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Destination Nissan - Service Center

Albany, NY

4.6
2,813 Reviews

2,813 Reviews of Destination Nissan - Service Center

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November 29, 2018

OVERCHARGED MY CAR WAS TOWED IN FOR NON STARTING, I WAS CHARGED $197 FOR A $9 BATTERY TERMINAL PART. I WAS TOLD THE ADDL. COST WAS TO PUSH THE CAR INTO THE SHOP A More

by f.g.s.legal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 14, 2018 -

Destination Nissan responded

Mr. Schwartz, I apologize if there was any miscommunication on our part. Our goal is to be fair and transparent with each and every customer that we see. Your vehicle was towed in and you authorized a $115 charge to diagnose the problem with the vehicle not starting. As far as charging to plug in for a code, a vehicle must have power in order for any shop to pull diagnostic codes. Further, a diagnostic code was not used to correct your issue. Our technician found that your positive battery terminal was failed and caused your vehicle's issue. After you authorized the additional $9.97 in parts and $57.50 in labor, the technician completed the repairs and verified that there were no other issues with the starting or charging systems. Unfortunately, at 160,000 miles warranty coverage was not an option, therefore you were charged for the diagnosis and repair. If you have any further issues or would like to discuss this further, please contact me directly and I would be happy to help. Thank you, Tony Wheeler Service Manager Destination Nissan 518-438-8182 twheeler@destinationnissan.com

November 29, 2018

Great service Always great service and Chad is always fair and honest with you. Never upsells. Just gives you what you need. I bring both my vehicles to him weather More

by JSALISBURY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2018

Excellent quick servicel Ver fast service excellent tech very friendly any questions I asked I got a quick answer. Very friendly and easy to work with and got my car done fast More

by L.defelippo53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Messier
November 28, 2018

Quick and efficient I was there for oil change & tire rotation. It was quick and I was out in just under an hour. Coffee and snacks are provided. Waiting area is clean More

by CELTICTIGG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
November 27, 2018

Will always be a faithful ccustomer I love Destination Nissan the service people are the friendlist and most cooperative of ahas been done and why it was done any car dealer i have ever More

by CAPTAIN78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Famolaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Wheeler, Dustin Rose, Eric Messier
November 26, 2018

Oil change Showed up an hour early to my apt and Eric still was able to squeeze me in the schedule and get me out of there early More

by Kalynb24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Messier
November 26, 2018

Experience I found the service and customer service to be very friendly and accommodating. I was very well pleased with the work that was done on my car. More

by Shawl139
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Messier
November 26, 2018

Engine Oil leak My 2009 Altima commenced leaking oil. My vehicle was checked by Destination Nissan technicians and the issue was a loose filter. Eric notified me of t More

by DMURRAY10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Messier
November 26, 2018

Great service This is my first purchase from destination Nissan. The service department has been outstanding . my requests for answers of small issues I may have h More

by BARRYASIMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike bonsteele is a great mechanic Richard Stamp is a friendly courteous shuttle driver, Dustin Rose, Eric Messier
November 26, 2018

Another great experience at Destination Nissan We had another great experience at Destination Nissan. The service was thorough, fast, and well priced. I always know I will be well taken care of wh More

by MCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Messier
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