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Dewey Ford
Ankeny, IA
529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 529 reviews
June 05, 2018
Charged for tire rotation...did not do it Recently purchased a new Ford Explorer from Dewey ford Ankeny. Sale was done without major issues. During the purchase, I also bought a package of t Recently purchased a new Ford Explorer from Dewey ford Ankeny. Sale was done without major issues. During the purchase, I also bought a package of three oil changes to include tire rotations. Took the car in at 3000 miles for oil change and tire rotation. Have a receipt stating vehicle checked out well. Oil changed and tires rotated. A week prior to the oil change/rotation service noticed a small bit of damage to the right front tire. Took it to a tire dealer to see if it needed replaced. Tire was good to go. If you haven’t guessed it by now, it was the right front tire and that’s where it is today. Right front. Was not rotated. Now I don’t have any confidence that the vehicle was inspected or if the oil change was even performed. No confidence in the dealer means no more service there. Beware buying prepaid oil change and tire rotations from them. I’ll probably chuck the remaining two and chalk them up to a bade choice made by me. I hope the dealer management reads this...I’m gone. More
by Bob
Employees Worked With
Dustin Bjornson (name on service ticket)
June 03, 2018
Great Service. Mike Allen was excellent to work with. The dealership is professional and friendly. They met me at the time I requested. Very flexible. i can’t say enough about how well Mike Allen did w The dealership is professional and friendly. They met me at the time I requested. Very flexible. i can’t say enough about how well Mike Allen did working with me. More
by Bmh
Employees Worked With
Mike Allen
June 01, 2018
Over the top This is the best service department ever!!! I would recommend anyone That needs any service work done to see Ernie in Dewey ford service department!! This is the best service department ever!!! I would recommend anyone That needs any service work done to see Ernie in Dewey ford service department!! More
by Zp1984
Employees Worked With
Ernie
May 31, 2018
Good communication I liked all the communication on what the problems and solutions were for my vehicle. Service rep was very helpful and followed up with me regularly. I liked all the communication on what the problems and solutions were for my vehicle. Service rep was very helpful and followed up with me regularly. More
by goarmybn78@gmail.com
Employees Worked With
Brandon in Service , John Bentley JR
May 24, 2018
Bad experiences with device and buying a car Bogus deal on buying a car and many many problems with service department. For a new car too may problem wrong with and now I can't take or sell due t Bogus deal on buying a car and many many problems with service department. For a new car too may problem wrong with and now I can't take or sell due to upside down on loan thanks to the guy who sold it to me. AND LACK OF COMMUNICATION! More
by Melhoz
Employees Worked With
Mike Woodard, other name not listed or do not recall., Steve Sexton, Brad Harrison, Scot Bergman
February 16, 2018
Upset, sad and just sad. Thought this dealership was the one that honestly would work for the customer. But was wrong there, very wrong... They came in very low on our truck, Thought this dealership was the one that honestly would work for the customer. But was wrong there, very wrong... They came in very low on our truck, I was so surprised at the amount they put out. I wanted to leave right off the bat but my husband wanted that pickup and so hoped that this dealership wasn't just blowing smoke on helping their customers get a pickup. But after we saw all the cars and trucks in their lots; we started to really wonder if they would help us get the truck bought. Guess what we didn't get it done. So will we return? No, we will share with people the wonderful service we got. I wouldn't want someone to get their hopes up like we did to have the rug pulled out from under us. But you are in luck Dewey Ford we won't come through your doors again! I do wish people would be honest Andy said he would call us one way or the other about the truck. But he never called he had moved on to someone else. We were old news.... More
by Middleton1951
Employees Worked With
Andy Mattes
January 27, 2018
Rusty is the only reason, I returned to this Dealership! I had a Mustang Serviced numerous times at Dewey Ford, Rusty Bogue was my first contact and he is a kind, knowledgeable, professional at this Dealersh I had a Mustang Serviced numerous times at Dewey Ford, Rusty Bogue was my first contact and he is a kind, knowledgeable, professional at this Dealership. I did ask for guidance on buying a newer vehicle as the Mustang was at 256,584 miles. I purchased a Ford Escape and I am continuing to return this vehicle to the dealership for the same reason and to work on the same thing and Josh, in Service rode with me and said I drive the car "too xxxx hard".. I told him that was rude and ridiculous in every word. Rusty has worked as my Advisor along with a Shop Foreman and, after numerous visits, my car is still not working due to an electrical problem that was there when I bought the Escape in June, 2016. I did pay for a warranty and yet, my Escape is still not fixed. I have called numerous times with no call backs, I have left numerous messages on Josh's voicemail. I am not driving a safe vehicle with electrical problems....the car won't start so, I had to buy portable battery charger and have to use it constantly...I am 74 yrs old, I now live 3 1/2 hours away from Dewey Ford and I need someone to call me and help me to get this vehicle to run right! Dewey Ford has replaced a part to the motor, put it on Diagnostic and can't find what is draining the battery. I have all the faith in the world in Rusty and the Repair Crew, but, it's come to where I'm going broke pay my $100 deductible over and over for the same thing! Maybe you have lemon law and we can work to exchange my vehicle or take it to Detroit and fix it right...it may be a factory issue????? I ask that I receive a call next Monday or Tuesday with guidance on what decision needs to be made regarding this repeat returns and bring it right back again! The Escape is running loud when fan is on and when pushing on accelerator! PLEASE REPLY TO THIS REVIEW! Also, I will drive to this dealership, but, I need a loaner car as I don't have the money to rent a car and drive so far back home so the crew can keep the Escape and, hopefully, figure it out over time! I look forward to your attention to this matter! Thank you, in advance, for your help! More
by Giddyupgo
Employees Worked With
Mitch Nida, Sales in 2016, Service in 2017, Josh .. don't know his last name! , Rusty Bogue
January 20, 2018
Thank you Kevin Kauzlarich We leased a new vehicle from Dewey Ford. We gave Kevin some details that we needed in a car and he did an amazing job picking out exactly what we want We leased a new vehicle from Dewey Ford. We gave Kevin some details that we needed in a car and he did an amazing job picking out exactly what we wanted. The whole lease process was simple and quick. We will definitely return to Dewey Ford in the future. More
by Jill
Employees Worked With
Kevin Kauzlarich, Scot Bergman
January 18, 2018
Great experience Gregg Evens was great to deal with I told him what I was looking for and he found me a great truck. Will definitely be buying my next truck at Dewy. Gregg Evens was great to deal with I told him what I was looking for and he found me a great truck. Will definitely be buying my next truck at Dewy. More
by Phil Ramirez
Employees Worked With
Gregg Evans
January 16, 2018
Awesome experience This was the easiest, quickest car buying experience ever! Joe Green was amazing - he listened to everything we said and delivered exactly what we wan This was the easiest, quickest car buying experience ever! Joe Green was amazing - he listened to everything we said and delivered exactly what we wanted. There was no pressure, no pushing us into something else we didn’t want. He was always available, always had the answers we needed/wanted. Hassle free, stress free!!!! More
by leaho
Employees Worked With
Joe Green
