Dewey Ford
Ankeny, IA
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We've bought multiple vehicles from Zach and this dealership. Every time, we've had excellent service from sales, financing, and after market products (example bed liner, truck brakes). Everyone is dealership. Every time, we've had excellent service from sales, financing, and after market products (example bed liner, truck brakes). Everyone is very professional and friendly. The prices are great, and they always look for the best deal with rebates that are applicable also. The choice of vehicles to choose from is also second to NONE in central Iowa. More
We give this dealer/sales person the review we have because he balanced on the line between being a nice, friendly person and providing the service we needed to buy a car. If the car we looked at had g because he balanced on the line between being a nice, friendly person and providing the service we needed to buy a car. If the car we looked at had gotten better gas mileage we would have bought it. He respected our wishes for price and features and didn't waste our time with things we didn't want but that they wanted to sell. He was willing to work with us price and didn't use car sales gimmicks. We will recommend him to people we know are looking for vehicles. More
This was the WORST experience we have ever had trading cars. We love our van. The sales guy was ok, however, we spent a large amount of money on a van,and had to fill it up after we bought it to the tune cars. We love our van. The sales guy was ok, however, we spent a large amount of money on a van,and had to fill it up after we bought it to the tune of 75.00. They said they only give 7 gallons for a used car. We should have went running then. We did not finance through them, we had our own bank doing this. The finanace guy was unprofessional. The next day our bank called him with questions, he spoke down to her and questioned if she knew her job. She asked to speak with his supervisior, he hung up on her and would no longer speak to her. She then called the general Manager,and he assured her he would look into this and get back to her, WHICH HE NEVER DID.We then left numerous messages for General Manager to call us back on his work phone and cell phone and HE NEVER CALLED US BACK. I then had to return to speak to finance guy, he was too busy watching a movie on his DVD player to stop and speak to me. We are a large family and buy cars often and have had wonderful experience with different dealers, we have written many letters of thanks to them. This was the most unprofessional, degrading, belittling experience we have ever had. So if you want to be treated this way, go ahead and go there. If you work hard for your money and expect to be treated well, then dont. More
I received a recall notice for the airbag on my 2004 Ford F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never don F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never done business with Dewey simply because I have heard negative things about them from others in town. Nonetheless, I scheduled the appointment and included a service request for an oil change and tune up at the same time. Upon my arrival, I was greeted by the Assistant Service Manager, Matt Karnatz, who began the check-in process. Matt and I discussed the factory recall and then began discussing the tune up, at which time Matt advised me that he anticipated the tune up costing around the $400 range but that if one of his service techs broke a spark plug while trying to remove it, that it would cost an additional $100 per spark plug for the service. I expressed to Matt that I felt that was excessive, especially if it was his team that broke the plug. Matt advised me that it is what it is and if I didn't like it then I could just take my truck. I told Matt that I will have the tune up performed somewhere else but that I still wanted the factory recall service. I then told Matt that this is exactly why I haven't used Dewey for service or purchased a vehicle from them, because of all the negative things I've heard around town about them. Matt then said, "Well I don't have to do the factory recall either, so you can just take your truck and go then", to which I responded, "yes you will". Matt then said, "No, I won't, I'm not doing the recall service either so just take your truck and go". At this point I asked Matt to get his Manager to which he responded, "I am the manager". I then said, "okay, well you have a manager too so I want to speak to that person." Matt then said, "Well, he isn't here yet". So I responded that I will wait inside for him to get there, and that I would be blogging about my experience as I wait. I went inside to wait when I was soon approached by Kent Kisling, Service Director. Kent and I walked back into the service check in area and discussed the above conversations. Kent immediately advised me, "Matt is correct. You said that you are going to blog about us so I am refusing to provide service to you, so get in your truck and go". More
Very accomodating, friendly, knowledgeble,and fair. Great selection! A class operation in all respects. I'll be back!!I've had a very similar SUV in the past and I had very good luck so I expect the same ou selection! A class operation in all respects. I'll be back!!I've had a very similar SUV in the past and I had very good luck so I expect the same outcome. Salesman Ron Pink was (is) topnotch and I look forward to a good relationship in future More
I gave the above ratings because I felt it was a very good experience, what would be expected. The negotiation on price is always the most difficult. You never know what the the true best price really good experience, what would be expected. The negotiation on price is always the most difficult. You never know what the the true best price really is. I wish people were more up front on exactly what is fair. More
Donald was very knowledgeable and had a great personality. He was honest and made the process as painless as possible when buying a new car. The dealership had an excellent selection and we are e personality. He was honest and made the process as painless as possible when buying a new car. The dealership had an excellent selection and we are extremely happy with our new Escape! We were not Ford people before but Dewey for made us believers! More
Dewey dealership treated my wife and I very well. The staff at Dewey were very helpful in directing us into the truck that we wanted to find more information on. They were helpful without being pushy... staff at Dewey were very helpful in directing us into the truck that we wanted to find more information on. They were helpful without being pushy... We required extra time in order to complete the sale and everyone was very patient in allowing us the time we needed. More
Dewey Ford was one of 9 dealer visits of various vehicles to match my needs. Steve and Harley were referred to me and my wife at this location. All benefits and features were covered in detail with sufficien to match my needs. Steve and Harley were referred to me and my wife at this location. All benefits and features were covered in detail with sufficient questions as to anything missing to meet our needs. A test drive and a an offer was prepared. The dealership was busy with several customers in onthat Saturday afternoon, but the service of the total team was great in any event. My wife and I discussed before departure and re-entered to finalize the purchase that same day. More
I had a great experience at Dewey working with Scott and Harley. Scott even remembered me from a week prior when I had casually stopped in. Scott was very friendly and flexible when finding a car that would Harley. Scott even remembered me from a week prior when I had casually stopped in. Scott was very friendly and flexible when finding a car that would work for me. Harley helped a great deal with making financing possible for me to get the car within my budget. As a first time car buyer, I really appreciated their patience and the time they took making sure I was buying a car I was comfortable with. I have nothing but great things to say about the entire experience! More