Dewey Ford
Ankeny, IA
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The staff was friendly and helpful. Trading in my vehicle and purhcasing a used one was seamless. The staff was effecient. I would recommend the place, and will go back to this dealership. and purhcasing a used one was seamless. The staff was effecient. I would recommend the place, and will go back to this dealership. More
With the season close-out of 2012 Ford Escapes, I thought I could get exactly a package I wanted - without the extras I did not. This was proving to be quite a challenge until I ended up at Dewey Ford. They I could get exactly a package I wanted - without the extras I did not. This was proving to be quite a challenge until I ended up at Dewey Ford. They were more than helpful and determined to find me the right vehicle. They went above and beyond traveling to Minnesota to actually pick-up the exact vehicle I wanted at the right price. The delivery service was above my expectations. Walter took great care in making sure the vehicle was 100% correct. I was able to get an overview of everything and practice using the external keypad to unlock the doors. The staff at Dewey Ford was very friendly and helpful. They responded to e-mails quickly and kept me informed of the status of the vehicle locating process. When you walk up to the building, you will be greeted by friendly individuals who are able to direct you to the area you need to go. This was a great car buying experience - no hidden costs, no pushy sales, just great old fashioned customer service! More
My wife and I have been dealing with Harley Deems and Dewey Ford for the past ten years. Harley has always been friendly and professional with us and always takes time to meet me and visit a little whe Dewey Ford for the past ten years. Harley has always been friendly and professional with us and always takes time to meet me and visit a little when I take a vehicle in to get it serviced. When we went in to deal on a new F-150 Harley greeted us and directed us to Adam Ratzlaff. Adam was friendly and courteous. We knew we wanted an F-150 Lariat and what option packages we wanted. Adam entered the information and saw they didn’t have anything on their lot that matched our request so he went to check with Harley to find it at another dealer. They found what we were looking for but the other dealer was reluctant to part with it because they thought they could easily sell it with the option packages it had. So Harley and Adam began checking close matches they had on their own lot. They found a couple and Adam brought them around so we could look at them and test drive if we wanted. We drove one which had most of the options we were looking for but a couple of options we didn’t want or need. The second was really close and even had a couple features we hadn’t thought of and we felt it would be a great vehicle for us. After a short wait, Harley and Adam brought us out a typed offer including trade-in of our 2010 F-150 and every incentive they could find. My wife who prides herself on dealing for the best price didn’t even try to make a counter-offer. It was really a no-hassle negotiation. After a short wait we met with Stephanie Alber to go through the paperwork. Stephanie was friendly and efficient. After a short time we had finished the paperwork and transferred vehicles. We could have driven it home that day but we needed to have a third party vendor transfer a bed lid and install molded mud guards and Linex spray bed lining so we set up delivery two days later. Adam kept in phone contact to make us aware when our truck would be ready. We went in to pick it two days later and were met by Adam and Harley who directed us to Brian Lenz who went over the vehicle with us, describing the features and showing us how they operated. Brian paired our phones up with Sync and made sure they worked. Adam has kept in touch with us since we picked it up to make sure we were completely satisfied. This is the sixth vehicle we have purchased form Dewey in the last ten years and the experiences just keep getting better. Everyone has been great to work with but we can’t say enough about the friendliness and sincerity of Harley and Adam. More
We had two referrals to work with Dustin at Dewey Ford and after purchasing two vehicles from him, we understand why he was so highly recommended. Dustin and everyone else we worked with at Dewey was kn and after purchasing two vehicles from him, we understand why he was so highly recommended. Dustin and everyone else we worked with at Dewey was knowledgeable, professional and personable. We never felt like we were being pressured to buy. They answered all of our questions so we could make informed decisions. They were very fair on our tradeins and very aggressive on price. They did everything they could to earn our business. We haven't yet had the opportunity to use the Service Dept, however if it is as good as their Sales Dept, I'm sure we will be repeat customers. More
A week ago I purchased a used car & discovered a day later there was a big hole in the driver side floor mat. I thought they would have come down on the price of the vehicle I bought, but they did not later there was a big hole in the driver side floor mat. I thought they would have come down on the price of the vehicle I bought, but they did not come down in price at all. They didn't want to give me much for my car but yet they were asking $4,000 more than what they gave me for my vehicle. They should have either come down in price on the vehicle I purchased or given me more for my trade-in. More
We totally enjoyed buying a used car at Dewey Ford. When we entered the lot, we were immediately greeted by Zach Battani. As we began the "looking" process, we were introduced to Jake Paskert. We were very we entered the lot, we were immediately greeted by Zach Battani. As we began the "looking" process, we were introduced to Jake Paskert. We were very impressed with Dewey Ford and the information they provide on all of their used cars. Jake was very informative as we looked at several different makes and models. We took the time to drive several different cars. When we did make a choice, Jake was very helpful, professional, and made the process enjoyable. He made sure all of our questions and/or concerns were answered. We drove out of the lot proud owners of a nice car, an enjoyable business transaction, and were introduced to very nice people. We also appreciate Jake's follow-up contact. Dewey Ford we will return for future vehicle purchases! Thank you! More
Dennis was very professional, honest, and easy to work with. He did everything he could to keep me satisfied with the vehicle I was interested in buying. After I bought the vehicle, he has talked with m with. He did everything he could to keep me satisfied with the vehicle I was interested in buying. After I bought the vehicle, he has talked with me to make sure I was happy with the truck. He is very interested in making and keeping his customers happy. More
This was the dealer of choice for a lot of people I knew. I than read every dealer reviews on every web page I could find . After reading all the great reviews I decided to go to Deweys. I was immediately bl I than read every dealer reviews on every web page I could find . After reading all the great reviews I decided to go to Deweys. I was immediately blown away once parking my car a greeted by a manager by the name of Doug McGrew. And thence introduced to another Managesr by the name of Zach, Harley and which was attentive to my needs and helped me find the perfect fusion sport awful. Patrick Grady knew everything about this car as if he was the one who built it. As a retired salesman I knew product knowledge was were it was. I was so totally impressed by the whole process. Im a real hard person to please, so please dont be fooled by other dealers ads and gimmicks!!!!!!!!. Hats of to Harley, Doug, Zach,Patrick these guys deserve a raise just for customer satifaction More
Dewey Ford and Brett McLean listened to my needs and got me a brand new Ford that suits me wonderfully. Brett is a great salesperson that makes you feel comfortable and works to get you what you want. My fa me a brand new Ford that suits me wonderfully. Brett is a great salesperson that makes you feel comfortable and works to get you what you want. My family loves my new truck! Brett and Dewey Ford can work miracles and I'm a believer and a happy new truck owner! More