Deur-Speet Motors

Update:I wanted to update my review in fairness to Deur Update: I wanted to update my review in fairness to Deur Speet. Upon Deur Speet receiving my review I was immediately contacted by the service manage Update: I wanted to update my review in fairness to Deur Speet. Upon Deur Speet receiving my review I was immediately contacted by the service manager as well as one if the owners. I was impressed with their concern that I did not have a great experience and they offered me some free services to make up for what had happened as well as to give them another chance. I spoke at length with the service manager and he assured me this is not their usual customer service. Based on how important it was to him and the owner that I have a better experience the next time I come to their shop, I am definitely willing to give them another chance. I did not have a good experience with the service department. I had a 9am appointment, set up almost a week in advance and I told Kurtis if it could not be fixed in one day I would need a car to get back to Muskegon. I arrived at 9am and dropped off my car. Kurtis called me at 2pm to tell me he was not able to get to my car that day and when I told him that was ok as long he had a car for me to use, he told me there was a problem with the car he is allowed to loan out and he did not have a car for me. I told him that is a problem and asked him to either try to fix my car or the loaner car and call me at 4pm to let me how things were going. 4 pm came and went and no call. Finally I tried calling at 5 but no one answered so I left a voicemail but still did not get a call. At 5:20 my brother took me back to the dealership where I found Kurtis sitting in a chair. He asked if I had tried to call him and I told him yes and I had left a message. He told me he was sorry but he didn’t get to my car or the loaner car and there was nothing he could do. I could either bring the car back on another day or leave it and try to find a way home. I was astounded. I live in Muskegon and it isn’t that easy to just come up on another day or find a way home. I had an appointment first thing in the morning to ensure it could be done in one day barring something unusual. Kurtis did not offer any solutions to this problem nor did he even seem to try. Fortunately I was able to borrow my brother’s car to get home and was able to return in a couple of days to pick up my car. There was nothing offered to help offset the inconvenience or extra cost to have to return to Fremont again. I do not understand why there was not another car for me to use - the lot was full of used cars! At the very least with an almost $800 repair bill, the oil change should have been done for free as a gesture of good will for everything that happened. Another suggestion would be to wash the cars after they have been serviced. These small, low cost extras tell customers that you care about them and want them to return. Honestly, unless I know any future repairs will be covered under the warranty, I most likely will not take the extra effort to come to Fremont to have my car fixed. I was very disappointed as I thought Deur Speet was much better than this. More

Oil change and inspection It's great to get the multi-point inspection with the oil change ... lets you know before you have problems. Fast and thorough service ... great work It's great to get the multi-point inspection with the oil change ... lets you know before you have problems. Fast and thorough service ... great work! More

Wonderful experience! Kim and Jay were great to work with. We bought a 2017 Dodge Journey. The process was the best experience my husband and I have ever had while buying a Kim and Jay were great to work with. We bought a 2017 Dodge Journey. The process was the best experience my husband and I have ever had while buying a car. There is no pressure or hassle at this dealership. We will definitely purchase our future vehicles there! More

No Pressure Jeep Purchase Deur-Speet/Ed Bushen was recommended by a friend when I went looking for a Jeep Wrangler. The experience was just what you would expect in a small to Deur-Speet/Ed Bushen was recommended by a friend when I went looking for a Jeep Wrangler. The experience was just what you would expect in a small town dealership. No pressure, friendly staff and overall ease of purchase. I would recommend making the drive to Fremont. Thanks again to both Ed and Jay. More

The most quick and painless service appointment ever. I’m VERY picky when it comes to my vehicles and where I service them. I live out of my way from the dealer and they go above and beyond to arrange transp VERY picky when it comes to my vehicles and where I service them. I live out of my way from the dealer and they go above and beyond to arrange transportation needs for someone like me that works Mon-Fri during their work hours. Ken keeps you informed and in the loop with your vehicle and everything was fixed right the first time. Thanks Deur-Speet! More

I had a great experience with Becca and the finance department. I felt like Becca really did want to get me a great vehicle and not just sell me something. Every time I walk in or drove in for servic department. I felt like Becca really did want to get me a great vehicle and not just sell me something. Every time I walk in or drove in for services I have always felt welcome. Even with covid19 stuff going around. A friend who has done business with Deur Speet before had nothjng but great things to say about that company. More

The staff at Deur Speet is exceedingly friendly and knowledgeable! The whole process was efficient and easy. I found what worked best for me and I am loving it! knowledgeable! The whole process was efficient and easy. I found what worked best for me and I am loving it! More

Excellent I was contacted by Jay Luchies at Deur Speet about the problem I had, he took care of it like he said he would, I would recommend this dealership to I was contacted by Jay Luchies at Deur Speet about the problem I had, he took care of it like he said he would, I would recommend this dealership to anyone best experience I've had buying a automobile. More

I recently purchased a Toyota RAV4 with Becca and it went so smoothly. She answered my questions accurately and quickly which led to me getting my car with no issues. I found exactly what I was looking for. so smoothly. She answered my questions accurately and quickly which led to me getting my car with no issues. I found exactly what I was looking for. I’m really happy with my purchase and the atmosphere and Deur Speet was really welcoming and comfortable. I’d definitely recommend this dealership again. Thank you! More

I immediately knew with my first conversation with Rick at Deur-Speet Motor I had found someone I could trust to support me in my vehicle purchase. Rick and the entire team helped us through a remote vehi at Deur-Speet Motor I had found someone I could trust to support me in my vehicle purchase. Rick and the entire team helped us through a remote vehicle purchase and within just a few days had the vehicle and paperwork completed. The Jeep exceeds our expectations as did the service and responsiveness from Rick, Jay and the entire team at Deur-Speet Motors. More