Destination Nissan - Service Center

This was my 3rd visit to your service center for routine work. The young man who helped me had only been on the job for 7 days but did a good job. I'm still not clear why it takes 2 hours for an oil change work. The young man who helped me had only been on the job for 7 days but did a good job. I'm still not clear why it takes 2 hours for an oil change and that is why I'm I don't feel like the service overall is "great". In the past with other service centers I was able to be in and out w/i an hour for a simple oil change. I did have a couple of other things done but each time I have been there the time frame has been the same. Loving my new car though. Not really happy about having to log in to complete this survey though. The name I have checked in the Employee worked with is not necessarily accurate because I cannot remember his name. More

From the phone call to schedule, to the call by 9AM THE NEXT MORNING AFTER EVENING DROP OFF (with all the information I needed to proceed!!) I was impressed! They even asked me what time I needed my car by NEXT MORNING AFTER EVENING DROP OFF (with all the information I needed to proceed!!) I was impressed! They even asked me what time I needed my car by, and then drove my car up for me instead of me having to walk around back and find it which was the old way! I need rear brakes now, had front done and will consider it, the only hesitation is that the labor was $170 and the parts $70...so it really is pretty expensive labor compared to other garages. Nice work team! Anne Ryan More

Had an awful accident and thought my car was totaled. Steve and the boys in the body shop made sure everything was beautifully repaired and did it with quality using exactly what the other guys insurance Steve and the boys in the body shop made sure everything was beautifully repaired and did it with quality using exactly what the other guys insurance covered. Very happy with Albany Dodge as a whole. Excellent service. More

Car #1 purchased as a "certifed pre-owned" dodge. Has several problems, all of which were repaired at no cost within a reasonable time. Car #2 purchased new from another dealer, had several dodge. Has several problems, all of which were repaired at no cost within a reasonable time. Car #2 purchased new from another dealer, had several sensor type failures, all of which were repaired at no cost however it took 3 weeks to get parts and to make the repairs, which was a major inconvenience. Albany Dodge did arrange for 6 days of a rental car which helped. Hasd I purchased the car from Albany Dodge, I would have been more insistant on a loaner car. More

I purchased a 2011 mini van in May. Mid July a check engine light was on. I waited 2 weeks for the part to come in ...called...no one ever ordered it. Waited another 2 weeks, called again...was put off engine light was on. I waited 2 weeks for the part to come in ...called...no one ever ordered it. Waited another 2 weeks, called again...was put off 2 more weeks for service appointment. First off all, why does a virtually new vehicle need major service? And second, why so difficult to get an appointment? **I also had to fight for a rental car to be covered! Tony was very helpful in this matter. I still had to hold my ground though, should not be necessary. Of note I still had to pay car insurance & provide my credit card. Overall service was Fine, timely, friendly. I think I am more disappointed in my purchase than anything. My 02 Ford SUV ran better at trade in than the 2011 Dodge. Too expensive for such poor quality! More

During an unrelated service appointment I requested on the service paperwork that the engine be looked at because it was ticking. I later called and spoke with the service rep indicating the engine was m the service paperwork that the engine be looked at because it was ticking. I later called and spoke with the service rep indicating the engine was making lifter noise. Later that day I spoke with the service manager and had him repeat to me my service request regarding the lifter noise. The Service Manager said lifter noise is common in the mornings due to oil drainage. Well the noise issue was never addressed because the engine lifter noise happens every time you start the truck. If it true per Service Manager's implication that Dodge builds in engine and lifter noise as feature in their trucks I want that in writing. Otherwise I was this correct under my existing power train warranty. More

I bought a car on June 26 and have had nothing but problems. I was ignored for 2 months until I filed a claim with BBB. They promised me a loaner car while my vehicle was being repaired. I was made to problems. I was ignored for 2 months until I filed a claim with BBB. They promised me a loaner car while my vehicle was being repaired. I was made to sit for 5+ hours and denied the loaner. I was made to feel like the issues were my fault. Everyone I have encountered here has a horribly condescending attitude. Won't be doing business here again and I regret referring a friend here which resulted in a sale. Now I'm unfortunately stuck with this car More

Made appointment for oil change and 12000 mi. checkup with tire rotation. My truck was taken with only a short wait. Service was performed in a reasonable time frame. Service writer was friendly and cou with tire rotation. My truck was taken with only a short wait. Service was performed in a reasonable time frame. Service writer was friendly and courteous. Overall I was satisified with the experience. More

When I got my truck, there were greasy finger prints on the door handle and on the back seat. The drivers floor mat had greasy foot prints as well. I understand working on vehicles your hands and shoes c the door handle and on the back seat. The drivers floor mat had greasy foot prints as well. I understand working on vehicles your hands and shoes could get greasy but come on before releasing it to the customer one should do a check over to make sure if the inside of the vehicle gets greasy one should clean it. The same goes on the body. I cleaned greasy prints off the hood and fenders when I got home. When I mentioned and showed Tony about the grease in the interior he sent it back to the shop to get it cleaned up. He did apolizied about the grease. More

I called the Service Department to ask how much it would cost to program 2 transponder keys for my Grand Caravan. The man I spoke with told me it would take a half hour labor and cost $55. plus tax. I did m cost to program 2 transponder keys for my Grand Caravan. The man I spoke with told me it would take a half hour labor and cost $55. plus tax. I did make a note of that, however I did not get the man's name. About a week later, I called to make an appointment (Tuesday 7/24/12). I spoke with Annette. She told me it would cost $89.95. I told her I was quoted $55 plus tax, and that maybe I should have made the appointment with the man I spoke with before. She said it doesn't matter what you were quoted, the charge will be $89.95. No "Sorry sir, it was a mistake, the actual charge is $89.95". I asked if I could speak with the Service Manager, Kevin. She said he wasn't in now but would be in later. I left several messages for him on Tuesday but he did not return my calls Tuesday or Wednesday. Wednesday, about 1 PM, I had the keys programed, everyone there was professional. The car was handled well, and the new keys work fine. When I was checking out, Annette asked me what was the SECOND estimate that I received. I replied $90. Later, reading my service report, I noticed it said: "Customer hereby acknowledges receiving original estimate of $90.00 (+TAX)", not the $55 I told them I was originally quoted. Misquoted, no apology, no call back from the Service Manager. I won't be back. More