Destination Nissan - Service Center

I dropped of my vehicle on Friday morning to have an oil change done and mud flaps put on. I left my vehicle there for 5 days. My husband has been in Kuwait since January 2012 I flew out to spend a couple o change done and mud flaps put on. I left my vehicle there for 5 days. My husband has been in Kuwait since January 2012 I flew out to spend a couple of days with him before he has to go back. Annette had told me no problem to keep the truck there. She was very nice. When I returned on Wednesday I waited for 45 minutes. I was over charged and it took for ever to get the invoice corrected. I understand that things happen but 45 minutes seems like a long time. My truck was never even brought out to me. I had to get a ride from the airport from my father in law, so instead of keeping him there with my luggage I asked if someone could bring my truck around so that he could leave, the girl behind the counter told me that it would be around back and I could go get it. So wandering around the lot was fun.. I'm not sure but I would of expected for my vehicle to have been brought around the front for me.. Truck is new 2012 my Husband purchased it just before he deployed. Joe was our sales rep, we had a great experience with him. Service not impressed for our first visit. Sorry. Rosemary McHugh More

Having made an online appointment eight days prior, I went to the dealership only to be told I didn't have an appointment. When I explained I had made the appointment on line, I was told "online appoint went to the dealership only to be told I didn't have an appointment. When I explained I had made the appointment on line, I was told "online appointments go to the sales floor and often don't make it to us (the Service Department." Aimee asked if I could leave the vehicle for the day, which I did. It was ready by 3:30. Fine so far. The service was for bad wheel bearings. (This on a vehicle with 31,000 miles...) Today I decided to rotate the tires (five days after the service visit), and when I pulled off the front driver's side wheel I was met with grease sprayed everywhere. Apparently, the technician hadn't reattached the CV joint boot. This is just plain irresponsible, and potentially dangerous. I don't know if any damage was done to the CV joint, but I'm calling first thing in the morning to get this situation rectified as soon as possible. This isn't the first time I've had shoddy work done at Albany Dodge, and if Albany Dodge wonders why I don't go there for non-warranty service, this is yet another reason why. More

Arrived for my appointment approx. 20 minutes early. Jodi said it would take 40 minutes to change the oil and filter. I assumed it would be started at my scheduled time, not when I arrived. I waited about said it would take 40 minutes to change the oil and filter. I assumed it would be started at my scheduled time, not when I arrived. I waited about an one and half hours before service completed. More

Service has always been great for me. I drop off my car and get a shuttle ride to work and back to pick up my car. Annette has always been great and get a shuttle ride to work and back to pick up my car. Annette has always been great More

The advisor was very courteous and knowledgeable. The time needed to complete the required service was reasoonable. The coffee and tv were nice extras. The discounted price was much appreciated. time needed to complete the required service was reasoonable. The coffee and tv were nice extras. The discounted price was much appreciated. More

I was in for service for an oil change. The Oil Light was not reset, nor was the oil sticker replaced. When I asked the service adviser about these issues, they were quite rude about it. Was the oil really c not reset, nor was the oil sticker replaced. When I asked the service adviser about these issues, they were quite rude about it. Was the oil really changed? More

Easily got an appointment when neither wife nor I had need for van. Arrived on time, waited in comfortable waiting room. Service was done after advisor went over the requirements for my vehicle. Clear, e need for van. Arrived on time, waited in comfortable waiting room. Service was done after advisor went over the requirements for my vehicle. Clear, easy to read bill, job well done! More

I had an appt for 2:30, so I expect my car to be worked on within a few minutes of the timeframe. I sat in the waiting room looking at my truck which sat there until after 3pm..... An oil change and a c on within a few minutes of the timeframe. I sat in the waiting room looking at my truck which sat there until after 3pm..... An oil change and a car inspection of a new vehicle took over 1 hr and 15 minutes. No one came to explain that they were behind......I approached the service reps 2 x's about the length of tiime I was there. I could have gone to my local garage and had this done in 10 minutes. So..do you want to explain to me WHY is should make an appt with your dealship again? you may contact me at 369-3037 More

I brought my van in for routine service, during which an inspection was done, They discovered a loose tie rod end, and fixed it immediately, at no charge. They were very professional. It was a very satis inspection was done, They discovered a loose tie rod end, and fixed it immediately, at no charge. They were very professional. It was a very satisfying experience. More

I feel the sales department does a fine job but I have had not so great experiences with the Service department. I have had a problem with the service department everytime I have brought my new car in. I had not so great experiences with the Service department. I have had a problem with the service department everytime I have brought my new car in. I like using the dealership after purchasing a new car, however it has really become a "hassle" more than a "service". More