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2,821 Reviews of Destination Nissan - Service Center
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November 22, 2013
Well lets start by saying I purchased my 2012 Altima last April from Armory they were really great over there. Now with Destination Nissan the customer service waite what customer service . I have a white Al April from Armory they were really great over there. Now with Destination Nissan the customer service waite what customer service . I have a white Altima had it in for rust spots all over they told me it was from the exhaust. Thought that was crazy as they are still all over my car. I delt with Mark W not a really friendly guy I had my car in for service for a few things wheel bearing noise could find anything wrong. Keep in mind I already had a wheel bearing replaced at around 34,000 miles. My windows where really slow doing down so they only did the front two not the rear two said to me people normally dont look at the rear windows. I can keep going on but one more thing I had my drivers side floor mat replace before 36,000 miles but now at 56,000 the mat has ripped again , they told me there is no longer a warrently on that as it was a 12 month 12,000 mile warrently . I stated seriously it isn't like brakes or tires that get constent wear and tear. Seriously all they need to do is give me one new mat and I would of been satisfied but NO . So with that said due to my past experiances I will not consider buying another Nissan next year from DESTINATION NISSAN as I love my Altima . No SERVICE left in customer service. So with that said you lost a customer and believe me word of mouth is a killer. More
by SRS17
Employees Worked With
Mark Wells
November 09, 2013
We have been getting 2 cars serviced at this dealer since 2007, and, while the dealership recently has changed its name and the auto manufacturer it represents, our overall experience remains very positive. 2007, and, while the dealership recently has changed its name and the auto manufacturer it represents, our overall experience remains very positive. The service representatives generally have been able to accommodate our scheduling needs and have been attentive to our concerns. The work has been done well. The waiting area is comfortable, and shuttle service has been readily available when needed. The most recent service was for routine maintenance and a NYS inspection; a repair need was identified that was necessary to pass inspection, and it was addressed expeditiously. More
by M&L
Employees Worked With
Mark Wells
November 06, 2013
I arrived at the service center bright and early in the morning (7:25 AM) and was immediately welcomed by Mark. He completed the work order write up swiftly and I adjourned to the service waiting area. I morning (7:25 AM) and was immediately welcomed by Mark. He completed the work order write up swiftly and I adjourned to the service waiting area. I was told this service would take an hour and a half, and that was pretty accurate. I was on the road a happy and satisfied customer. I was treated so well, that I look forward to my next opportunity to bring my vehicle in for service. More
by rrahde
Employees Worked With
Mark Wells
October 16, 2013
I went there for regular maintance (oil/filter) also I had my snow tires put on for the winter months. This services took 1 hr. that I think is to long of a wait. I had to pick up my wife & was running la had my snow tires put on for the winter months. This services took 1 hr. that I think is to long of a wait. I had to pick up my wife & was running late so I paid for the service & left. Looking over my invoice I notice I was charged $10.00 misc. for mount & balance 4 tires. I called your service dept. (ext 1207) person on the phone said it was for wheel weights, in all the years that I had my tires changed I never heard of being charged extra for balancing tires. I told the guy this & he said in his own words to bad we do charge for wheel weights. I told him he lost my bussiness I will never get service there again, he said OK, fine. Unhappy customer, Don Seibert More
by seibertd
Employees Worked With
Edward Olarinde
October 14, 2013
Mark Wells was excellent. After advising there were more services necessary, he found a discount coupon to apply to services. I appreciate the extra mile he went to be sure I had the work necessary at the services necessary, he found a discount coupon to apply to services. I appreciate the extra mile he went to be sure I had the work necessary at the best price possible. More
by apronqueen
Employees Worked With
Mark Wells
October 13, 2013
My appointment was October 1, 2013 at 8am, The Service person that showed me where to park my car when I initially arrived was very friendly. The one I checked in with was not. I gave him my name and he person that showed me where to park my car when I initially arrived was very friendly. The one I checked in with was not. I gave him my name and he told me that my name was not down for an appointment. I gave him the name of the person I made my appointment with a few weeks before along with the time and date. He acted as though it was my mistake that my name was not down for an appointment. He never acknowledged it was a mistake just instructed me where to sit. Mr. Olarinde came to me in the waiting area once my car was done to let me know about my car and to acknowledge and apologize for not putting my name down for an appointment. The cashier was also friendly. More
by transformer80
Employees Worked With
Ed Olarinde
October 03, 2013
The Body Shop did an outstanding job repairing my Altima. Quality work performed in a highly effective and efficient manner. My thanks to Dustin Rose and the shop crew. Quality work performed in a highly effective and efficient manner. My thanks to Dustin Rose and the shop crew. More
by Cdswan
Employees Worked With
Dustin Rose, Mike Vitallo, Body Shop
September 26, 2013
I came for an oil change. I mentioned to Bob that while I was on vacation the brake light came on. I foolishly touched the disk brake and burned my fingers. Bob ensured that the brakes were fully examined an was on vacation the brake light came on. I foolishly touched the disk brake and burned my fingers. Bob ensured that the brakes were fully examined and fluids filled to proper levels. I have to note that while waiting in the customer service area two employees, one male and one female got into a verbal conflict. The male was obviously upset with the female and started the conflict. Several customers were in the area. It was uncomfortable and embarrassing. The female had the good sense to remove herself from the scene. The male just kept on running his mouth. I was shocked that such unprofessional conduct would take place in public view like this. More
by Earl141
Employees Worked With
Bob Vanzandt
September 25, 2013
The Service was very good except the warning light for Oil Maintenance was not reset after the oil change. I will stop by when I can for the reset Oil Maintenance was not reset after the oil change. I will stop by when I can for the reset More
by BobConklin
Employees Worked With
Mark Wells
September 20, 2013
My car needed to have body work done from a fender bender. Got my estimate from Nissan and decided to bring it there to have the work completed. That was the best choice I made. THe service and wo bender. Got my estimate from Nissan and decided to bring it there to have the work completed. That was the best choice I made. THe service and work was outstanding. Tim Russo and Dustin Rose made the entire ordeal such a pleasant and convenient experience. I recommend the body shop to anyone that needs body work done on their Nissan, they are the best . More
by MHettie
Employees Worked With
TIM Russo and Dustin Rose (Body SHop)
