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Dewey Ford
Ankeny, IA
529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 529 reviews
May 13, 2024
What a sh** show. We really didn't have much that went right. The finance guy was rude and asked over 5 times trying to get an extended warranty sold, then became rude We really didn't have much that went right. The finance guy was rude and asked over 5 times trying to get an extended warranty sold, then became rude when we declined. Took 5 phone calls and 29 days to get my trade in paid off. Luckily we stopped in to buy mats and he caught us to sign paperwork for our plates 29 days after the truck was bought. Then the mats were for the wrong truck. And the list goes on and on. I did reach out to their GM via email and got no response. However, they needed me to sign my title over (forgot to have me sign a durable power of attorney) and wanted to come to my house right then that night. What a stressful drug out sh** show. We won't be back or recommend family or friends to go to Dewey. More
by sbockes
Employees Worked With
Dalton
October 30, 2023
This dealership has gone down the toilet. Sales staff are extremely sketchy and company takes no accountability. I would not advice anyone to buy from this place. The cars a questionable, sta Sales staff are extremely sketchy and company takes no accountability. I would not advice anyone to buy from this place. The cars a questionable, staff is even worse. Not worth the risk. More
by chilineptune
Employees Worked With
Sales person has since quit
September 02, 2023
We were very happy with our salesperson Kevin. He was enjoyable to visit with, very knowledgeable, and had good customer focus. He deserves a 5 rating! The new car sales manager initially seeme He was enjoyable to visit with, very knowledgeable, and had good customer focus. He deserves a 5 rating! The new car sales manager initially seemed unsympathetic with our issues on the overall delays, and changes in economies (tax incentives) with time, but he came around in the end and we are satisfied with the overall experience. More
by Sggrab
Employees Worked With
Sean from business dept was very good, Kevin Kauzlarich, Greg Mohrman
September 02, 2023
Working from out of state and truck broke down. I had to rent a truck and called for an appt. I took the truck and dropped it off the night prior. One week later they still haven’t even started on I had to rent a truck and called for an appt. I took the truck and dropped it off the night prior. One week later they still haven’t even started on it. I am stranded cause I have to take the other truck back. Terrible service but at least since they never started on it so there was no cost. Why give me an appt if you are going to leave my truck outside for a week? I will have to go somewhere else . Edit** service Mgr got involved and got my truck fixed in four days. He went the extra mile! More
by dsims
Employees Worked With
Heather, John Bentley JR
August 22, 2023
Overpriced used car, I left when they wouldn’t take my offer & as soon as I left they marked it down to my offer. Not very friendly. The guy didn’t know anything about the car even through I had scheduled offer & as soon as I left they marked it down to my offer. Not very friendly. The guy didn’t know anything about the car even through I had scheduled an appointment days before. Guy laughed at my concerns instead of guiding me through the process like he cared about my business, felt like he just wanted me out of there. Got a free hat at least. More
by Natalia
Employees Worked With
Dalton, Josh
July 28, 2023
Everyone involved was knowledgeable and excellent at their job! We could not be more pleased of how efficient the whole process was. It was very quick their job! We could not be more pleased of how efficient the whole process was. It was very quick More
by Chris
Employees Worked With
Chey Dills definitely 5, Sean in finance 5,
July 16, 2023
The staff were professional and honest. They took on an issue that seemed somewhat hopeless and helped us solve the problem. An extremely positive and helpful experience and Dewy Ford has e They took on an issue that seemed somewhat hopeless and helped us solve the problem. An extremely positive and helpful experience and Dewy Ford has earned a customer for life. More
by dlkerns52
Employees Worked With
Brooklyn, Sierra and Jacob, excellent service
July 11, 2023
On 6/28/23, Dewey Ford Service, Ankeny, IA recommended the replacement of the DPF (Diesel Particulate Filter on my 2015 Ford F250 (est. $7500) I declined the repair deciding to get a 2nd opinion. I too the replacement of the DPF (Diesel Particulate Filter on my 2015 Ford F250 (est. $7500) I declined the repair deciding to get a 2nd opinion. I took my truck to an independent repair center. The DPF did not need replacement. The DEF (Diesel Exhaust Fluid) system needed repair in order to clean & regenerate the DPF. My truck’s emission system is functioning normally. I am very happy I didn’t trust Dewey Ford with this repair. I am $7500 richer & Dewey Ford is $7500 poorer. More
by Ken
Employees Worked With
Carl Bennett
