Dewey Ford

All the folks I had the pleasure of doing business with at Dewey Ford listed were 110+% professional, courteous and fair going the extra mile to make my purchase experience the best ever. My extreme thanks at Dewey Ford listed were 110+% professional, courteous and fair going the extra mile to make my purchase experience the best ever. My extreme thanks to those listed at Dewey Ford in Alkeny, Iowa. I did check out (2) other Ford dealers in the Des Moines vicinity but I came back to Dewey mainly because of their professionalism and putting my concerns priority #1. After much searching Salesman Kevin Gascon, with assistance from Mgr. Harley Deem found the Edge SEL options which I originally wanted at the right price. It took some patience on his & my parts but he located it on Dewey's lot with 6 miles on it & not a demo like you'll find at many dealers. Truthfully I was very somewhat skeptical of Dewey Ford's treatment toward me because at age 53 I have never been treated so well by any dealership in my life. I estimate have been to in excess of 30-35 having lived in 4 states. I have not a single complaint I could offer regarding Dewey Ford. They took care of me from the second I stepped through the door every time making me feel at home. Stephanie Alber in the Finance Dep't., I can't thank her enough or Harley Deem for getting my monthly pym't. low enough to be managable so I can enjoy the Edge & not be stressed about what I'll need to give up ea. month to make my pym't. The interest rate is the lowest I've ever paid on a new vehicle(the absolute truth)which made my purchase even that much more worthwhile. She offered optional protection packages which can be altered to fit your budget if you want any of them but no pressure there either. After I purchased at Dewey I couldn't help but wonder what may have happened if I opted incorrectly to purchase at another Des Moines Ford dealership or competitor manufacturer. I think this dealership should be training other dealerships how to take care of customers, keep them coming back and most important give them incentives to BUY Ford. I mean all this sincerely & admittedly I am not the easiest person to please when it comes to trading a used and buying a new vehicle. They gave me the amount I wanted on my pick-up truck trade (no games or numbers confusion) which was the incentive I was needing to purchase a new 2012 Edge. I haven't had a Ford product in many yrs. since having a 2003 Ford F-150 Lariat & although an adjustment, downsize to the Edge from a extended cab pick-up w/o 4-wheel drive preferred in the Mid West, so far I am very happy with it. I feel like I'm driving in the luxury of a Lincoln Towncar (well almost)Signature Series limo as it smoothly handles curves, potholes, bumps & construction joints of the city & highway surfaces in Des Moines vicinity. If you are a Patriot American as I and prefer not to send our much needed jobs overseas than do yourself, fellow Americans & country a favor and research any Ford product. I have found you'll get the most "bang for your buck" in every way compared to those vehicles I considered. I have not had a single problem with our new Edge. It is obvious Ford engineered this vehicle to last, it is comfortable and drives like a larger luxury vehicle although classified as a cross-over. Buying any new or used vehicle is a significant purchase/investment so if you want it to be virtually stress-free, as it should be, then stop in or call Dewey and you'll be thanking yourself and them as I am. Know that I wrote the above with no 'fringe benefit', coercion from Dewey Ford and they truly deserve, earned my sincere compliments & respect, a much appreciated change from past experiences. If I stay in the Des Moines vicinity as I'm transferred often too much for my work, I have no reason to look for any other dealership. More

Ed worked extremely long and hard to fine the new vehicle with most of the options on my "had to have" list. Patrick made the signing of paperwork a breeze. with most of the options on my "had to have" list. Patrick made the signing of paperwork a breeze. More

I was very impressed with Dewey Ford's customer service. Rick and Ben made us feel very comfortable and helped us find the car that was right for us and had all the patience in the world. Harley helped by Rick and Ben made us feel very comfortable and helped us find the car that was right for us and had all the patience in the world. Harley helped by making sure we were satisfied. Patrick helped us complete our loan and I recently had my car in to put a remote start in it and Chad in Service also gave great service. I would definitely recommend Dewey Ford to anyone looking for a new car. More

Had a great experience working with an Internet sales person David Geyer. He was very friendly and was respectful of our time constraints for when we could schedule a test drive. All the staff that we person David Geyer. He was very friendly and was respectful of our time constraints for when we could schedule a test drive. All the staff that we met throughout the purchase were great about answering questions, explaining different options and the buying process. More

After visiting another local Ford dealer in the Des Moines metro area and basically being denied an opportunity to test drive a Ford Mustang unless I was "absolutely sure I was going to buy" I decided Moines metro area and basically being denied an opportunity to test drive a Ford Mustang unless I was "absolutely sure I was going to buy" I decided to go to Dewey Ford. From the initial greeting, Andy was pleasant, listend to what I was looking for and allowed me to test drive two different Mustangs. It took about two weeks to find the car equipped the way I wanted and for the price I was wanting to pay. I am very happy with my purchase. This was a great car buying experiance. More

My initial plan was to shop around the area Des Moines Ford dealers to find a vehicle that fit me. When I walked into the dealership and met Randy, that plan changed a bit. He was genuine, honest, and m Ford dealers to find a vehicle that fit me. When I walked into the dealership and met Randy, that plan changed a bit. He was genuine, honest, and made me feel very comfortable. I gave him the parameters I was searching for, and he made it work. By the time we finished our test drive, I had no further plans to see anyone else. And that day I purchased my vehicle. I am happy with my purchase, a 2011 Ford Edge. Randy was very knowledgable on the product and the industry. The business manager in the branch, Zach, was very passionate about his end of the job. He was also a candid, genuine person, and I was glad to work with him as well. More

I purchased a Ford Mustang for my son after about one year of looking around at other dealerships. My son found a car with the miles, year and features he wanted on line. The internet sales representat year of looking around at other dealerships. My son found a car with the miles, year and features he wanted on line. The internet sales representative was very responsive and went the extra mile to help him before we arrived at the dealership. The sales representative, Peter Lucas, was very respectful of my teenage son buying his first car. There was the usual negotiation of price, but they were reasonable about disclosing their cost and what a reasonable profit should be. There were the usual charges of paperwork fee, license fee, cost of going to their shop as a trade in, and a new one of identity theft charge. Still the price ended up below blue book. The car runs nice and no surprises. We returned a couple weeks later to pick up some floor mats and arrived a few minutes after closing time. The employees were nice enough to keep the shop open to get us the mats so we did not have to make another trip. Overall, this was a great experience and we have a good car at a reasonable price. We would definitely recommend Dewey to others. More

We were not pressured in any way by anyone, which was very important to us. Rick listened to what we wanted and he got us what we wanted. Zach found us a lower rate then we found for ourselfs and we ha very important to us. Rick listened to what we wanted and he got us what we wanted. Zach found us a lower rate then we found for ourselfs and we hadn't even asked him to do that. Our entire experience was the best! I can speak for my husband and myself when I say we would highly recommend buying a car at Dewey Ford! More