Dewey Ford

I was suprised at how easy they made buying a new car. This was my first new car and I'm 45 years old.Zach found me a loan even though my credit isn't great and a payment I could afford. Ron was able to f This was my first new car and I'm 45 years old.Zach found me a loan even though my credit isn't great and a payment I could afford. Ron was able to find me what I was looking for even though he didn't have one on the lot. More

I'd like to start this review with two caveats, first, we've actually bought a vehicle from Dewey Ford before (~5 years ago) so I felt comfortable visiting them again, and second, this review is not so mu we've actually bought a vehicle from Dewey Ford before (~5 years ago) so I felt comfortable visiting them again, and second, this review is not so much a negative review for our salesperson Kyle Brown, as it is for the sales manager we dealth with the night we visited, Todd Prall. Kyle was very helpful and seemed willing to work with us. I was interested in a 2009 Ford Flex and had done my research on price and sales. We stopped in to look at a specific vehicle and with a specific price in mind (after doing comparables shopping online). After meeting Kyle and conducting a vehicle inspection and test drive, we sat down to talk numbers, and I presented Kyle with the comparables I had found. Kyle said he'd like to work with us to help us match some deals we found online and we were encouraged by this. I had VIN numbers for him to look up for the comparables I brought in. He then introduced us to his sales manager Todd Prall and Todd said he'd go look at the numbers. A while later, Kyle returned and he pointed out a few differences between the vehicle we were looking at and the comparable I was bargaining against. I understood the differences and asked him what he could do for us. He went back to talk with Todd and after another long while later, both returned. Todd basically told us that they did not have a lot of room to negotiate in the sales price and I asked what numbers they were thinking and he returned back the same number that Kyle quoted us at the start of the night. Needless to say, I was a bit shocked and confused. If they didn't have any room to negotiate (which I doubt considering the prices I was seeing online, the sales rate for the Ford Flexes, and the fact that they got this vehicle off lease at a dealer auction) they should have told me that upfront and not wasted our time that night. Honestly, had they been willing to negotiate the price at all, we probably would have been willing to deal. Thankfully, they were not, and we were able to get a much better deal for a newer Flex by driving a little bit and negotiating with a Ford dealership in Leavensworth, KS, who was a little more realistic about things. I wanted to write this review to point out the fact that their sales manager might have cost our salesman Kyle Brown a sale that night. I have bought from Dewey before, but not again, as the interaction we had that night left a bad taste in our mouths. More

I had the best experience at Dewey Ford with Beau and Andy. They were two of the nicest and most professional people I have ever had the opportunity to work with. When others said "no", they said "Let's Andy. They were two of the nicest and most professional people I have ever had the opportunity to work with. When others said "no", they said "Let's see what we can do!" and they did! Some said "You will have to wait until Monday" but these two got me in to a car that I LOVE on the same day I came in! Andy's follow up after the sale has been phenomenal and I would feel comfortable going in on my own and buying a car from these two any time! They didn't just give me a car that I love. They gave me a safe and reliable mode of transportation for myself and, more importantly, my daughter! I appreciate everything that these two did for me and I will be sending everyone I know in to see these guys! Thank you so much for everything! More

All the folks I had the pleasure of doing business with at Dewey Ford listed were 110+% professional, courteous and fair going the extra mile to make my purchase experience the best ever. My extreme thanks at Dewey Ford listed were 110+% professional, courteous and fair going the extra mile to make my purchase experience the best ever. My extreme thanks to those listed at Dewey Ford in Alkeny, Iowa. I did check out (2) other Ford dealers in the Des Moines vicinity but I came back to Dewey mainly because of their professionalism and putting my concerns priority #1. After much searching Salesman Kevin Gascon, with assistance from Mgr. Harley Deem found the Edge SEL options which I originally wanted at the right price. It took some patience on his & my parts but he located it on Dewey's lot with 6 miles on it & not a demo like you'll find at many dealers. Truthfully I was very somewhat skeptical of Dewey Ford's treatment toward me because at age 53 I have never been treated so well by any dealership in my life. I estimate have been to in excess of 30-35 having lived in 4 states. I have not a single complaint I could offer regarding Dewey Ford. They took care of me from the second I stepped through the door every time making me feel at home. Stephanie Alber in the Finance Dep't., I can't thank her enough or Harley Deem for getting my monthly pym't. low enough to be managable so I can enjoy the Edge & not be stressed about what I'll need to give up ea. month to make my pym't. The interest rate is the lowest I've ever paid on a new vehicle(the absolute truth)which made my purchase even that much more worthwhile. She offered optional protection packages which can be altered to fit your budget if you want any of them but no pressure there either. After I purchased at Dewey I couldn't help but wonder what may have happened if I opted incorrectly to purchase at another Des Moines Ford dealership or competitor manufacturer. I think this dealership should be training other dealerships how to take care of customers, keep them coming back and most important give them incentives to BUY Ford. I mean all this sincerely & admittedly I am not the easiest person to please when it comes to trading a used and buying a new vehicle. They gave me the amount I wanted on my pick-up truck trade (no games or numbers confusion) which was the incentive I was needing to purchase a new 2012 Edge. I haven't had a Ford product in many yrs. since having a 2003 Ford F-150 Lariat & although an adjustment, downsize to the Edge from a extended cab pick-up w/o 4-wheel drive preferred in the Mid West, so far I am very happy with it. I feel like I'm driving in the luxury of a Lincoln Towncar (well almost)Signature Series limo as it smoothly handles curves, potholes, bumps & construction joints of the city & highway surfaces in Des Moines vicinity. If you are a Patriot American as I and prefer not to send our much needed jobs overseas than do yourself, fellow Americans & country a favor and research any Ford product. I have found you'll get the most "bang for your buck" in every way compared to those vehicles I considered. I have not had a single problem with our new Edge. It is obvious Ford engineered this vehicle to last, it is comfortable and drives like a larger luxury vehicle although classified as a cross-over. Buying any new or used vehicle is a significant purchase/investment so if you want it to be virtually stress-free, as it should be, then stop in or call Dewey and you'll be thanking yourself and them as I am. Know that I wrote the above with no 'fringe benefit', coercion from Dewey Ford and they truly deserve, earned my sincere compliments & respect, a much appreciated change from past experiences. If I stay in the Des Moines vicinity as I'm transferred often too much for my work, I have no reason to look for any other dealership. More

Ed worked extremely long and hard to fine the new vehicle with most of the options on my "had to have" list. Patrick made the signing of paperwork a breeze. with most of the options on my "had to have" list. Patrick made the signing of paperwork a breeze. More

I was very impressed with Dewey Ford's customer service. Rick and Ben made us feel very comfortable and helped us find the car that was right for us and had all the patience in the world. Harley helped by Rick and Ben made us feel very comfortable and helped us find the car that was right for us and had all the patience in the world. Harley helped by making sure we were satisfied. Patrick helped us complete our loan and I recently had my car in to put a remote start in it and Chad in Service also gave great service. I would definitely recommend Dewey Ford to anyone looking for a new car. More

Had a great experience working with an Internet sales person David Geyer. He was very friendly and was respectful of our time constraints for when we could schedule a test drive. All the staff that we person David Geyer. He was very friendly and was respectful of our time constraints for when we could schedule a test drive. All the staff that we met throughout the purchase were great about answering questions, explaining different options and the buying process. More

After visiting another local Ford dealer in the Des Moines metro area and basically being denied an opportunity to test drive a Ford Mustang unless I was "absolutely sure I was going to buy" I decided Moines metro area and basically being denied an opportunity to test drive a Ford Mustang unless I was "absolutely sure I was going to buy" I decided to go to Dewey Ford. From the initial greeting, Andy was pleasant, listend to what I was looking for and allowed me to test drive two different Mustangs. It took about two weeks to find the car equipped the way I wanted and for the price I was wanting to pay. I am very happy with my purchase. This was a great car buying experiance. More