Destination Nissan - Service Center

Time is not a consideration This is the second time I have had to come in for service on my car, and the experience was once again....slow. The first time I had to get work done This is the second time I have had to come in for service on my car, and the experience was once again....slow. The first time I had to get work done they told me to drop my car off and they would work on it right away, when that was not the case. They had my car for a week because they had to order parts. Meanwhile, I had to rent a car for a whole week on their mistake of not letting me know they didn't have the parts in yet. A little bit of a heads up would have been helpful, because i wouldn't have dropped off my car so early and had to dish out the extra money for a rental. The most recent time I set up an appointment for a warranty recall repair and they told me that if I dropped it off early it would be done by afternoon the next day. Needless to say, I still don't have my car. When I called them on day 2 when it was supposed to be done they told me they wouldn't have enough time in the day for it to be done, and then today when I called they still wouldn't have it done until the end of the day. It's very clear time really isn't a factor in their work... More

Service I Went to Destination Nissan to have an oil change. The price was right, the quality of service was excellent, but had to wait a long time, even with I Went to Destination Nissan to have an oil change. The price was right, the quality of service was excellent, but had to wait a long time, even with an appointment. I would definitely go back in the future. More

Always terrific Having always had my car taken care of by the same mechanic everyone else in my family used, I was initially unsure about taking my car into a big, sc Having always had my car taken care of by the same mechanic everyone else in my family used, I was initially unsure about taking my car into a big, scary dealership. Previously, I had had negative experiences (in one case, $300 of unnecessary work) any time I had taken my car to anywhere but "our guy", but Ed and his guys are terrific. They explain everything and I have complete peace of mind when I hand them my keys. They're absolutely terrific. They're "my guys" now! More

15000 Schedule Maintenance, NYS Inspection This is my third time that I had my car service at Destination Nissan. Ed Orlarinde does a great job for me every time. He take his time to answer all This is my third time that I had my car service at Destination Nissan. Ed Orlarinde does a great job for me every time. He take his time to answer all of my question. My car get serviced very fast. More

First time at the service center The woman in the service department that checked me in was extremely friendly. The service took a little longer than originally expected, but because The woman in the service department that checked me in was extremely friendly. The service took a little longer than originally expected, but because if her customer service skills I really didn't mind the extra wait. Customer service is increasingly harder to come by these days so I'm glad destination still offers it!! More

We have been getting 2 cars serviced at this dealer since 2007, and, while the dealership recently has changed its name and the auto manufacturer it represents, our overall experience remains very positive. 2007, and, while the dealership recently has changed its name and the auto manufacturer it represents, our overall experience remains very positive. The service representatives generally have been able to accommodate our scheduling needs and have been attentive to our concerns. The work has been done well. The waiting area is comfortable, and shuttle service has been readily available when needed. The most recent service was for routine maintenance. An appointment was made to accommodate our scheduling needs, and the work was done expeditiously. Annette (whom we have found to be very helpful in the past) carefully reviewed the work that was done, and we discussed future service needs that we plan to have addressed by this dealer. More

I was so impressed with Ed upon arriving at the service center for my first oil change on my car. When I first arrived, he jokingly asked where I had been as I was over the recommended mileage for the oil center for my first oil change on my car. When I first arrived, he jokingly asked where I had been as I was over the recommended mileage for the oil change. Like many others, life gets away from me sometimes & finding a day off to get these things done sometimes gets forgotten. Nonetheless, the oil got changed & Ed advised me I also needed my tires rotated, which was fine. While I was waiting for my car, I casually mentioned to Ed & the other nice lady (pregnant..didn't get her name..sorry!) that when my Altima was delivered I did not know anything about any of the features & was having a hard time getting my bluetooth set up. Ed stated no problem, he would go over all my questions once the service was completed. I know this is out of his 'norm' for his job, but I can't even begin to tell you how helpful & patient he was with me. I hate to sound like a typical female, but as long as the car starts & goes I don't understand a lot of the other perks my beautiful car had to offer. It took us 3 times to get bluetooth set up, as I guess my first name sounds a lot like "cancel" to the car so we had to start over! Finally settled on a name for my phone..it's brand..and it is now functioning perfectly! There were a couple of other things I had no idea about..but Ed & the entire service department that I dealt with were wonderful & I wish I had the words that truly reflected how grateful I am that someone took time out of their day to help me with a few basic questions. That plus a car wash when it was completed..it's the little things that mean a lot..and I thank you all so very much! More

Sent my wife in to get a oil change on her Rav 4, not only did they get her oil change done in under 20 minutes, BUT they washed her car too! Cannot say enough about the AMAZING service we receive w only did they get her oil change done in under 20 minutes, BUT they washed her car too! Cannot say enough about the AMAZING service we receive whenever we come into Destination Nissan! THANKS GUYS! More

Did a great job. On time and at a competitve price. Coffee was good and almost finished reading the paper when my oil change was finished. Coffee was good and almost finished reading the paper when my oil change was finished. More

the customer service experience is a little shaky. I noticed they pulled my car to the bay after they repaired it but after several minutes I hadn't been given me the repair order paperwork so I could p noticed they pulled my car to the bay after they repaired it but after several minutes I hadn't been given me the repair order paperwork so I could pay and leave. I walked over to the glass door to make sure it was actually my car in the bay and noticed the service rep who should have been writing up my bill was rather chatting with several other workers. She saw me look over and said she was working on my paperwork. when I paid to leave the lady who took my payment was also concurrently having a side conversation with another worker. finally, when I went to leave I noticed my car had not been given the free crash wash they offer. I asked the service rep about it and he had the car washed and said since it was drizzling they must not be doing car washes. the prior 3 customers who left before me had all been given car washes so I think in reality they just forgot to do my car or didn't want to be bothered with it. I know very little about cars so I am forced to trust the dealer very much. The little things I noticed yesterday makes me very unlikely to go back to this dealer for service. More