
Dewey Ford
Ankeny, IA
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Georgios was awesome - we loved working with him. He was very friendly and very knowledgeable and went to bat for us with regards to the price - even though it was still a little high. I want to make sure very friendly and very knowledgeable and went to bat for us with regards to the price - even though it was still a little high. I want to make sure that Georgios receives a high score. As for the overall experience, I felt a little pushed into the extended warranty and the Identity Theft policies. They were both already added into the financial paperwork (along with GAP Insurance)before each item was discussed. I did not like that experience nor did I like being pushed into it. We have since cancelled the extended warranty, did not get the GAP Insurance and found out later that you can not cancel the Identity Theft policy. I don't think any of the items were really explained to me and that the one policy could not be cancelled. What also soured this experience is that the radiator and transmission had to be replaced 2 days after we purchased the vehicle. My husband called Dewey Ford and basically told we were on our own - there was no 3 day cancellation of purchase and my husband didn't think they treated him very well. This was the 2nd car we had purchased from Dewey - I don't know that we would go back because of the financing and the way my husband was treated after the purchase. Luckily, the car was still under the factory warranty so it was fixed at no charge to us. We took it to a different dealer to have repaired as we weren't happy with Dewey Ford at that time. More
We have purchsed many cars over the years, and have dealt with many Des Moines area dealerships - NONE could compare to the service we received at Dewey Ford. Andrew began helping us over the internet and wa with many Des Moines area dealerships - NONE could compare to the service we received at Dewey Ford. Andrew began helping us over the internet and was prompt, honest and friendly. He did not try to push us past our budget or talk us into something that we were not sure about. When we arrived at the dealership, Andrew was helping another customer (he actually called to let us know that he would be busy when we arrived!), so Stefanie took over. She was very helpful. She listened to our needs and our wants and found us the perfect certified used vehicle. There was no price haggling, and none of the usual "sales banter" that we have had to deal with at other dealerships. The dealership understood our situation and even held our new car for 4 days until we could get our trade in to the dealership. When we arrived to sign all of the final papers, the staff was very friendly. Every single employee who walked through the room said hello, and most had something nice to say to our kids also! Jessica was there to help us learn about all of the different features in our new car, but our daughters were tired and grumnpy by that point, so we had to rush through the process. No fault of hers - she was great. :) Stefanie and Andrew will be our go to people in the future. We will never use another dealership. We got a great vehicle at the best price possible, and received out of this world customer service throughout the entire process. Thank you Dewey Ford! More
the people here at dewey where very friendly and the service has always been great. the add ons i requested where put on in a timely fashion and as promised.i love my new ford truck and look forward to service has always been great. the add ons i requested where put on in a timely fashion and as promised.i love my new ford truck and look forward to working with dewey ford for all my vehicle needs. thanks georgio More
To Whom it may concern, The customer service from To Whom it may concern, The customer service from the time of sale thru repairs made on the vehicle were excellence I will recommend Dewey Fo To Whom it may concern, The customer service from the time of sale thru repairs made on the vehicle were excellence I will recommend Dewey Ford Dealership to all my friends. Special Note:Demire Viso in Sales,Rusty in service and Rick the Service Manager these men went out of their way to ensure that I was completely satisfied. Thank Youi Dennis Miller More
Mike Kulla is the best car salesman I ever dealt with. He was knowledgeable, friendly and did everything in his power to find me exacly what I was looking for at a price I could afford. He was very patient w was knowledgeable, friendly and did everything in his power to find me exacly what I was looking for at a price I could afford. He was very patient with me and did not try to push me into a deal until I was ready. When I buy another Ford vehicle, Mike Kulla at Dewey Ford will be the first choice for me, the whole staff was friendly, helpful and very professional. Searching for the right car has never been one of my favorite experiences, but this was actually enjoyable--Thanks Mike! More
We walked in not knowing if we would really buy the car we liked, and we came away with a fantastic new-used car that was a great deal! Jacob was a really nice guy to work with, and there was no pressure o we liked, and we came away with a fantastic new-used car that was a great deal! Jacob was a really nice guy to work with, and there was no pressure or under-handed sales tactics. We wanted a good trade in offer (the price of the used vehicle was already lower than the Blue Book value!) and after some polite negotiation, we settled on a fair price. We got excellent financing, and the finance guy, customer care specialist, and sales consultant all stayed late to make sure we left with the car we wanted, at the price we wanted. More
Friendly salesperson, generous trade-in allowance, 0% financing - what's not to like? They let me take my time both browsing the available inventory and test-driving the car I liked. They also didn't tr financing - what's not to like? They let me take my time both browsing the available inventory and test-driving the car I liked. They also didn't try to high-pressure me into buying dealer-installed options or accessories. All in all, a good experience. More
After researching and determining the SUV's I was interested in I went to Kia, Hyundai, Nissan and Dewey Ford for a test drive. While every salesperson I talked to at each dealership was friendly on interested in I went to Kia, Hyundai, Nissan and Dewey Ford for a test drive. While every salesperson I talked to at each dealership was friendly one stood out above all of them...Chris at Dewey Ford. Chris was wonderful to work with and I would recommend him to anyone. More
This was the first time that I purchased a vehicle on my own-Ford Escape. All the employess especially Georgios Symeonidis made this experience very easy for me. My husband purchased a truck in the past yea own-Ford Escape. All the employess especially Georgios Symeonidis made this experience very easy for me. My husband purchased a truck in the past year and is very happy with Dewey Ford and highly recommends FORD to be your vehicle of choice. I love my Escape and "Thank you DEWEY"! More
We have had excellent service 2 1/2 years ago when we purchased our truck, so we came back when we wanted to trade for a new one yesterday. We were created right away and the sales man (Ron Pink)was frie purchased our truck, so we came back when we wanted to trade for a new one yesterday. We were created right away and the sales man (Ron Pink)was friendly. We ask to see if the dales man was still working here that helped us 2 1/2 years ago and Ron checked on the computer to see who that was since we could not remember his name, he called him over the intercom but it was his day of. So Ron helped us and showed us what was on the lot. We came to an conclusion and selected a Truck. To make a long story short, we made our deal and was just about to sign all the paper work, we had to wait for a few minutes in the show room and there we saw a beautiful RED TRUCK, it was a showpiece, I looked at my husband, I said what is the price on that ( he was standing by the sticker) he said about the same as the one we are about to buy. I said we got to get this TRUCK, we got Ron to come over and we told him that we changed our mind and we want this on. Now we know it was late in the day and we are all tired and we were exhausted but your sales man and Luke the man who did the finances were the best, they never lost there friendless. We will definitely come back and do business with you in the future and all our friends and acquaintances will here our story. Our best to Dewy Thank you Ron, Luke and Jessica PS Jessica is a wonderful young lady and she made it fun to learn about all the gadgets in this gorgeous new truck More