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Destination Nissan - Service Center

Albany, NY

4.6
2,810 Reviews

2,810 Reviews of Destination Nissan - Service Center

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March 04, 2021

Completed in a reasonable time.Knew what was needed and Completed in a reasonable time. Knew what was needed and explained. Tire rotation at next service. Loved the free car wash. Also used the on line ch More

by MJDZ77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kane
March 04, 2021

Services completed promptly and only those requested. Professional friendly staff that always provide informative suggestions regarding maintenance and/or services that are or will be needed. More

by mrobilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabon
March 04, 2021

Another horrible visit to the service center. It started at check-in where my wife was told there wasn't an issue. They must assume there is a group of people that drop off their vehicle because they are b More

by james.r.giordano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Richardson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Destination Nissan responded

I am sorry you feel that way. We did look at the vehicle a couple of times but was unable to duplicate your complaint. We did feel that the issue may be normal due to (climate control) normal operation. It adds heat when temperatures are below desired (set) temperature. It also cools passenger compartment if temperature is above (set) temperature. If you are in the area when problem you are experiencing is occurring and we have availability you can stop in and show us your issue with the vehicle. We did try to explain the operation of the climate control to you at the service visit. It was looked at by multiple technicians including trained Master Technicians.

March 03, 2021

I originally thought that I was going to be dropping off my truck and getting a shuttle to work but they didn’t have a shuttle anymore so mr Kane offered to get the work done ASAP so I wouldn’t be late to w More

by AZLOTNICK_40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kane
March 03, 2021

I bought this car from Destination Nissan Feb 2021 two weeks into me having the car I started having problems with it Not starting. I called destination and brought the car to them of course they couldn’t More

by NAKIAFOSTER501
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Richardson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Destination Nissan responded

We are sorry to receive your review. You did purchase your vehicle from us in February 2020, Not 2021. It would have come with a 90 day 3000 mile Lemon Law warranty and you did purchase a Powertrain extended warranty to cover the major components with your vehicle. On March 18, 2020 you did return with a starting issue and we diagnosed it to be one of your key fobs needed to be reprogrammed and we took care of that issue at no charge. On March 1, 2021 Over 1 year and 10,000 miles after the purchase of your vehicle, we diagnosed a starting issue as having a faulty brake switch. Unfortunately it was not covered by the powertrain extended warranty you purchased.

Mar 04, 2021 -

NAKIAFOSTER501 responded

Correct Feb 2020 is when I purchased the car. I called numerous times about the issue also when the key fob was fixed this issue was addressed and your techs couldn’t figure it out. 10,000 miles later or not the issue was happening before I put the 10,000 miles on the car.

March 03, 2021

Always professionals. Chad is great and got to see my salesperson Joe Pierna. Destination Nissan continues to be a great choice for my vehicle needs. More

by JULIERUTTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Pierna
March 02, 2021

The Experience was great!They made sure I was satisfied and even did the car wash for me (complimentary). It was done in less than an hour. Great job! More

by meagan.r.j26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Dunks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pierna
March 02, 2021

While I was very unhappy with my leasing experience, the Service Dept is superb ! Very professional and courteous each time I visited. Always a pleasant experience. More

by SUSANRCONSTANTINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kane
March 02, 2021

Chad was cery helpful for my Nissan altima 2020, needed state inspection it was done quickly with good aervice and carwash was a complimentary liked it More

by varun.bhetalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Kane
March 01, 2021

Everyone at Destination always puts the customer first . Everyone I deal with there , from sales, service , to office staff is professional , friendly and courteous . Steven is my usual service advisor , bu More

by Maree1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Kane
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