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Dewey Dodge Chrysler Jeep Ram
Ankeny, IA
671 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 671 reviews
June 05, 2017
A relaxed, yet knowledgable experience. I came in looking to trade my 2006 Jeep Wrangler for a new or almost new one. Justin was great, answering my questions about the different options on I came in looking to trade my 2006 Jeep Wrangler for a new or almost new one. Justin was great, answering my questions about the different options on each Jeep package, and helped me get the most for my trade-in! Then, following the paperwork, he went over all the gadgets, set up my bluetooth and voice recognision for hands-free... wonderful!! More
by Jeep#3
Employees Worked With
Justin Carter
May 18, 2017
A few service hiccups but they made it right! Update: Below was my initial review but I wanted to follow up saying that James (Brand Advocacy Manager) and Trent (service dep) made things right wit Update: Below was my initial review but I wanted to follow up saying that James (Brand Advocacy Manager) and Trent (service dep) made things right with me. My vehicle was fixed, communication was excellent, and I was taken to my house and picked up when vehicle was fixed. I realize that sometimes the ball is dropped when it comes to customer service but it's awesome that the folks at Dewey took the time and effort to make it right. They could have blown me off being such a big dealership but they took the time to listen to me about my concerns and made it right. I love my RAM! I purchased my first ever brand new vehicle from Dewey Dodge. I worked with Mark Landergott. I thought he did a very good job and I felt good about my purchase. I would definitely purchase again from Dewey, or so I thought. Since the day I signed papers i’ve been let down with staff communication and customer service. When I bought the Ram 1500 Bighorn I swapped out tires and got a leveling kit ordered with the purchase. I was told to bring it in at my apt time and it would take 1 to 2 hrs. I had plans that evening. Long story short, nobody told me what was going on and I had to ask multiple times what was taking so long and it turned into a 5 hr deal. It messed up my entire evening. Brought my truck in for the first oil change which was fine. Then I noticed an oil spot in my driveway before I brought truck in for it’s second oil change. Spot got bigger. I asked to be told what was causing the leak since this was my first brand new vehicle, I was worried. Nobody told me anything. I had to ask three times and was finally told it was a known issue with that filter. Ok, that would of been nice to know and someone could have explained that to me. So now, right before my third oil change, my service engine light comes on for a half day and says fuel sensor error a few times. Then shuts off. I had an 8:30am apt on Wed May 17th and asked to have that looked at. Arrived at 8:20 am and said I was there for my oil change, tire rotation, car wash (last one in the package deal) and wanted to know if the sensor was a big deal. Trent who was working with me said there were errors being read and since the truck was under warranty he’d advise to have it looked at. Ok, great. How long? I was told shouldn’t be too long but didn’t know for sure. This was 8:30am. I decided to get a ride to gym and workout. Got brought back at 10:30am. Still no news. I was taken to a friends house. I was called at around 4pm asking if they could keep the truck over night. Wow, but ok. I had to call in today around 11am to see what was going on. Once again, no news. I mean really? Is this normal? At 1pm Trent calls and says my truck needs a new fuel pump but it’s on back order so I can get truck and make an appt when the part comes in. This is 1pm. At 3:15 pm I call Trent again asking why the driver hasn’t showed up. Now it’s 4:45pm and i’m typing this and nobody has picked me up. Is this normal customer service from Dewey? Can you see where a customer might not like this? I think something needs to be done with how you handle this. More
by Hunter for life
Employees Worked With
Mark Landergott
May 16, 2017
2017 Dodge Ram 2500 Brought in brand new truck, was rushed through and felt I was a burden. Do not believe truck was checked completely. Filled out survey, voiced my diss Brought in brand new truck, was rushed through and felt I was a burden. Do not believe truck was checked completely. Filled out survey, voiced my dissatisfaction. Believe nobody cared, never heard anything as far as trying to satisfy me. More
by Ranger53
Employees Worked With
Todd Christeson
May 15, 2017
Almir Very knowledgeable about the New Compass. I thought his customer service was excellent. He helped me find the right vehicle for my needs. Nyles W Very knowledgeable about the New Compass. I thought his customer service was excellent. He helped me find the right vehicle for my needs. Nyles Walter did a good job helping me with all the financial tasks that needed to be completed to drive the vehicle home. Very polite and friendly individual. More
by film123
Employees Worked With
Nyle Walters, Almir Smailbegovic
May 09, 2017
Great customer service...very patient...test dove with 3 kid Had a great experience with Almir today, he has arrest personality and I felt he was get straightforward and knowledgeable. He endured picking kids up Had a great experience with Almir today, he has arrest personality and I felt he was get straightforward and knowledgeable. He endured picking kids up and dropping them off at home during our test drive. 😲😅 More
by Elizabeth.xoxo
Employees Worked With
Casey, Almir Smailbegovic
May 04, 2017
Service said nothing wrong..how wrong they were 2012 Dodge Ram limited with 70,000 miles. Had my annual check up at my mechanic he said the knocking noise we hear when cold is a exhuast manifold 2012 Dodge Ram limited with 70,000 miles. Had my annual check up at my mechanic he said the knocking noise we hear when cold is a exhuast manifold leak either a broken bolt of cracked manifold. Took it to Dewey service they said nothing wrong it is the Hemi tick that happens on all Hemis. Told my mechanic and he told me to take it to another dealership. So I did and guess what 1 broken exhaust manifold bolt on each side. Sad thing is this is warranty covered item.... Service like this at Dewey makes it hard to do business there unfortunately. More
by adams50168
Employees Worked With
do not remember, Chase Johnson
May 03, 2017
Dewey Dodge Greg Tillis Looking for excellent customer see Greg Tellis at Dewey Dodge. Found us a GREAT truck with an even better price and his customer serives and personali Looking for excellent customer see Greg Tellis at Dewey Dodge. Found us a GREAT truck with an even better price and his customer serives and personality is outstan2 More
by Bighos1969
Employees Worked With
Greg Tellis
May 03, 2017
Justin Cater Justin is the best car salesman we have ever dealt with in 37 yrs. Not at all a pushy vulture like others have been. We told him exactly what we wan Justin is the best car salesman we have ever dealt with in 37 yrs. Not at all a pushy vulture like others have been. We told him exactly what we wanted & he found it. Gave us a great deal & trade in. Love our red Dodge Journey! We will definitely return to him for future purchases & will recommend him to all!! 👍🏼😁 More
by Kim
Employees Worked With
Justin Carter
April 19, 2017
Great experience Great people and price I was so happy with price and the speed in which they processed the paperwork and found me the exact model I wanted Great people and price I was so happy with price and the speed in which they processed the paperwork and found me the exact model I wanted More
by Mikebanker13
Employees Worked With
Austin Quinn, Almir Smailbegovic
March 27, 2017
Great transaction Dewy dodge is a great dealer to work with. Literally made the deal over the phone and my car was ready and waiting when I got there. Signed a few pape Dewy dodge is a great dealer to work with. Literally made the deal over the phone and my car was ready and waiting when I got there. Signed a few papers and done deal. My salesman Casey Nelson was very helpful as he walked me around the car and he went over most of the new features. He even paired my phone for me. He also refilled my ice water for the trip home. Great Guy! Thanks to Casey and all the other great people at Dewy Dodge. More
by Vrsatl1
Employees Worked With
Casey Nelson
