Dewey Ford

I won't be going back Dropped my truck off on a monday night with what I thought was a transmission issue and a bad tire pressure sensor. Told them I needed it back by Frid Dropped my truck off on a monday night with what I thought was a transmission issue and a bad tire pressure sensor. Told them I needed it back by Friday afternoon as I had to pull my camper with it and they said that it shouldn't be a problem. I also told them what they had to do to get the truck to act up. Tuesday they called and said that they wern't able to pull any codes from it and told me which tire pressure sensor was bad. They said that they were going to drive it and see if they could get it to act up and give me a call back later that night. I never recieved a call back. Wednesday afternoon I called them and asked what was going on with my truck and they siad that they were not able to get it to act up, but were still looking into it. I again told them what you had to do to get the truck to act up. Thursday afternoon I called them and they told me that they still couldn't get it to do anything and wanted to know if they should keep looking into it. I told them yes a little upset as it was getting close to Friday and I needed my truck back. After I left work that night I drove over there and told them that I wanted to drive it as I knew I could get it to act up. The service guy went with me and I did exactly what I had told them to do several times and low and behold when we get back to the dealership and start driving around the lot it starts to act up. I pulled it up to the service bays and the service manager came out and diagnosed it as being the VCT solenoids and not the transmission. The service guy I was working with told me he would get an estimate written up and I asked him if was still possible to get the work done by Friday afternoon as I would have to make other arrangements otherwise, and he assured me that that wouldn't be a problem. Again as I was leaving I asked him if it was going to be done Friday and he again said yes. Friday morning the service guy called me with the estimate and I told him to start working on it. I again asked him if it was going to be done that afternoon and he said yes. Friday afternoon I went over there to pick up my truck and after waiting for 20min for the service guy to figure out what was going on he told me that my truck wasn't finished and that he couldn't do anything for me other than to have them start on it first thing Saturday morning and that it should be done around 9AM I left pissed off as I now had no way to get my camper to the campground and was going to loose out on a night of camping fee's as I had reservations. Saturday at 10:30 I called them as I haddn't heard anything yet. I asked to talk to the service guy who I had been talking to and was told that he was off. I asked them if my truck was done yet and was told that it wouldn't be finished until that afternoon and acted like they knew nothing about me needing it as soon as possible. I ended up having to find someone with a truck to pull my camper. When I was about half way back to Ankeny from Ames they called and said that my truck was finished. I went and paid and told them I wouldn't be back. All it would have taken was for the service guy to walk out to the shop Friday morning and tell the machanic that I needed it by that afternoon, but apparently he was too busy to do that or didn't care. As I was walking out pissed off Friday afternoon the service guy told me that he would "make it right for me", well it's a week later and he has yet to "make it right with me" More

Ron Pink and Harley were very friendly and great to work Ron Pink and Harley were very friendly and great to work with when i bought my new escape.I love the car and Ron made it very easy to ma Ron Pink and Harley were very friendly and great to work with when i bought my new escape.I love the car and Ron made it very easy to make a decision on and got me in and out with no problems. They explained every thing in detail on my suv and how it works. Thanks again and i will be telling everyone to go to Dewey Ford for their great service. More

Highest marks to Dewey Ford because they had the car as advertised and ready to show. Adam Ratzlaff, our salesman, was polished, professional, personable, and facilitated an extremely positive car-buying advertised and ready to show. Adam Ratzlaff, our salesman, was polished, professional, personable, and facilitated an extremely positive car-buying experience for us. The rest of the staff we had contact with was equally professional and great to work with. Although the pre-owned car is not a Ford product, Adam was fully acquainted with its features. When we picked up our new ride from Dewey, he had made certain it was detailed and it just shone. He took us out to our "new" GMC Terrain and gave us a brief but effective tutorial covering operation of the car's equipment such as auto close on the back door, mirror adjustments and heat features, heating and cooling system, stereo system, and window wiper functions. Post purchase, we have been watching prices on cars similar to our purchase and are completely confident that at Dewey Ford we found the right car for the right price. We are completely satisfied. More

We recently traded a vehicle and purchased a 2012 Dodge Durango Citadel from the Dewey team. Brett McLean was very helpful and patient as we drove 3 different vehicles and helped narrow our search to the Durango Citadel from the Dewey team. Brett McLean was very helpful and patient as we drove 3 different vehicles and helped narrow our search to the vehicle that best fit our needs and budget. he coordinated the delivery of a few "punchlist items" and followed up a number of times with us to confirm our satisfaction. Todd Prall was very professional and worked with us to get the most out of our trade-in and to feel satisfied with the best price on the new vehicle. we will be using Dewey in the future and will be recommending our friends and family to start their searches at Dewey Ford in Ankeny More