Devan Acura of Norwalk

Please do not go to this dealership. They will make your car worse then when it goes in save your self the stress, I dont know how these people are in bussiness I guess by ripping people off. Horrible Horr car worse then when it goes in save your self the stress, I dont know how these people are in bussiness I guess by ripping people off. Horrible Horrible mechanics DO NOT TAKE YOUR CAR THERE FOR SERVICE! I got my car towed to this dealership. They did not fix/relpace anything that they said they would but still charged me for the parts and labor...thank you acura thank you More

Acura MDX 2012. Went in for a service quote on a standard maintainence (notes 1, 2, 3). Filters, oil changes, rotation came out to a total price of $600. Are you kidding me? Some thing shady is going on here maintainence (notes 1, 2, 3). Filters, oil changes, rotation came out to a total price of $600. Are you kidding me? Some thing shady is going on here. More

Devan Acura sent me a coupon for a free oil change. I brought my car in on Friday, August 27th. On Monday, August 30th I drove 10 miles to work and when I arrived at my parking garage the oil light flash brought my car in on Friday, August 27th. On Monday, August 30th I drove 10 miles to work and when I arrived at my parking garage the oil light flashed, then stayed lit. I called Devan to tell them and they sent a rep to my work. He looked at the car and the entire bottom of the car was covered in oil. The oil filter fell out, a seal had broken, and the car motor was empty of oil. Devan towed the car to their shop. The service manager Aimy called us and told us they would not work on the car because the reason this happened is because of the age of the car. My car is a 2002 Honda Accord and I've had it since new. I have NEVER had a problem with this car, it runs like a dream. My husband has been a mechanic all his life and takes excellent (maintenance) care of my car and I have my oil changes every 3 to 4,000 miles. Devan Acura was upset because "I had not been to their dealership in 4 years" (this makes no sense at all and has no relevance to the problem but they did say this). They refuse to service the car, they requested we get the car off their lot and they will not compromise with helping us fix it. I had to tow it to the Honda Dealership where I originally bought the car. And I have to pay over $1,000 to fix it. Devan Acura wants nothing to do with us. Obviously they sent me the coupon to lure me back to their business. I used to go there because they had a special deal with oil changes, and I took advantage of that special for 3 years! (2005 - 2008) More

Poor service in all areas!!! Wasn't able to connect with a salesperson after multiple phone calls and wasn't called back after multiple messages. a salesperson after multiple phone calls and wasn't called back after multiple messages. More

I took my car for a recall on the airbag. The service advisor told me the car needed a ingitior and a bulb for driver side at 1280. The night before light was working fine. Kinda suspicious . advisor told me the car needed a ingitior and a bulb for driver side at 1280. The night before light was working fine. Kinda suspicious . More

I just attempted to make an appointment to have my oil changed. The whole process / phone conversation was absurd. From asking for my vin and not being able to make an appointment without it (who carries changed. The whole process / phone conversation was absurd. From asking for my vin and not being able to make an appointment without it (who carries their vin # around with them) to not booking appointments for oil changes after 2pm on Fridays when the service department hours listed on the website state that service is open until 5pm. I could see if the later appointments were already booked but I was specifically told we don't schedule oil changes after 2pm. Needless to say I ended up not booking an appointment because it just wasn't worth the hasstle. I would never buy anything from this dealer, recommend anyone to this dealer, or try to have my car serviced at Devan Acura of Norwalk. More

I have an MDX that is coming off lease this month. I called Devan Acura and wanted to schedule a date to drop off the vehicle. I was told that since I did not buy the car there that they couldn't accep called Devan Acura and wanted to schedule a date to drop off the vehicle. I was told that since I did not buy the car there that they couldn't accept the vehicle. Rick was quite unfriendly through this conversation, but did tell me he would talk to his manager. About 30 min later I received a call from a Rick. He asked me "what can I do for you SIR?!" Totally with an obnoxious tone. I asked if this was the same Rick I just talked to and he nastily notified me that there are 2 Ricks there. He asked why I couldn't take the car back to where I purchased it originally and I told him the dealer was more than an hour away from me. He said that I couldn't be bothered with bringing it back there but wanted to use Devan because it was convenient. I told him that I tried to lease through them but they were not competitive enough. He was quite belligerent with me. I finally hung up. Don't use this dealer. DCH Heart Acura in Poughkeepsie NY is a much better choice. Friendly staff and great prices. Make the trip! More

Dan - the sales guy got very confrontational when I said I would like to buy the new TL, but had to see competitors' offers prior to commitment. Of course after which I decided NOT to buy from them, and wh I would like to buy the new TL, but had to see competitors' offers prior to commitment. Of course after which I decided NOT to buy from them, and when he found out I bought from a different dealer, he called me to tell me "not to ever take my new Acura over there for service" followed by bunch of harassment and swears. I hung up and am sure never taking my car there for service. I followed up with Acura of USA headquarters with an official complaint... More

We shopped several dealers to get best price they became rude when we would not buy right away and explained We wanted to shop around. Even if they had given us the best price we wouldn't of purchased from rude when we would not buy right away and explained We wanted to shop around. Even if they had given us the best price we wouldn't of purchased from them because they put other dealers down and made us feel very uncomfortable. Sales person was rude and made this a very uncomforatable experience for us. More