek

The service department has went through some changes (owner or staff, or both have changed). It used to be a place where I could trust the advisers (in mid 2019), but now it's different. I scheduled a (owner or staff, or both have changed). It used to be a place where I could trust the advisers (in mid 2019), but now it's different. I scheduled a visit for a regular service on the web site (with the list of services as per the owner's manual service schedule), but the adviser tried to up-sell me and included the "preventative" services (not listed in the owners manual by the car maker). Like AC system cleaning, wheels alignment, fuel system cleaning, engine crank cover cleaning and some others (for around $840-850). Despite the fact that I asked for a regular list if services for a specific mileage (which was around $130). Right next to me one old lady was scammed the same way (same services and same price). I understand, that it's a hard time for everyone, but it's not an excuse for up-selling customers. They also may be experiencing hard time right now. I will not be returning to this specific service department, since I lost my confidence in the advisers' honesty and quality of the services. More

The most pleasurable vehicle experience I've ever had. Chris Reker was informative and helpful. No pressure, no hassle. I would definitely recommend them for an internet purchase. Chris Reker was informative and helpful. No pressure, no hassle. I would definitely recommend them for an internet purchase. More

The service we received went beyond expectations. Very helpful and knowledgeable staff. Had the car ready for a test drive before my arrival, which I live 2 hours away. They were fast and to the point as helpful and knowledgeable staff. Had the car ready for a test drive before my arrival, which I live 2 hours away. They were fast and to the point as to what they could do as far as negotiating went. I will definitely keep them in mind for future purchases. More

Purchasing experience. The buying process was smooth from beginning to end. Very professional. Excellent test drive. Price was good and we were not badgered to add options. The buying process was smooth from beginning to end. Very professional. Excellent test drive. Price was good and we were not badgered to add options. More

Chris Lara was super helpful and friendly. He got back to me right away when my car was ready. Answered all my questions. He is great at providing excellent customer service me right away when my car was ready. Answered all my questions. He is great at providing excellent customer service More

The dealership was clean and very easy to deal with. Not like years ago when the salespeople attacked like a pack of wolves. Our salesman Yoni was great to work with as was John the Financial Man. like years ago when the salespeople attacked like a pack of wolves. Our salesman Yoni was great to work with as was John the Financial Man. More

This last experience with Basma was great. The service provided included the pickup and delivery after the service was five star! Service advisor Basma and the two employees who picked up my vehicle, the provided included the pickup and delivery after the service was five star! Service advisor Basma and the two employees who picked up my vehicle, then returned my vehicle after the service was done were great! Thank You for offering that service, it was important to us. Every thing was handled by Basma via telephone. More

Excellent service experience.Especially happy with Excellent service experience. Especially happy with service representative. From drop off to pickup. Everything explained and done without problems. Excellent service experience. Especially happy with service representative. From drop off to pickup. Everything explained and done without problems. That’s all I have to say. Tks More

A good experience with Manuel Valdivia Start to finish, a very good experience. I was met in the parking lot and turned over to Manuel Valdivia whose pleasant, professional and efficient m Start to finish, a very good experience. I was met in the parking lot and turned over to Manuel Valdivia whose pleasant, professional and efficient manner was very reassuring. My '17 Forester needed airbag recall service and oil change; the work was completed on time and to my satisfaction. The fact that I was able tp get an appointment for the day after I called in was also a plus. More

Great fast service Excellent care by Chris Lara. Work was done fast and I was treated very well. What I thought were two problems turned out to be nothing. Excellent care by Chris Lara. Work was done fast and I was treated very well. What I thought were two problems turned out to be nothing. More