Deur-Speet Motors
Fremont, MI
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new car purchase this is the 17th car my family has purchased from Deur Speet., Service department has slipped big time since Ed left, I have issuses we the service this is the 17th car my family has purchased from Deur Speet., Service department has slipped big time since Ed left, I have issuses we the service department , never had with Ed running it. It is starting to feel like a Gr drship's service department, I have lost a lot of trust in it. I feel they are out to make money, no having the customer's best intrest in mind. My family was in the car business for over 30 years, and Deur Speet was like how my family ran our dealership, but now, the service department is not what it was!! More
SERVICE! We have purchased 7 new and used vehicles Jeeps, Rams, and Cadillacs) from this dealership. The sales persons are first rate, finance department is ve We have purchased 7 new and used vehicles Jeeps, Rams, and Cadillacs) from this dealership. The sales persons are first rate, finance department is very professional, but the service department keeps us coming back when service problems arise (very few) More
As always, the best dealership This was my family's 6th purchase from Deur-Speet and all 6 were with the same salesman, Ken Smalligan. Working with Ken makes buying a car simple and This was my family's 6th purchase from Deur-Speet and all 6 were with the same salesman, Ken Smalligan. Working with Ken makes buying a car simple and stress-free. Ken is a very detailed salesman and he takes time to explain the features of the car and the pricing. The support staff at Deur-Speet also did excellent and speedy work to get me through the financing and sales process. Thanks again for finding me another great Jeep! More
Dodge Dart! I went into the dealership knowing I wanted a car but not knowing much more than that! Jay was amazing at showing me different options and taking the I went into the dealership knowing I wanted a car but not knowing much more than that! Jay was amazing at showing me different options and taking the time with me on multiple test drives! I was indecisive and had tons of questions. Jay was patient and went over all options with me multiple times! Thanks Jay! More
Honest and Attentive Who says shopping for a used car is a good experience? I do when you go to this dealership. After doing some research at home, I came in to test dri Who says shopping for a used car is a good experience? I do when you go to this dealership. After doing some research at home, I came in to test drive a used Chrysler 200 and was pleasantly greeted by Jay Luchies. He really listened to me as I described what I was looking for in a vehicle and suggested others, even cheaper, that I might want to consider. After test driving two, I really liked this one. No pressure was placed on me and we easily agreed on the value of my trade and the purchase price. The professional, efficient yet pleasant approach exhibited by Jay, Nick and the whole Deur-Speet Motors team I came in contact with made shopping for a used car a GREAT experience. More
Professional and courteous I would have to say this truck buying experience has been made possible due to Ken smalligan, the Professional And honest way that he approached the I would have to say this truck buying experience has been made possible due to Ken smalligan, the Professional And honest way that he approached the sale made me feel comfortable for me making this purchase..... I would say if you are looking for a vehicle go see ken smalligan... Thanks again ken?? More
A bad situation that turned out great. My experience started in the service department. My older Jeep Cherokee was overheating and smoking out of the tail pipe. Ken Hope and his team look My experience started in the service department. My older Jeep Cherokee was overheating and smoking out of the tail pipe. Ken Hope and his team looked my vehicle over and the news was bad. The engine was contaminated with coolant. Ken was honest and straight forward with me and made the recommendation not to repair it. I have brought my vehicles in for service many times in the past so I was very comfortable going with Ken's recommendation. I thought it over for a day and then decided to go back to purchase a replacement vehicle. Ken Smalligan & Nick Sparks worked with me to find and finance a vehicle that met all of my wishes. The Deur Speet team turned my bad situation into a great experience. Nick More
Amazing and friendly staff Ed did such a wonderful job from start to finish. I felt like I could really trust him and I valued what he had to say. Ed did such a wonderful job from start to finish. I felt like I could really trust him and I valued what he had to say. More
"No" wasn't an option. Wonderful? Excellent? Great? All good words to describe our experience working with Deur-Speet. Although, they don't really add up. Epic, comes to min Wonderful? Excellent? Great? All good words to describe our experience working with Deur-Speet. Although, they don't really add up. Epic, comes to mind. "Why haven't we gone there sooner?", trickles in. What started out as a service call on a different vehicle, ended it the most epic vehicle purchase in our history. Working with Jay, Todd, Nick, and a slew of others, they found the perfect truck. At one point it felt like everyone was helping us find The Beast. ( Yes, I named my truck.) I had very specific criteria and wasn't about to budge on some options. There was talk of having one build from the factory, but that's a 6-8 week wait. Who really wants to wait for a new vehicle? But they did it, they found it hiding in a lot in Detroit. They did their dealer to dealer "tricks of the trade" and I only had to wait the weekend to pick up the new ride. Jay is a phenomenal sales rep. ( Salesman seems so...1980) He's very personable, funny, easy to talk to, goes above and beyond. No, more then that, he has answers before you know you have a question. He calls, texts, during the sale to keep us updated, and has continued to keep contact even after the purchase. Jay is awesome. Simple as that. He got me my truck, with all but one feature which was ok, and we were off to talk to Nick. Nick, he was suppose to tell me no. Can't get it financed, can't get the payment we wanted. Can't get a good interest rate. But apparently, Nick doesn't understand the word "no" either. Got the financing, great interest rate, and the payments were within $5 of what we wanted. Way to go Nick!!! Worked with Todd on the trade-in. "WOW! REALLY?!" Was the reply I gave him when he showed me the number. Was a couple thousand, yes, thousand more then I thought we would get. Not sure why we never went to Deur-Speet before, but I'm certain we will continue to go there, for service, and we will be recommending them to other who are in the market for a vehicle, new and used. Truly, the experience we have had with the entire team brings back the age old term, Customer Service. More
Great Experience I dealt with Jay and Nick and they were very efficient and made the whole process easy. I live over 30 miles from the dealership and they arranged to I dealt with Jay and Nick and they were very efficient and made the whole process easy. I live over 30 miles from the dealership and they arranged to pick me up as my wife was working. Awesome experience. My daughter told me there was no remote for the dvd in the vehicle so I contacted Jay and he located one and is mailing it so we will have it for our vacation. More