Destination Nissan - Service Center

BAD CUSTOMER SERVICE I originally bought my 2008 Nissan Pathfinder from Saratoga Nissan in 2011. Since there closing I decided to take my vehicle to Destination Nissan of I originally bought my 2008 Nissan Pathfinder from Saratoga Nissan in 2011. Since there closing I decided to take my vehicle to Destination Nissan of Albany. Recently I received service there for new tires. So I took it in to have the job done. They told me it would take some time to get the tires because they had to go to other locations to pick up the specific tires my vehicle requires. So it took a few hours and finally the work was done. Now its a month later and as my car is being towed I realize that my spare tire isn't in its newly condition that I'm used to seeing it in. So I get closer and notice the tread is pretty worn down compared to the new tires I have on my vehicle. Understand that I have never had to use my spare tire since I've had my truck and also the spare tire came brand new! So where I'm going with this is that I believe my spare tire was used to replace one of the worn down tires on my truck and I paid for it! In response to my findings I called and spoke to an employee in service who then transfered me to the manager Charles. He was very rude and directed the blame towards Armory dealership. Now yes my car was at Armory in 2011 but only for an estimate,they never serviced my truck. Charles rushed my off the phone as I asked him his name and thanked him for his time he hung up in my ear. I know its difficult to prove what I am saying but I wanted to make the dealership aware and other future buyers. I believe that some if not all of the staff at Destination Nissan of Albany, NY are practicing illegal activities. The same way Saratoga Nissan was forced to close down because of fraudulent activities this location is on its way there as well. Sadly I will never visit this location again and very reluctant about purchasing another Nissan. More

Excellent and quick service I brought my Nissan Sentra in for routine maintainence (tire rotation, oil change), a NYS inspection, and to address a recall notice. The service was I brought my Nissan Sentra in for routine maintainence (tire rotation, oil change), a NYS inspection, and to address a recall notice. The service was excellent, the staff was extremely friendly, and I was out sooner than expected. Kudos to Destination Nissan! More

Service Response was Excellent Brought my Nissan Altima in for its 60,000 mile service on 8/15/14. Sean, the Service Manager, was courtous, responsive and efficient. He explained Brought my Nissan Altima in for its 60,000 mile service on 8/15/14. Sean, the Service Manager, was courtous, responsive and efficient. He explained my service options, and walked me through the entire process with ease. The entire process was painless. The only constructive recommendation that I would have is not to use the on-line system when making a service appointment. I used it on two seperate occasions without any reply. They need to either remove the option from the site, or fix the issue. More

2013 Pathfinder - Destination Nissan Doesn't Care About Your I purchased a 2013 Nissan Pathfinder in August 2013 from Destination Nissan. I've been getting regular service at Destination Nissan which has been ve I purchased a 2013 Nissan Pathfinder in August 2013 from Destination Nissan. I've been getting regular service at Destination Nissan which has been very good. But, this week I went with an issue of the Pathfinder jutter/shutter at low acceleration, it felt like the front was going to fall of and the Pathfinder was going to stall. If you read the 2013 Pathfinder Forums, there seems to be an issue with 2013-2014 Pathfinder CVT transmissions. I downloaded the three (3) tech service bulletin. They re-programmed the transmission and gave me back the Pathfinder, Destination said they couldn't reproduce the symptoms after the software update. I drove it to work (I couldn't reproduce the symptoms - granted I have a bit of a heavy foot) and the next day when my wife was driving it, the symptoms are back at low accelerations. Now Nissan & Destination Nissan are well aware of the situation and the Tech Service Bulletins. I now have to be bring it back again, to see if they can reproduce it and determine it failed; IE: the CVT transmission - Really! No loaner vehicle available while warranty work is being done from Destination and Nissan caps rentals at 2 days for warranty work. Thanks Nissan & Destination Nissan for your great service and standing behind your vehicle. You guys really care about your customers, is there other Nissan dealerships in the area? YES. Do you make BIG money from warranty and service? YES. This is how a dealer behaves who CARES about your business despite Nissan's policy? WOW. BTW You don't need to reproduce the issue, FYI there is a OBDII (On board diagnostic port) you can download the information, just saying More

Simple and easy, as it should be! Came in for a checkup on my 2008 Altima, wanted to get some things looked at before a long trip with my family to Maine. Sean was great, friendly and Came in for a checkup on my 2008 Altima, wanted to get some things looked at before a long trip with my family to Maine. Sean was great, friendly and respected my time. Got me in extremely quick and out even faster without hesitating to answer all of my questions. If you want a simple and quick service experience see Sean Warner he is knowledgeable respectful of your time and all around a nice guy. Will be seeing more of the service department in the future. Hopefully only for routine service! Thanks Sean!!! More

Excellent Service Brought my Sentra in for oil change,tire rotation, and recall notice. Friendly greeting from Sean and Ed. Sean asked if I needed a shuttle ride to wo Brought my Sentra in for oil change,tire rotation, and recall notice. Friendly greeting from Sean and Ed. Sean asked if I needed a shuttle ride to work, and I did. Very satisfied. More

Always a Pleasure I came in for my Yearly Inspection and Oil Change and as usual a great experience. I was greeted promptly by Sean, (who has assisted me before), and i I came in for my Yearly Inspection and Oil Change and as usual a great experience. I was greeted promptly by Sean, (who has assisted me before), and it's like working with old friends. And without fail if I am not being waited on by Ed, he always makes a point to come over and say hello. I look forward to working with Sean & Ed in the future. More

The staff don't communicate!! The staff does not talk or record information to share/document. The staff seem to know I'm scheduled, but not why. They have no prior history of my The staff does not talk or record information to share/document. The staff seem to know I'm scheduled, but not why. They have no prior history of my vehicle. They don't clean the car after they are done (although I saw them clean other cars). I have bumper-to-bumper coverage that I paid a lot to get, and they don't even know that! More

friendly Ed Olarinde met with me upon my arrival and a very welcoming attitude and friendly manner. He explained what was done and what should be done in the n Ed Olarinde met with me upon my arrival and a very welcoming attitude and friendly manner. He explained what was done and what should be done in the near future. i find the waiting area very comfortable and family friendly, tv, coffee and popcorn. very nice touch. also while i was there waiting the sales rep. George Bliven who sold me my car 6 months ago remembered me and stopped to greet me and talk with me. very friendly. More

Service My visit went well and service team was able to diagnose a problem that I was having with my car. I would recommend this service dept to a friend:) My visit went well and service team was able to diagnose a problem that I was having with my car. I would recommend this service dept to a friend:) More