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Dewey Ford

Ankeny, IA

3.5
532 Reviews

3055 Southeast Delaware Avenue

Ankeny, IA

50021

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Showing 532 reviews

November 19, 2010

Georgios was awesome - we loved working with him. He was very friendly and very knowledgeable and went to bat for us with regards to the price - even though it was still a little high. I want to make sure More

by llrieks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Georgios Symeonidis; Michael Martin
Jun 24, 2011 -

Dewey Ford responded

Dewey Ford wrote on 11/26/2010 5:56:01 PM: First let us say we are profusely sorry that the Rieks were less than completely satisfied with their experience here at our dealership. We are sorry that we gave the perception of pressuring them to buy additional products. These products are offered to all of our customers complying to our mandated policy. The majority of our customers usually take advantage of these products to protect their investment. We have spoken with Mrs. Rieks and all cancellations and refunds have been implemented. The Identity Theft is not cancellable, that is correct, but we have refunded the price of this service. We also apologize for the misunderstanding with our service department as obviously we could have performed the necessary service under the factory warranty as well. It seems there was a miscommunication somewhere in the process. We hope this has answered all the concerns and we stand willing to answer any other concerns the Rieks may have. Thank you for letting us know about this situation. We work hard to keep all of our Customers Completely Satisfied. Thank You Again, Dan Boeetcher, General Manager -------------------------------------------------------------------------------- llrieks wrote on 11/29/2010 8:27:17 AM: I appreciated the phone call from Michael Martin and was very happy to learn that I will be receiving a refund for the Identity Theft. I do appreciate the message and the phone call. Thank you very much. --------------------------------------------------------------------------------

November 18, 2010

We have purchsed many cars over the years, and have dealt with many Des Moines area dealerships - NONE could compare to the service we received at Dewey Ford. Andrew began helping us over the internet and wa More

by mommy0707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Ballard, Andrew Parks
November 18, 2010

the people here at dewey where very friendly and the service has always been great. the add ons i requested where put on in a timely fashion and as promised.i love my new ford truck and look forward to More

by lumadue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
georgios symeonid
November 18, 2010

To Whom it may concern, The customer service from To Whom it may concern, The customer service from the time of sale thru repairs made on the vehicle were excellence I will recommend Dewey Fo More

by Coral03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demire Viso Sales, Rusty service, Rick service Manager, Scott customer service, Rusty Bogue
November 17, 2010

Mike Kulla is the best car salesman I ever dealt with. He was knowledgeable, friendly and did everything in his power to find me exacly what I was looking for at a price I could afford. He was very patient w More

by JLSCPA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
MIKE KULLA
November 16, 2010

We walked in not knowing if we would really buy the car we liked, and we came away with a fantastic new-used car that was a great deal! Jacob was a really nice guy to work with, and there was no pressure o More

by bbyers07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Madsen, Jessica Jarrell
November 15, 2010

Friendly salesperson, generous trade-in allowance, 0% financing - what's not to like? They let me take my time both browsing the available inventory and test-driving the car I liked. They also didn't tr More

by htolino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Petersen
November 15, 2010

After researching and determining the SUV's I was interested in I went to Kia, Hyundai, Nissan and Dewey Ford for a test drive. While every salesperson I talked to at each dealership was friendly on More

by kshill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leo
November 15, 2010

This was the first time that I purchased a vehicle on my own-Ford Escape. All the employess especially Georgios Symeonidis made this experience very easy for me. My husband purchased a truck in the past yea More

by lisalee1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgios Symeonidis
November 12, 2010

We have had excellent service 2 1/2 years ago when we purchased our truck, so we came back when we wanted to trade for a new one yesterday. We were created right away and the sales man (Ron Pink)was frie More

by handersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Pink, Luke,Jessica Jarrell, Ronald Pink
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