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Dewey Ford

Ankeny, IA

3.7
529 Reviews

3055 Southeast Delaware Avenue

Ankeny, IA

50021

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Showing 529 reviews

June 06, 2011

We've bought multiple vehicles from Zach and this dealership. Every time, we've had excellent service from sales, financing, and after market products (example bed liner, truck brakes). Everyone is More

by parkerlc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Battani
June 03, 2011

We give this dealer/sales person the review we have because he balanced on the line between being a nice, friendly person and providing the service we needed to buy a car. If the car we looked at had g More

by Mark Clipsham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fluegel
June 03, 2011

This was the WORST experience we have ever had trading cars. We love our van. The sales guy was ok, however, we spent a large amount of money on a van,and had to fill it up after we bought it to the tune More

by Normelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie
Jun 24, 2011 -

Dewey Ford responded

Dewey Ford wrote on 6/15/2011 12:42:27 PM: My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We have spoken with the F&I manager involved and he has spoken with the customer and was not aware when speaking with the customer that there was a concern. We would most definitely like to resolve this concern. I do apologize that is has been allowed to continue. If you would call or email our customer relations manager we would address this concern in a more timely manner. Please contact Tressa at tshoop@deweyford.com or 515-289-4943. Thanks You Dan Boettcher --------------------------------------------------------------------------------

June 02, 2011

I received a recall notice for the airbag on my 2004 Ford F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never don More

by james25
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kent Kisling
Jun 16, 2011 -

Dewey Ford responded

Dewey Ford wrote on 6/13/2011 10:26:11 AM: My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We have tried, with out success to contact this person. If this person would, please call me, Dan Boettcher, General Manager so that we could resolve his issue, I am sure that we can come to an amiably solution. Thank You Dan Boettcher. --------------------------------------------------------------------------------

Jun 16, 2011 -

Dewey Ford responded

Dewey Ford wrote on 6/15/2011 12:37:09 PM: We have checked Ford Customer Care and do not see any communication from this customer. We would definitely email or give him a call if we had the information to do so. Please advise.

May 28, 2011

Very accomodating, friendly, knowledgeble,and fair. Great selection! A class operation in all respects. I'll be back!!I've had a very similar SUV in the past and I had very good luck so I expect the same ou More

by jksjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Ron, Alii, et al.
May 28, 2011

I gave the above ratings because I felt it was a very good experience, what would be expected. The negotiation on price is always the most difficult. You never know what the the true best price really More

by gotschm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sexton, Ashley, Steve Sexton
May 27, 2011

Donald was very knowledgeable and had a great personality. He was honest and made the process as painless as possible when buying a new car. The dealership had an excellent selection and we are e More

by woodsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Avant
May 25, 2011

Dewey dealership treated my wife and I very well. The staff at Dewey were very helpful in directing us into the truck that we wanted to find more information on. They were helpful without being pushy... More

by tjfbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James L Page
May 25, 2011

Dewey Ford was one of 9 dealer visits of various vehicles to match my needs. Steve and Harley were referred to me and my wife at this location. All benefits and features were covered in detail with sufficien More

by dfedosa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sexton & Harly Deens, Harley Deems, Steve Sexton
May 24, 2011

I had a great experience at Dewey working with Scott and Harley. Scott even remembered me from a week prior when I had casually stopped in. Scott was very friendly and flexible when finding a car that would More

by snielsen20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fluegel and Harley, Harley Deems
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