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Dewey Ford

Ankeny, IA

3.5
532 Reviews

3055 Southeast Delaware Avenue

Ankeny, IA

50021

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Showing 532 reviews

February 17, 2011

I originally went into Dewey Ford to have extra keys made for a used vehicle I was not happy with that I had purchased the week before. I want to Thank Scott Fluegel for the excellent service he provided. He More

by possumhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fluegel
February 12, 2011

We told Kevin what we were looking for and he got back to us in a day to let us know that what we were looking for 'came in on the truck that day'. When we arrived the next morning the truck was washed, gas More

by dwighttomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin gascon, Kevin Gascon
February 07, 2011

We purchased a 2011 Fusion. This was our first new car purchase from Dewey Ford. We have purchased other vehicles from various dealerships in central Iowa but none comes close to the excellent treatment More

by ptnelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Battani, Harley Deems, Patrick Hanson , Harley Deems
February 04, 2011

This was my 3rd purchase from Dewey, and it certainly won't be the last. From the time we walked through the door until I left with my new 2011 Escape, I knew I had made the right choice of brand (the no More

by Gramma Judi
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Mike Downer
February 02, 2011

When I initially purchased my vehicle from Dewey it was a "feel good" sale. I was happy with the price of the vehicle I purchased and they gave me what I wanted on my trade in. Not much negotiation was neede More

by willym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Busines Manager
Jun 24, 2011 -

Dewey Ford responded

Dewey Ford wrote on 2/3/2011 11:43:50 AM: We do apologize that the customer has these concerns. If we had a little more information we could research what transpired and see if we can correct these concerns. We have no information to even look into who was involved or when this happened. We would love to hear from the customer. Dan Boettcher General Manager -------------------------------------------------------------------------------- Dewey Ford wrote on 2/10/2011 10:46:32 AM: Have not heard back from this customer tobe able to resolve his problem. --------------------------------------------------------------------------------

January 31, 2011

I had bought with Patrick once before and told him that when I needed another vehicle, I would be back, and I was. He was so nice and easy to work with. I recommend that if you head to Dewey in Ankeny, a More

by bmiller1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Grady
January 23, 2011

This was my first visit to Dewey Ford and my overall experience was very good! Steve Sexton was extremely friendly and helpful from the first time I met him but yet I didn't feel "pressured" into makin More

by mkleihauer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sexton, Jeff Battani, Steve Sexton
January 23, 2011

Bought used 2008 Malibu, when I called less than a week later to let them know there was a pop in the front end I would like them to check out they told me too bad, car was sold as is. Also car was delive More

by jtiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Evans, Gregg Evans
Jun 24, 2011 -

Dewey Ford responded

Dewey Ford wrote on 1/25/2011 1:53:56 PM: We called the customer and left a message to call us back to set up a convenient time to diagnose the problem and to get a free tank of gas for her. We profusely apologize that she has these concerns. The car was discounted considerably with Ms. Tiffany's knowledge to meet Ms. Tiffany's requirements, but we will certainly look at these issues for her. Dan Boettcher General Manager Dewey Automotive Group -------------------------------------------------------------------------------- jtiffany wrote on 1/25/2011 6:02:24 PM: The car was discounted, but a little concern for my safety should be your first priority, and the tank of gas is a given. I bought an old beater truck to push snow with for 1000 dollars, and the guy gave me back 40.00 of it to put gas in it. -------------------------------------------------------------------------------- Dewey Ford wrote on 2/2/2011 5:42:10 PM: We have recently been in contact with Ms. Tiffany. She brought her vehicle in to have it diagnosed and got a tank of gas. We have ordered a part to repair the concern and our service advisor will contact her when the part is in so the reapir canbe completed. Dan Boettcher General Manager Dewey Autmotive Group -------------------------------------------------------------------------------- jtiffany wrote on 2/2/2011 6:44:30 PM: This is correct, and if this part fixes my car I will be absolutely happy!!!! Only wish I could have resolved this issue without going through dealerrater.com, glad I rememberred I had the card in my sale papers or it would have never gotten fixed. -------------------------------------------------------------------------------- Dewey Ford wrote on 2/3/2011 10:48:18 AM: We also hope this fixes Ms. Tiffany's concern. We do apologise again that it had to escalate this far. If I our my Customer Relations Manager had been informed of this sooner, we might have been able to address the concern before. I have spoken with my managers to let thme know we should take care of these concerns in a more timely matter. Dan Boettcher General Manager Dewey Automotive Group --------------------------------------------------------------------------------

January 19, 2011

We have been seeing Jake S for quite a few years and didn't know what we would do once he retired. We met Patrick and he was a great salesman and look forward to using him in the future! He helped us More

by morts01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Grady
January 18, 2011

Very impressed with Dewey, buying experience was extremely smooth and everyone was fantastic. Got a great price, ended up adding more things than originally planned (warranty, aftermarket, etc) bec More

by matt_zeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sexton, Doug McGrew, Luke Rietz, Steve Sexton
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