Destination Nissan - Service Center

If I could give 0 stars I would. I made an appt with a gentleman to have my car serviced at your location on 9/2/20. During the call, he asked about main concerns and whether there were any dashboard ligh gentleman to have my car serviced at your location on 9/2/20. During the call, he asked about main concerns and whether there were any dashboard lights in which I told him my issues and that there were two -tire pressure and service engine soon. I took my car in on 09/02 reiterated my issues to Eric. Eric explained that the inspection would cost 21 dollars whether I passed or fail. He also mentioned the $125 diagnostic fee that is needed to determine the shaking of steering wheel and knocking in engine. I requested that he proceed with service. I left the service center and shortly recieved a call from Eric stating that it would be an additional $125 to diagnose another issue. So we are already at $250+ and nothing has been done yet. I was hesitant due to cost but explained to Eric to go ahead and proceed. I recieved a call again later that day from Eric telling me that he didn't realize the service engine light was on so he would have to fail my inspection. Here is my issue, the service light was visible on dashboard clear as day..it was there when I drove the car up to the podium..it was there when he tagged the vehicle and checked mileage..why would you charge me for an inspection when you know (based on what you said to me) I would fail regardless due to the service engine light? That's bad business practice in my opinion. Also, Eric told me I would need to have my engine replaced and all these others things that would cost who knows how much..way more than the car is even worth...so I pretty much told him to not do any work. So in short I essentially had to pay $125 for them to tell me what I already knew (that my engine was knocking) and $21 for an "inspection"that failed because the service engine light was on..something I mentioned multiple times prior to bringing the car in. Long story short, I got out of bed to throw free money at your establishment for absolutely nothing.Eric did nothing to help with cost or advice. Not that he is obligated to but you would think during these trying times where hours are cut at work due to Covid and me being a brand new customer...new resident of Albany at that ..that I would have recieved a better experience but I unfortunately didn't and I will not be back nor would I recommend anyone to your location. I will now take the risk and drive my vehicle to another location with better service. You not only lost a new customer but you lost a potential car sale as I mentioned a few times that I was getting rid of the car anyway to purchase something new so it did not make sense to spend over $5k for service. More

Efficient! Did not wait too long, not pushy but friendly service man. I was in and out with no hassle very helpful wurh my car info ty again service man. I was in and out with no hassle very helpful wurh my car info ty again More

Excellent work! Good service, I m so happy to be your services and good express service less than 30 min, good luck Nissan!!! Be safe services and good express service less than 30 min, good luck Nissan!!! Be safe More

Well-informed agent, safe waiting area. Wait time was very reasonable. agent, safe waiting area. Wait time was very reasonable. the summary of the work done, and what is needed is very helpful. very reasonable. agent, safe waiting area. Wait time was very reasonable. the summary of the work done, and what is needed is very helpful. More

I love this place and the people here, Car wash was missed due to the virus don’t understand that, they are already in it. Watching cars getting washed right next to mine was kinda strange. But still g missed due to the virus don’t understand that, they are already in it. Watching cars getting washed right next to mine was kinda strange. But still great service. More

I had 3 tasks- oil change, inspection, and a backup camera recall. These were all dealt with successfully within 90-120 minutes. I was notified by phone and text when car was ready. My total bill was$1 camera recall. These were all dealt with successfully within 90-120 minutes. I was notified by phone and text when car was ready. My total bill was$10.00 More

Follow up appointment to do the automatic transmission flush recommended previously and regular oil change and tire rotation. Very pleased with the results. Thank you Steve and Chad. flush recommended previously and regular oil change and tire rotation. Very pleased with the results. Thank you Steve and Chad. More

Pro at anything. Cost effective. Nice people. Warm greeting. Courteous and fast. Well coordinated. Happy with the service and all my concerns. CHAD excellent and excels in this area. greeting. Courteous and fast. Well coordinated. Happy with the service and all my concerns. CHAD excellent and excels in this area. More

Very efficient and in overall excellent service at Destination Nissan. They followed all necessary precautions regarding social distancing during my visit. Professional follow up with a report about s Destination Nissan. They followed all necessary precautions regarding social distancing during my visit. Professional follow up with a report about state of my car from Eric. Thanks! More

Excellent as always. Steve was efficient and ensured the device happened as quickly as possible. He continues to look after his customers extremely well. Thanks Steve. device happened as quickly as possible. He continues to look after his customers extremely well. Thanks Steve. More