Deur-Speet Motors - Service Center

Update:I wanted to update my review in fairness to Deur Update: I wanted to update my review in fairness to Deur Speet. Upon Deur Speet receiving my review I was immediately contacted by the service manage Update: I wanted to update my review in fairness to Deur Speet. Upon Deur Speet receiving my review I was immediately contacted by the service manager as well as one if the owners. I was impressed with their concern that I did not have a great experience and they offered me some free services to make up for what had happened as well as to give them another chance. I spoke at length with the service manager and he assured me this is not their usual customer service. Based on how important it was to him and the owner that I have a better experience the next time I come to their shop, I am definitely willing to give them another chance. I did not have a good experience with the service department. I had a 9am appointment, set up almost a week in advance and I told Kurtis if it could not be fixed in one day I would need a car to get back to Muskegon. I arrived at 9am and dropped off my car. Kurtis called me at 2pm to tell me he was not able to get to my car that day and when I told him that was ok as long he had a car for me to use, he told me there was a problem with the car he is allowed to loan out and he did not have a car for me. I told him that is a problem and asked him to either try to fix my car or the loaner car and call me at 4pm to let me how things were going. 4 pm came and went and no call. Finally I tried calling at 5 but no one answered so I left a voicemail but still did not get a call. At 5:20 my brother took me back to the dealership where I found Kurtis sitting in a chair. He asked if I had tried to call him and I told him yes and I had left a message. He told me he was sorry but he didn’t get to my car or the loaner car and there was nothing he could do. I could either bring the car back on another day or leave it and try to find a way home. I was astounded. I live in Muskegon and it isn’t that easy to just come up on another day or find a way home. I had an appointment first thing in the morning to ensure it could be done in one day barring something unusual. Kurtis did not offer any solutions to this problem nor did he even seem to try. Fortunately I was able to borrow my brother’s car to get home and was able to return in a couple of days to pick up my car. There was nothing offered to help offset the inconvenience or extra cost to have to return to Fremont again. I do not understand why there was not another car for me to use - the lot was full of used cars! At the very least with an almost $800 repair bill, the oil change should have been done for free as a gesture of good will for everything that happened. Another suggestion would be to wash the cars after they have been serviced. These small, low cost extras tell customers that you care about them and want them to return. Honestly, unless I know any future repairs will be covered under the warranty, I most likely will not take the extra effort to come to Fremont to have my car fixed. I was very disappointed as I thought Deur Speet was much better than this. More

Oil change and inspection It's great to get the multi-point inspection with the oil change ... lets you know before you have problems. Fast and thorough service ... great work It's great to get the multi-point inspection with the oil change ... lets you know before you have problems. Fast and thorough service ... great work! More

The most quick and painless service appointment ever. I’m VERY picky when it comes to my vehicles and where I service them. I live out of my way from the dealer and they go above and beyond to arrange transp VERY picky when it comes to my vehicles and where I service them. I live out of my way from the dealer and they go above and beyond to arrange transportation needs for someone like me that works Mon-Fri during their work hours. Ken keeps you informed and in the loop with your vehicle and everything was fixed right the first time. Thanks Deur-Speet! More

The service was really nice. Everything went smoothly. Sales representatives are nice and very helpful. Overall very satisfied with my visit to Deur Speet motors1 Sales representatives are nice and very helpful. Overall very satisfied with my visit to Deur Speet motors1 More

Very helpful and communication was great! I didn’t buy the vehicle here, but prefer their service to the dealership at which I made the purchase. the vehicle here, but prefer their service to the dealership at which I made the purchase. More

Was able to get quick and professional service. Was provided with new courtesy car for use while ours was in for repairs. I did think that after spending a couple thousand dollars for the repairs, that provided with new courtesy car for use while ours was in for repairs. I did think that after spending a couple thousand dollars for the repairs, that a car wash would have been included. It is included when you get an oil change. More

Recall I have always appreciated the quick and professional service from Deur Speet Motors. I know it will be done right the first time and they have gained I have always appreciated the quick and professional service from Deur Speet Motors. I know it will be done right the first time and they have gained my trust. More

Stay at home order or not, Deur-Speet is on top of customer service. The team here is the best! I highly recommend! Over 20 year's helping me understand how to keep our vehicles on the road. John Fr customer service. The team here is the best! I highly recommend! Over 20 year's helping me understand how to keep our vehicles on the road. John Frey More

friendly, courteous we enjoyed dealing with the associates. they were very accommodating and friendly. would deal with them at any time. kim, todd, and jay are great to d we enjoyed dealing with the associates. they were very accommodating and friendly. would deal with them at any time. kim, todd, and jay are great to deal with. More

Fast and accommodating. Very good at getting me in and out. Coffee and popcorn was nice. Friendly staff. Vehicle was washed and vacuumed for me. out. Coffee and popcorn was nice. Friendly staff. Vehicle was washed and vacuumed for me. More