Destination Nissan - Service Center

as usual the service rendered by albany dodge was excellent. the wait time for the completion of the oil chsne was minimal and i never have any doubts about the thourghness of the service staff. i do excellent. the wait time for the completion of the oil chsne was minimal and i never have any doubts about the thourghness of the service staff. i do have a complaint regarding the sales staff however as the tires that came with my new vehicle purchase were crap (the tire brand was kuhmo)and had to be replaced after 19,000 miles. the sales staff basically provided me with lip service and while waiting for them to re-contact me (as promnised) my tires got to the point where they were unsafe to drive on. one member of the sales team told me there were no issues with my tires and that i should just continue to drive on them, however i went to a tire retailer and all four tiresa were beyond the wear bars. sfter informing my sales contact of this, he asked that i give them a chance to see if they could get me a price break some where and thats the last i heard from them. i place this lack of responsiveness on the shoulders of the manager of the sales department. apparently his concern and those of his staff is to sell new cars and never follow up with customers concerns. agAIN, I would like to state that the service staff is as good as any around, but the actions (or lack thetreof) by the sales teem gets an F rating by me. More

I had lost my email from my droid and the print out from my computer for my free oil change and tire rotation, this was offered to me because it was my birthday. I indicated this as I scheduled my appointme my computer for my free oil change and tire rotation, this was offered to me because it was my birthday. I indicated this as I scheduled my appointment. The employee Chris said he would look into this on the next day, which is my appointment day. On the appointment day Aimee told me that she can not pullup the email and that she would need the code from the email.( I finally found the original email after bringing the truck home and paying $26.95) There is no code in the email, so Aimee could of fixed the bill so that I would not have to pay anything. I would used the coupon in the correct time span, if Aimee used some customer satisfaction, after all I drove 17 miles from Clifton Park to Albany and returned. I passed a Dodge dealership along the way in Latham,and countless oil changing business too numerous to count. If I had went to the closest Dodge dealership and asked them to honor the Albany Dodge coupon without the coupon they might of said "yes". Especially if I promised them my business in the future.I have had no issues with Albany Dodge in the pass 2 years, but there's a first time! More

Annette was wonderful in the service department. She kept me in the loop with what was needed to be done with my car and told me what I didn't need to spend money on. Also, she checked for any recalls and or me in the loop with what was needed to be done with my car and told me what I didn't need to spend money on. Also, she checked for any recalls and ordered the part. I felt comfortable dealing with her, and I will be back again. More

Was the second time I was in for a recall, again out of the part. Described the problem I was having with the front end when turning right or left. They said that they didn't find anything wrong, that they the part. Described the problem I was having with the front end when turning right or left. They said that they didn't find anything wrong, that they took it through their parking lot and nothing. When I picked up my truck (2010 - Ram 2500, Crewcab, 4WD) I still have the same problem with it. Therefore I will be bringing it back again. But they did fix my other problems. More

I've dealt with the Service Dept. as soon as Jim Almindo left his previous job to become the Service Manager at Albany Dodge. Jim is a first class individual who is always willing to go the extra mile to e left his previous job to become the Service Manager at Albany Dodge. Jim is a first class individual who is always willing to go the extra mile to ensure that his customers are satisfied. The reason why I keep returning to Albany Dodge for service on my 2007 Ram 1500 4X4 is because of Jim. He is truly a valuable asset to Albany Dodge! More

I have visited the service department twice over the last 3 months for oil change, as well as to have vehicles checked and repaired. I was impressed with the knowledge and advise given, and the positive atmo 3 months for oil change, as well as to have vehicles checked and repaired. I was impressed with the knowledge and advise given, and the positive atmosphere within the department. I absolutely trust bringing my vehicle here and am so pleased to be a loyal new customer. More

Great work. They saved me money by recomending a service I needed. Without their recomdation I could of had a major transmission break down. The service manager gave me personal attention showing how much h I needed. Without their recomdation I could of had a major transmission break down. The service manager gave me personal attention showing how much he truly cares. More

I have used Dodge Dealer to purchase my 2011 Dodge Caliber and I continue to take my car for any service. I'm completely satisfied with my services being done by one of the Dodge Mecanics. Caliber and I continue to take my car for any service. I'm completely satisfied with my services being done by one of the Dodge Mecanics. More

Service was for an oil change with an appointment. The vehicle was taken right away, the service advisor had everything ready. Appointment was for 7:30 AM and I was home by 8:30 AM. Fast Service A++++ vehicle was taken right away, the service advisor had everything ready. Appointment was for 7:30 AM and I was home by 8:30 AM. Fast Service A++++ More

Again, Albany Dodge was great! I dropped off my truck the night before - they got it right in and done for me the next morning!! Great work! the night before - they got it right in and done for me the next morning!! Great work! More