Dewey Ford

Brett made me feel comfortable and answered all my Brett made me feel comfortable and answered all my questions. I did not feel rushed or pressured and he gave me time to make a final decision. Bret Brett made me feel comfortable and answered all my questions. I did not feel rushed or pressured and he gave me time to make a final decision. Brett sent me home with the vehicle for a couple hours which helped me feel more comfortable with my final decision. More

I had some aftermarket window flares installed and they I had some aftermarket window flares installed and they had problems with the window sensors . They let me use a rental car to do some running arroun I had some aftermarket window flares installed and they had problems with the window sensors . They let me use a rental car to do some running arround while they resolved the issue to my complete satisfaction at no cost to me.This what customer service is all about. All of my dealings wwith Dewy Ford have been positive from the day I bought my truck. Jennifer and Rich are great ambassadors for your company To quote Arnold Ill Be Boock ! Tony Walstrom More

Went there with a trade and found vehicle I wanted to purchase.After spending 6+ hours there I was asked several questions(to prove who I am)that had absolutely nothing to do with my life!I could not acc purchase.After spending 6+ hours there I was asked several questions(to prove who I am)that had absolutely nothing to do with my life!I could not accuratly answer their up in the air qustions they basically called me a liar and I ended up driving home the same car I drove ther with.......xx!!! "STAY AWAY" from the DEWEY JOKERS!!! I've got better treatment from JD BUYRIDER and thats not saying much!! More

I came to Dewey Ford to look at a Chrysler 300 I saw on their website. Ben Praska saw me looking and talked me into a test drive. I took one, and had a nice drive and a nice chat. Ben worked with me in pri their website. Ben Praska saw me looking and talked me into a test drive. I took one, and had a nice drive and a nice chat. Ben worked with me in price, and started the ball rolling with a loan. From here it went down hill. I asked that only my bank be contacted for a loan, Ben said okay and got it started. After the required undercoating and paint pitch, I was transfered to Stephanie Alber for the rest of the transaction. Stephanie told me my bank had declined my request, but another was willing. Although I was surprised my request of my bank only was ignored, I said nothing. Stephanie walked me through the options for extra protection and I agreed to some. A mountain of paperwork later, I drove off in my new car. When I got home I realized I had borrowed too much. I called and Stephanie talked me through my concerns, and we cancelled the extra coverage. I then looked through my papers and could not find the motor vehicle purchase agreement. The only papers I had showed different sales prices. Still a bit sticker shocked, I came back in the next day with a family member to talk things over. I'm afraid things got a little testy. Stephanie was under the impression that I believed I had been taken, some kind of fraud had happened. This is not true, I just can't add that well and brought a family member who worked for dealer finance with my bank. We talked about the new price after the cancellations and there were some points that started to click now. Without the motor vehicle purchase agreement, the numbers were still fuzzy to me. She printed a voided copy of the agreement with new numbers for me, to see it line by line. My family member pushed for several things in writting about the cancellation of services and asked for a photocopy of the signed motor vehicle purchase agreement and the deal jacket. At this point Stephanie may have been offended and began to defend herself and Dewey. The deal jacket was filed in a locked room, and being Saturday, the individuals with the key were off. The motor vehicle purchase agreement was in the jacket. Stephanie repeated several times that I had the original and just lost it. It was my turn to be offended. A photocopy would be made and mailed. I asked if I could just pick it up Monday and Stephanie agreed. We left and I was a bit clearer on price, but now upset about missing paperwork. Ben saw us leaving and stopped us. Ben asked about the car and myself. Ben's actions and caring, mellowed me out. Monday I came in and Stephanie had the day off. Angry and frustrated, Ben pops around the corner. The only reason Dewey is getting this review is Ben. It's not fair to him otherwise. A few weeks out from all that, I love the car. I'm clear on the price. I still do not have the missing paperwork and I get loan rejection letters from banks all over the country. I'm worried about my credit with all the hits for a loan. I'll have my car service done elsewhere. Cons: Missing paperwork, my request for the source of the loan ignored, credit may be damaged. Pros: Ben Praska. More

Randy spent most of the day with us. He knew how much we had to spend and he worked very hard to meet that price. He was friendly and polite. It was not an easy sale. Randy never lost his patience. I wou had to spend and he worked very hard to meet that price. He was friendly and polite. It was not an easy sale. Randy never lost his patience. I would recomend him to any one. Thank you Dewey Ford and Randy Hatch. More

Andrew was the perfect Salesman for me to work with, he was polite, courteous, kept me informed as to what was going on during the financing. Answered all my questions and did not pressure me into buying a was polite, courteous, kept me informed as to what was going on during the financing. Answered all my questions and did not pressure me into buying at all. It was the most satisfying buying experience I have ever had. And I will tell everyone that I know that is looking to buy a vehicle to head on over to Dewey Ford and ask for Andrew! More

We had a wonderful experience with Dewey Ford. Everyone was very friendly and helpful. We never felt pressured throughout the process and would highly recommend this dealership. I will buy my next vehi was very friendly and helpful. We never felt pressured throughout the process and would highly recommend this dealership. I will buy my next vehicle here. More

My husband had just purchased a new Ford F150 pkup and I was thinking about a car. I had never had a Ford vehicle previously as my car. Andrew Parks was a pleasure to deal with on the truck and we thought w was thinking about a car. I had never had a Ford vehicle previously as my car. Andrew Parks was a pleasure to deal with on the truck and we thought we would look at what Dewey had to offer. I had two previous "bad" experiences with car salesmen and Andrew was very nice, excellent to deal with. We felt like they genuinely cared about our business and our satisfaction with our purchase. More

I bought a used vehicle from Dewey Ford. This vehicle has had nothing but problems since we bought it. I have had this vehicle in service over 12 times, and have had it just a year. Three of the times has had nothing but problems since we bought it. I have had this vehicle in service over 12 times, and have had it just a year. Three of the times I have had this vehicle in it was the same transmission problem. Good thing I bought an extended warranty, to make the vehicle cost more then a new one, or else I wouldn't have been able to fix it. I didn't trade any vehicles, and ended up paying over 30,000 for this vehicle that has spent most of it's time at the shop. In my business if I sold something like this, I would have to give the customers money back. I bought a 2007 GMC Acadia with 51000 miles. It now has 55,000 miles and is currently on the shop. This is the worst car buying experience I have ever had. More

This message is for Dewey Ford of Ankeny, Iowa. I worked with salesman Brian Lenz, and I have no problem saying I had the best sales experience - ever when buying and automobile. I let Brian know what I wa with salesman Brian Lenz, and I have no problem saying I had the best sales experience - ever when buying and automobile. I let Brian know what I wanted and what worked for me, and Brian did the rest, he found exactly what I was looking for and the price was right!! Brian handled EVERYTHING from beginning to end with the fullest of professionalism and with promptness. I cannot say enough about Brian, and Sean in Finance, and the whole Dewey team!! I work a lot of hours and essentially let Brian know what I wanted and the price I was looking for and he did the rest!! I will always go back to Brian and Dewey Ford, and will refer my friends and family as well, as this was the most positive experience I have had in dealing with a vehicle purchase!! Thank you again Brian Lenz and Dewey Ford!! Darin K. More