Destination Nissan

We have the most awful experience with this place. We purchased a 2011good Dodge Caravan at the beginning of July and for the 2nd time my husband is sitting at the dealership with the van b/c we have som purchased a 2011good Dodge Caravan at the beginning of July and for the 2nd time my husband is sitting at the dealership with the van b/c we have some problems that apparently no one thought would be noticed. We had/have no spare tire, or jack which the salesman said was probably taken by delivery person. Went in for alignment cuz it pulled to the right. Got it home and guess what? Pulls to the right! When i called to speak to our salesman about the situation he was very rude and when I started questioning things he hung up on me. I called and spoke to sales manager who was super nice and seemed very understanding. Spoke to service manager got an appt set up. My husband gets there for appt which was 9 am. Typical start for this experience, they have a meeting they have to do before they can start our vehicle, oh and how convenient they dont have us in appt book? Thank you Tyson for having written it down for your records. So overall experience for this place is self evident. Do what you will with our review. More

Joe was very helpful and knowledgeable about our car. I wwould reccommend him to our friends! He got us yh deal we whhere looking for. wwould reccommend him to our friends! He got us yh deal we whhere looking for. More

My experience at Albany Dodge was second to none in all my years of purchasing and leasing vehicles. Vinny Notaro was above and beyond what I expected and he made this the best sales transaction I have eve my years of purchasing and leasing vehicles. Vinny Notaro was above and beyond what I expected and he made this the best sales transaction I have ever dealt with. Hats off to Vinny and the sales team for going to work for me. I am now the proud owner of a head turning beautiful Dodge Ram. Hope to have a long and happy relationship with Albany Dodge. More

I called the Service Department to ask how much it would cost to program 2 transponder keys for my Grand Caravan. The man I spoke with told me it would take a half hour labor and cost $55. plus tax. I did m cost to program 2 transponder keys for my Grand Caravan. The man I spoke with told me it would take a half hour labor and cost $55. plus tax. I did make a note of that, however I did not get the man's name. About a week later, I called to make an appointment (Tuesday 7/24/12). I spoke with Annette. She told me it would cost $89.95. I told her I was quoted $55 plus tax, and that maybe I should have made the appointment with the man I spoke with before. She said it doesn't matter what you were quoted, the charge will be $89.95. No "Sorry sir, it was a mistake, the actual charge is $89.95". I asked if I could speak with the Service Manager, Kevin. She said he wasn't in now but would be in later. I left several messages for him on Tuesday but he did not return my calls Tuesday or Wednesday. Wednesday, about 1 PM, I had the keys programed, everyone there was professional. The car was handled well, and the new keys work fine. When I was checking out, Annette asked me what was the SECOND estimate that I received. I replied $90. Later, reading my service report, I noticed it said: "Customer hereby acknowledges receiving original estimate of $90.00 (+TAX)", not the $55 I told them I was originally quoted. Misquoted, no apology, no call back from the Service Manager. I won't be back. More

My experience with Albany Dodge was GREAT. Kyle was friendly, kind,caring,what he said he could do he did.He constantly kept in touch with me via telephone and email.He is absolutely a top salesman. I friendly, kind,caring,what he said he could do he did.He constantly kept in touch with me via telephone and email.He is absolutely a top salesman. I greatly appreciate his expertise because he got me into a brand new 2012 Dodge Journey. More

With so many vehicles on their lot, with so many different options and packages Kyle was very patient and helpful in finding just the right truck for my wants and needs. After much research and nego different options and packages Kyle was very patient and helpful in finding just the right truck for my wants and needs. After much research and negotiating I am now the proud owner of the right Ram form me ...AT A GREAT PRICE !!!!!! Thanks for the experience More

these guys were great. They got me exactly what I wanted at a more then reasonable price. They moved quickly and kept me in the loop as to what was going on. at a more then reasonable price. They moved quickly and kept me in the loop as to what was going on. More

Kyle was friendly courteous and knowledgeable. I purchased a Charger from Albany Dodge which had a lot of options on it I was not familiar with. Kyle took the time to show how certain options worke purchased a Charger from Albany Dodge which had a lot of options on it I was not familiar with. Kyle took the time to show how certain options worked so my first experience with the car was enjoyable. I would send other buyers to Kyle for their next car purchase. More

I dropped of my vehicle on Friday morning to have an oil change done and mud flaps put on. I left my vehicle there for 5 days. My husband has been in Kuwait since January 2012 I flew out to spend a couple o change done and mud flaps put on. I left my vehicle there for 5 days. My husband has been in Kuwait since January 2012 I flew out to spend a couple of days with him before he has to go back. Annette had told me no problem to keep the truck there. She was very nice. When I returned on Wednesday I waited for 45 minutes. I was over charged and it took for ever to get the invoice corrected. I understand that things happen but 45 minutes seems like a long time. My truck was never even brought out to me. I had to get a ride from the airport from my father in law, so instead of keeping him there with my luggage I asked if someone could bring my truck around so that he could leave, the girl behind the counter told me that it would be around back and I could go get it. So wandering around the lot was fun.. I'm not sure but I would of expected for my vehicle to have been brought around the front for me.. Truck is new 2012 my Husband purchased it just before he deployed. Joe was our sales rep, we had a great experience with him. Service not impressed for our first visit. Sorry. Rosemary McHugh More

This has been a great buying experience. Hate purchasing a new vehical because of the hassle. This was a hassle free experience, couldn't ask for better. Not to mention Vinny was warm, friendly and very pat a new vehical because of the hassle. This was a hassle free experience, couldn't ask for better. Not to mention Vinny was warm, friendly and very patient. Ram has a great product and it's a dream to drive. Pulled our trailer without any problems, all we can ask for and more. Thanks for a great new Ram 1500, we love it. More